Project Manager / On-site SupportDelivered desktop / server support for 65 onsite and 8 remote users in Canada at major investment firm Participated in Business Continuity Planning and Disaster Recovery testing. Monitored and approved all local IT expenses.Reduced calls by 95% to international helpdesk by performing preventive maintenance processes and daily office interviews.Managed construction of new Chicago and Toronto offices to include data rooms, 3rd party vendor… Show more Project Manager / On-site SupportDelivered desktop / server support for 65 onsite and 8 remote users in Canada at major investment firm Participated in Business Continuity Planning and Disaster Recovery testing. Monitored and approved all local IT expenses.Reduced calls by 95% to international helpdesk by performing preventive maintenance processes and daily office interviews.Managed construction of new Chicago and Toronto offices to include data rooms, 3rd party vendor coordination, and liaising with various construction teams without budget overages.Supported local operations and trade management teams with IT requirements that reduced risk audit violations.Coordinated local on-site support for central ICT team in Brussels eliminating cost for outside consultants. Show less

Project Manager / On-site SupportCoordinated efforts of divestiture of ABN AMRO Asset Management business unit and establishment of new Fortis business in Chicago and Toronto.Member of team responsible for completing transition documentaion and related tasks.Managed 2 office constructions meeting deadlines without impacting established budgets by being onsite and working with vendors as services were delivered and monitoring project timeline.Daily infrastructure… Show more Project Manager / On-site SupportCoordinated efforts of divestiture of ABN AMRO Asset Management business unit and establishment of new Fortis business in Chicago and Toronto.Member of team responsible for completing transition documentaion and related tasks.Managed 2 office constructions meeting deadlines without impacting established budgets by being onsite and working with vendors as services were delivered and monitoring project timeline.Daily infrastructure support responsibilites. Show less

Assistant VP – Account Manager / Project Lead Managed development estimates and timelines, project budgets, and financial controls; coordinated virtual team meetings.Managed key internal client project budget of $1.9M; implemented revenue-generating initiatives; and served as a liaison between multiple strategic outsource partners reducing development costs.Utilized EPIC time-tracking system to monitor project allocations vs. progress, and compiled progress and financial… Show more Assistant VP – Account Manager / Project Lead Managed development estimates and timelines, project budgets, and financial controls; coordinated virtual team meetings.Managed key internal client project budget of $1.9M; implemented revenue-generating initiatives; and served as a liaison between multiple strategic outsource partners reducing development costs.Utilized EPIC time-tracking system to monitor project allocations vs. progress, and compiled progress and financial reports using standardized templates in compliance with corporate regulations.Coordinated IT risk mitigation strategies during a legal separation from parent company to meet established cost reduction timelines.IBM Deskside Support Manager, ABN-AMROLiaison for ABN AMRO; directed all IT-related support for 3000+ internal clients; supervised 12-member Technical Team; and provided value-added services such as Executive Support and Managed Output.Ensured compliance with client Service Level Agreements and provided monthly and real-time reports meeting contractual obligations and eliminating fines outlined in contract.Participated in design and implementation of client-focused transformation projects reducing departmental costs. Show less