Tamer Kurulgan Email & Phone Number

New York, New York, United States

New York, New York

Administered over 70 Windows and Linux servers in VMWare environment.Built enterprise data warehouse leveraging Microsoft SQL server, Microsoft BizTalk, Tableau, and Crystal Reports.Deployed Zoom video conferencing software for all laptops and mobile devices.Implemented MaaS360 mobile device management for iOS and Android devices.Created backup solution utilizing Veeam to backup Microsoft Exchange environment.Setup patch management solution to automate testing and deployment of critical security patches and upgrades for desktops and server.Implemented cybersecurity tools like DarkTrace, Frontline and KnowBe4 to mitigate critical security vulnerabilities and to teach and train employees.

New York, New York

New York, New York

• Provided Level 1/2 support for 150+ users in two offices including remote locations like the U.K. and France. • Handled all incoming support requests using Zendesk – 1000+ support tickets for 2015.• Resolved day-to-day technical issues ranging from troubleshooting workstations, printers, networking equipment, video conferencing equipment, VoIP phone systems, internal web applications and mobile devices. • Facilitated the onboarding of new employees by deploying Windows workstations, imaging and installing software and setting up user accounts in Active Directory. • Coordinated the 2015 Annual Intern Program – responsible for onboarding, preparing technical orientations, and supporting 16 interns.• Administered and maintained cloud-based platforms including Office 365, Citrix Sharefile, and Join.Me.• Migrated user accounts, Outlook mailboxes, and technical equipment for the sale of our AutoHook department. • Built an inventory management system – servers, workstations, monitors, printers were all labeled and documented in our system for quick access to information when troubleshooting. • Aided in office management projects including data/phone cable rewiring, office moves, cubicle installation/disassembly, and even helped coordinate a flood disaster in the office.• Created a knowledge base for manuals, FAQs, and troubleshooting guides shared on our file sharing platform.

Brooklyn, Ny

• Responsible for 50+ users - all network and desktop installation, configuration and troubleshooting, and providing assistance for new software upgrades within Windows XP/Vista/7.• Prioritized tasks based on urgency and significance and performed routine work including backing up, imaging, anti-virus troubleshooting and deploying Windows.• Developed user documentation for network, hardware and software infrastructure.• Collaborated with users to gauge issues in order to find solutions such as automating daily processes, installing new hardware and offering training if necessary.

Stony Brook, Ny

• Implemented the 2-WALK program collaborating with University Police to offer free nightly escorts to students, faculty and staff on campus daily.• Managed night shift operations and organized night patrols to provide monitoring coverage of 27 residence halls and 8 undergraduate apartment facilities.

Bachelor Of Science (Bs), Information Systems: Business And Economics

Activities and Societies: Undergraduate Teaching Assistant: ISE 300, Turkish American Student Association, Stony Brook Residential Safety.

High School, Law Program