• Managed Human Resources vendors, including RPO, Background Vendor, Applicant Tracking System, Drug Test Vendor and Assessment Vendor.• Led numerous Request for Proposals to assess new vendor partnerships and select the best solutions for the business, including onboarding Taleo, OrangeTree background services (which included integration with ATS) and CEB assessments.• Led a high-powered team of professional Talent Advisors located in 4 different states across the country who averaged between 700-1000 exempt and nonexempt hires annually. • Created an engagement program ( FUN Committee) to keep the nationwide Talent Acquisition team motivated and kept our 35-member team 100% intact after a recent reorganization.• Continually analyzed work processes and recommended ways to improve operations.• Provided strategic leadership to team managing all aspects of full life-cycle recruitment for 4 Call Centers, which resulted in averaging a 90% fill-rate for four years, with some areas exceeding 100%.• Evaluated and tracked HR metrics and goals, leading team to consistent wins, including a 90-95% average from Hiring Manager satisfaction survey, two consistent years.• Initiated and improved relationships with HR Business Partners, including Payroll, Human Resources Technology, Diversity and Inclusion and Employee Relations

• Recruited exempt and non-exempt employees for the multiple Chicago Region Call Centers, attending job fairs and upholding the recruitment protocols, including opening job requisitions, creating and sending outreach letters and maintaining budgeted headcount. • Expertly organized and retained applicants and new hire files, including auditing new hire paperwork and assisting with the completion of employment forms. • Provided analytical feedback and tracked progress on all performance reports generated for the 300-seat Call Center. • Built cable accounts, supporting first-call resolution goals, and generated reports to identify trends and errors made in the billing systems. • Supervised inbound telephony sales department, including attendance and monthly reviews, weekly team meetings and providing training and development to Customer Service Representatives.