Thomas Kramcsak Email & Phone Number

Cleveland, Ohio

Reported to the Director of Corporate Communications and responsible for developing and managing the communications pages of the Company Intranet, promoting awareness of the Company’s active involvement in the community, and monitoring news and social media to assess, track, and report matters of reputational risk. Directed the redesign of the NYCB Intranet home page layout, to increase content and readership, allow for immediate updates, and provide the means to track viewership. Produced informative and engaging editorial content for the NYCB Intranet and newsletters for an audience of more than 4000 company employees across a five-state footprint. Drove employee engagement and recognition through spotlights on individuals, departments, and regional activities and events. Intranet Home Page Editor, responsible for the daily update of articles and announcements on the NYCB Intranet. Conducted interviews for employee and departmental spotlight articles. Promoted and encouraged participation in company events. Produced community news announcements for the Bank’s external website, MyNYCB.com with regards to NYCB’s philanthropic activities. Provided photos, copy, and content ideas for the bank’s Facebook page (managed by a third-party PR firm). Active member of corporate committees/work groups within the organization: Social Media, Employee Safety, and Employee Diversity & Inclusion.

Cleveland, Ohio

Position obtained through NYCB’s acquisition of AmTrust Bank. Reported to the Director of Marketing Communications and responsible for developing and managing content on the AmTrust Bank intranet, serving employees in Ohio, Florida, and Arizona.

Cleveland, Ohio

Managed content for the entire Ohio Savings/AmTrust Bank Intranet.Intranet Home page editor since its inception in 2000.Instrumental in the successful migration of content to several variations of Intranet platformsincluding the move to Oracle Portal in 2008.

Cleveland, Ohio

Forged strong relationships with business process owners to develop and documentcompanywide policies and procedures. Wrote and published employee communications.Designed electronic and hard copy forms.Served as M&P Analyst and/or Project Lead on multiple projects.Responsible for Intranet content and page design for the bank’s Retail Operations, HumanResources, Accounting, Audit, Legal, and Training & Development departments.Designed internal processes, including a system for the daily reporting of branch cash to the accounting department.Worked as project lead with regards to the editing and distribution of the bank’s privacy policyin compliance with the Gramm-Leach Bliley Act.Worked as a part of the bank’s Y2K project team. In the role of liaison between IT developersand end users. Documented system processes and flows, developed test scenarios, scheduledsystem testing of the Y2K code, and documented results in compliance with bank regulators.

Cleveland, Ohio

Beachwood, Ohio

Responsible for the daily operation of the branch teller line while supporting the duties of the Office Supervisor. Researched teller outages. Balanced the branch cash vault daily, Assessed weekly branch cash needs. Ordered weekly cash shipments. Verified weekly cash shipments. Prepared outgoing cash shipments. Assisted tellers with balancing their cash drawers. Coordinated bi-weekly branch alarm tests with the Beachwood Police Department. Served as back-up for new accounts representative. Worked with customers applying for Home Equity Lines of Credit.

Beachwood, Ohio

Processed customer related financial transactions in accordance with the rules, regulations, and guidelines of the bank. Developed new and existing client relationships by identifying client needs and cross-selling Bank products accordingly. Assisted in the balancing of ATM transactions, official checks, and money order sales, and other daily work.

B.A., Communications

Education record

Activities and Societies: Phi Kappa Tau - Fraternity