• Managing a team of 18 Service Delivery Managers engaged in managing Global Tier One accounts (strategic accounts)• Primary contact for Country and Sub-Regions Delivery and Global Tier One Business Managers on MPS/MDS Delivery related topics• Managing hiring and training of new team members; ensuring they receive proper mentoring within the team and monitoring the overall progress.• Ensuring that the team applies the standard MPS/MDS delivery processes and procedures to manage customers and business requirements and complies with Audit and SBC standards.• Leading, managing and guiding the team to ensure high level Service Delivery Management to Global Tier One MPS/MDS customers. Providing specific business knowledge to the team, supporting problem resolution and escalation management.• Coordinating account assignment and work distribution to CS SDMs, managing team utilization, removing barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.• Ensuring customer satisfaction and solid financial deal management for accounts managed by CS SDMs.• Actively participating in Account Optimization initiatives. • Responsible for individual and team productivity and accountable for achieving performance, quality and efficiency targets• Supporting strategies and business plans to drive improvements for growth, efficiencies and customer/employee satisfaction.• Providing guidance, timely feedback and development support to each team member on an ongoing basis.

• Managing a team of 15 Service Delivery Managers• Primary contact for Country and Sub-Regions Delivery and Business Managers on MPS Delivery related topics• Managing hiring and training of new team members; ensuring they receive proper mentoring within the team and monitoring the overall progress.• Ensuring that the team applies the standard MPS delivery processes and procedures to manage customers and business requirements and complies with Audit and SBC standards.• Leading, managing and guiding the team to ensure high level Service Delivery Management to MPS customers. Providing specific business knowledge to the team, supporting problem resolution and escalation management.• Coordinating account assignment and work distribution to CS SDMs, managing team utilization, removing barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.• Ensuring customer satisfaction and solid financial deal management for accounts managed by CS SDMs.• Responsible for individual and team productivity and accountable for achieving performance, quality and efficiency targets• Supporting strategies and business plans to drive improvements for growth, efficiencies and customer/employee satisfaction.• Providing guidance, timely feedback and development support to each team member on an ongoing basis.

• Managing operationally the Managed Print Services accounts from my portfolio in UK, Ireland, Austria, The Netherlands, Norway, Denmark, France, Israel, UAE, Spain• Being the Single Point of Contact for my customers, managing change requests and customer queries• Assuming responsibility for all agreed service levels to be delivered to customers• Proactively managing elevations and escalations• Preparing, leading and managing operational account reviews• Coordinating all relevant resources (internal/external partners)• Managing change orders and providing consulting to customers on new products and services• Managing forecasting and Profit and Loss on an account basis and maintaining profitability• Managing End of Term activities, e.g. contract extensions, early termination of contracts, closure on time, buyouts etc.

• Preparing fleet design/software configuration based on customer business needs, financial drivers and established assumptions• Preparing pricings • Preparing the documents needed for business approvals• Coordinating deal execution to meet Sales team turn-around-time and win rate to secure engagements success• Taking care of contract preparation and evaluation• Preparing all the required documents in order to handover the deal from pursuit/sales to delivery and customer operations• Strictly following compliance with processes and policies• Deal tracking• Executing on different Pursuit focused tasks which are assigned to Deal Support Center

• Managing the development and implementation of the corporate occupational health and safety rules and procedures • Monitoring the compliance of the corporate health and safety policy with the Bulgarian occupational health and safety legislation • Managing the development and implementation of occupational risk assessment and management programs • Supervising the process of ordering and distribution of working clothes and personal protective equipment • Managing and supervising the work of the registry administration and the reception desk of the company• Managing the development and implementation of the corporate document flow rules and procedures• Supervising the recruitment and hiring process of team members • Supervising performance and goal delivery• Managing team members’ development plan and respective training• Participating in different HR projects

• Manage company core activity and new projects• Manage the recruitment and hiring process • Supervise performance and goal delivery• Manage employee development plan and respective training• Contribute to the development of competitive remuneration policy (compensation, and social benefits)• Supervise all payroll-related activities• Keep track of all legal documentation needed for the proper functioning of the company in accordance with the requirements of Bulgarian employment legislation; • Monitor compliance with the health and safety requirements at work• Manage the relationship with state authorities and external organizations

•Prepare and revise legal contracts•Collect the needed information concerning different legal cases of the company•Support company lawyers preparing the needed documentation in case of claims against the company.

• Audit and control the implementation of the European Union funds.• Translate documents • Translate during meetings.