Teiko Kuma Email & Phone Number

New York, United States

Nashville, Tennessee, Us

- Managing 60+ inbound and outbound calls and emails daily and provided service over the phone based on customer needs.- Assisted customers in resolving complex issues, ensuring swift and satisfactory resolutions to enhance the customer experience. - Maintained a high standard of customer satisfaction by ensuring each interaction—whether via phone, email, or chat—was completed with a positive outcome. - Demonstrated consistent professionalism by remaining courteous and composed during challenging customer interactions, contributing to a positive company reputation. - Collaborated with team members and other departments to streamline communication and improve overall customer service processes. - Utilized CRM software to track customer interactions, update records, and monitor ongoing issues, ensuring accurate and timely follow-up

North New Hyde Park, Ny, Us

- Managing 30+ inbound and outbound calls and emails daily, based on customer needs, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.- Helping customers resolve issues.- Ensured customers are fully satisfied when the call, email or chat is completed.- Remained courteous and calm, even during moments of customer dissatisfaction.

- Filed various documents, records, and reports.- Performed general office duties such as maintaining records and performing essential bookkeeping.- Prepared invoices, reports, and letters using spreadsheets and word processing software.- Answer phone calls and direct calls to appropriate parties or take messages.

Brooklyn, New York, Us

- Graded all weekly quizzes and provided regular feedback to students.- Organized and filed documents needed for records.- Monitored and recorded attendance, and maintained, distributed, and organized material for 4 class sections.

Bachelor Of Business Administration - Bba, Real Estate

Education record