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Mission: Inform the development of intuitive and frictionless product features while providing scaled and informed support to Merchants (B2B) and Consumers (B2C and B2B2C).Impact: -Guided establishment of B2B support operations for Shopify and Google integration three months ahead of schedule across xxxK merchants.-Oversaw rationalization of Buy on Google across EMEA, including Legal and Compliance operational requirements, resulting in $xM of OpEX savings in 1 year.-Built a Customer Voice team from the ground up, produced 10 root-cause insights using machine learning (AI) and human data analysis within the first 90 days, and secured Product roadmap implementation commitment. DEI Contribution / Impact:-Led Google Users and Product Organization Retention and Progression (size: 5K) working group: developed annual strategy, VP-approved programming, and execution of projects focused on barriers to advancement and talent development.-As a Google gTech (size: 10K) Returners Council Co-Lead, developed self-serve training for Managers on supporting their direct reports in taking and returning from long-term (6+ weeks) leaves. Content focused on policy, emergency departure scenarios, and building empathy.

Mission: Transform EMEA ( Europe, Middles East, and Africa) Partnership Sales Organization through scaled optimization (e.g., floor price analysis, cross-sell) of the largest publisher accounts, taking over operational account management tasks (e.g., campaign troubleshooting, contract review), and developing insights that ensure Sales are always on the pulse of Google published monetization and platform solution needs. Impact:-Doubled the size of Google Sales Ops team (20+), increasing seller coverage by 2x with $xxxM+ in touched revenue uplift-Revamped analyst onboarding, reducing time to live support by 20% with a 10% increase in cases handled during the first month (volume: xK/month, resolution time: 48hrs, CSAT: 97%).-Led Sales enablement, user acceptance testing, and migration of in-house Customer Relationship Management (CRM) tool, resulting in 80+% adoption within first 90 days.DEI Contribution / Impact:-Co-Led Global Annual Woman@Partnership Scholarship Program: successfully sent 5 participants to top Leadership programs in the country, such as Yale, with a VP-approved Business Development initiative to be scaled across Partnership Org (size: 1K) upon completion.-Facilitated 2.5 days long training on Emotional Intelligence and Leadership (by Search Inside Yourself Institute), impacting 400+ employees with a 4.7/5 rating

Mission: Transform APJ (Asia Pacific and Japan) Partnership Sales Organization through scaled optimization (e.g., floor price analysis, cross-sell) of the largest publisher accounts, taking over operational account management tasks (e.g., campaign troubleshooting, contract review), and developing insights that ensure Sales are always on the pulse of Google published monetization and platform solution needs. Impact:-Built a Google Sales Operations (Ops) team from the ground up for Partner Business Solution (PBS) Org of ~xxx sellers in Asia Pacific and Japan region, realizing $xxM in touched revenue uplift.-Expanded team scope to operational account management tasks such as execution of non-standard contracts, bringing in $xxM annual gross deals; fed into VP of Sales simplification targets, resulting in xx seller headcounts saved annually.-Scaled monetization optimizations such as price floor and header bidding analysis; impact fed into VP of Sales simplification targets, resulting in 10% seller headcounts saved annually. DEI Contribution / Impact:-Facilitate all-day Program Management Training to over 300+ Googlers with 4.5/5 ratings. -Mental Health Champion and Certified Listener, connecting with peers in need ad hoc.

Mission: Provide critical business insights (e.g., Sales forecasting, churn analysis), ensure cross-functional alignment, and implement strategic projects to enable the growth (e.g., Sales Training on CRM tools) of the Partnership business.Impact:-Led Sales pipeline management, target setting, and vertical business planning for America's News and Publishing and Americas Entertainment and Broadcasting sectors; exceeded revenue quota for 5 consecutive quarters.-Designed and launched partner tiering and segmentation framework, including service teams' resource allocation (i.e., technical support, policy, etc.); the internal CRM tool enabled the tiering structure and assisted Channel Management.-Launched a 4-tier partner segmentation framework, including service team resource allocation (i.e., technical support, policy, etc.), integrated into an internal CRM tool to assist bi-annual channel management.DEI Contribution / Impact:-Facilitated Global Business Organization (GBO) all-day 101 training to over 1K+ new Americas GBO employees with a 4.8/5 rating.-Selected for Go-To-Market in-county Business Development program in Sydney, Australia (Q2'15)

Mission: Seamlessly integrate revenue operations workflows (complete revenue cycle) for revenue-generating acquisitions and enable revenue operations (invoicing, collections, and credit) for new product launches.Impact:-Drove Google Global Revenue Operations (Ops) merger framework for revenue-generating acquisitions, leading 12 integrations (e.g., Admeld - $400M) across Display, Ads, Social, Commerce, Local, and Enterprise as well as enabled Revenue Ops for 7 public Google products (e.g., Google Fiber -$80+M/annual revenue).-Ensured integrations were SOX compliant, implemented data security review in collaboration with Corporate Compliance, Accounting, for 30+ revenue acquisitions (e.g., Motorola Mobility - $12.5B)-Led standardization of acquisition contract templates, including Salesforce approval workflow, resulting in 20% faster turn-around time on deal closure.DEI Contribution / Impact:-Facilitate all-day Program Management Training to over 300+ Googlers with 4.5/5 ratings. -Mental Health Champion and Certified Listener, connecting with peers in need ad hoc.3rd party tools used: Salesforce, CRM, Zendesk, Hubspot

Mission: Build financial infrastructure, analyze and improve processes and systems that handle billions of dollars in 50+ countries to allow Google to "do cool things that matter". Impact:- Led invoicing platforms and operations integration of DoubleClick acquisition ($3.1B), absorbing 2x invoice volume with flat headcount through outsourcing (built Vendor 15+ member team in Manila) - Launched Tier 1 Agency Alliance program, reducing invoice error rate by 80% and enabling 9 feature launches in customer user interface focused on Account Receivables functions (e.g., refund requests). DEI Contribution / Impact:- Mental Health Champion and Certified Listener, connecting with peers in need ad hoc.- Selected for a Business Process Outsourcing (BPO) group rotation focused on Compliance (Q4'2010).

Mission: Manage over $192 billion in assets for the Private Client Group division.Impact:- Only College Graduate to be selected for the Research and Implementation Group.- Analyzed daily market conditions and implemented the best possible security trades, ensuring wealth growth on an individual customer basis; delivered consultations (consulting) and decision support to Investment Councilors.- Created and maintained composites, managed GIPS compliance, monitored performance, measured results, and ensured reporting accuracy and timeliness for the Portfolio Management group.

Mission: Support under-served 9-12th grade students by teaching them about leadership, creating business plans, working on real-world case studies, and learning about financial literacy, all while learning about the path to college.Impact:- Implemented business curricula including case studies and business plans, supporting over 50 high school students that meet semi-monthly.- Supported curricula development, and community outreach; recruited local underserved teens to apply to the program.

Mission: Provide student support services and retention activities to increase student success at UC Berkeley. Impact:- Led a team of 10 UC Berkeley undergrad students with a 95+% customer satisfaction score, CSAT, on monthly secret resident audits.- Implement ongoing systems of collaboration with the Academic Divisions and Student Affairs.

Mission: lead international development and humanitarian efforts to save lives, reduce poverty, strengthen democratic governance, and help people progress beyond assistance.Impact:-Partnered with World Learning Organization to conduct financial budget analysis on 54 housing organizations, resulting in a 10ppt reduction in the budget deficit using SQL. -Collaborated with senior management to establish quality control and budgeting balance checks for programs ranging from health care to small business development in Eastern Europe.

Mission: Serve as a trusted client partner, responsible for providing financial customer service that enable growth and economic progress.Impact:- Led a team of 7 with a 90+% customer satisfaction score, CSAT, on monthly secret client audits.- Oversaw and passed 2 FDA Operational Audits.