Thomas Tang Email & Phone Number

Severn, Md, Us

Pikesville, Md

Largo, Md

1.) Provide retail operational, management and IT support for a school uniform distributor with over 1 million dollars in annual revenue2.) Improve store operation to help to reduce labor by technology and process improvement with SaaS Cloud technology3.) Support POS application, web Cloud based SaaS, Active Directory, File Sever, and print server in Windows and mobile devices environment 4.) Provide phone, data and network telecommunicate support 5.) Help to generate sales data report, P&L statements and accounting reports by consolidate account payment and account receivable data for controller and accounting 6.) Supervise and provided training for seasonal employee and full-time staff7.) Manage third party services including cloud SaaS provider including application, webhosting, email, security, telecommunication and building maintenance vendor contract and services 8.) Negotiate building lease, credit card processor, business insurance contract to help with cost cutting

Black & Veatch Account

1.) Provided IT services delivery support in a highly pressured outsourced highly enterprise environment2.) Supported and managed large and small-scale application web cloud-based SaaS and COTS deployment projects including proposal, budgeting, planning, designing, testing and implementation3.) Wrote helpdesk tickets, project requests and tasks for other technical groups or engineer to complete during projects deployment 4.) Keep track of project billing codes and hours billable to client for everyone supporting the project5.) Provided tier 3 and 4 senior level IT support6.) Handled helpdesk tickets escalation, emails and concerns with end users, stakeholders and management to develop route cause and provide recommendation and documentation7.) Troubleshoot complex software, operating systems and application server issue8.) Managed and provided people and technical leadership for local and remote offshore IT technical and non-technical staffs in a diversity environment. 9.) Managed third party software and hardware vendors and communicated with their technical support and sales staff with technical, warranty and purchasing issues10.) Provided Windows server administration support such as Active Directory, Domain Policy with security, SCCM and database server (SQL, Oracle, Access).11.) Deployed and customized Windows 7 and 10 operation systems 12.) Troubleshoot network permissions, passwords and admin rights.

Jessup, Md At Giants Food Warehouse (Ahold Usa)

1.) Provided on site and remote helpdesk and desktop support at distribution center warehouse and corporate office for Giant Food locations2.) Supported servers, cisco switches, routers, wireless access points and network infrastructure. 3.) Supported WMS software and hardware devices such as timeclocks, handheld scanners MC9090, Wrist mount 4090 with ring scanner RS409/RS419, mobile computer devices, scale, label printers, 4.) Opened and updated tickets using Remedy and escalate helpdesk tickets to other technical groups.

Annapolis, Maryland

Columbia, Maryland

Baltimore, Maryland

Bachelor’S Degree, Computer Network And Security Major, 3.48 Gpa

Netowrk Management Certificate, Computer Systems Networking And Telecommunications