Observed three ESL instructors at various levels in their careers, teaching four courses with students at the Intermediate and Advanced levels. Made extensive notes for journal entries highlighting teaching techniques, impactful lessons, or how instructors handled various situations. Planned coordinating lessons for each instructor's class to seamlessly integrate with their individual syllabus. Observed a total of 36 hours. Planned, coordinated, and taught 6 lessons.

Graded essays for four sections of Computer Science 306: Synthesis of Ethics and Law for the Computing Professional. Taught a writing tips workshop for students. Held office hours to provide individual discussion of writing advice, essay guidance, and in-depth feedback on students' work. Conducted light research on legal articles for future projects in the course.

Recruited, wrote questions for, and interviewed members of the Mason and Northern Virginia communities for the Oral History Program (OHP). Regularly edited interview videos with Adobe Premiere to adjust for lighting and sound issues and creates polished finished products for distribution and archiving. Participated in staff meetings, training sessions, and assisted on various projects as needed. Selected Accomplishments: • Facilitated the intellectual control of 272 interviews in OHP collection by creating, organizing, and maintaining master metadata spreadsheet• Began and continued reassessment of OHP collection, including listening to interviews, creating abstracts as needed and updating master spreadsheet for accuracy • Completed conversion of the OHP collection, paving the way for creation of a digital resource • Drafted first updated brochure for OHP in 15 years• Curated, researched, and organized an exhibit on the Civil Rights Movement in the U.S.

Maintained and enforced Reading Room policies and expectations for monitoring patrons conducting research. Assisted patrons by phone or in person to locate helpful information or records. Compiled resource lists for targeted classes to improve outreach and awareness of the archival materials. Selected Accomplishments:• Organized and created a Preservation supplies inventory chart, allowing working knowledge of on-hand supplies and future ease of ordering• Assisted in clearing backlog of Rare Books with preservation needs • Processed and assessed donations and gifts to determine rarity and preservation needs• Wrote several blog articles to support the Special Collections Research Center's social media campaign

Supported major office projects prior to managing said projects. Fostered a culture of organization and accountability. Interviewed and hired quality applicants to augment office staff and improve client service. Demonstrated teamwork frequently by assisting on projects not under my purview. Selected Accomplishments:• Fact-checked, wrote, and redesigned course workbooks, allowing for digitization • Organized and maintained Share Drive for the office, creating a smoother work flow • Created infrastructure and instructional design for online course series• Generated new content and design for existing slideshows and documents

Networked with museums around the world to coordinate online art exhibit features for website. Conducted focused online research for articles regarding historical figures, meaningful quotations, and interesting world trivia. Condensed and revised articles to ensure appropriate content for children. Updated and expanded museum networking list for global and domestic points of contact. Selected Accomplishments: •Created 4 teacher’s lesson plans based on current events articles using an innovative and original format of my own design•Wrote 6 450-word articles on historical figures including a quiz and vocabulary words, with content geared for elementary school children•Wrote 22 150-word articles on geography, language, works of art, science, and notable people with content arranged for elementary school children•Selected 10 global news stories per week for Headlines in Review

Ensured impeccable customer service on front end of stores. Managed, motivated, trained and coached 25-30 employees on a daily basis. Cultivated an environment which led to increased guest satisfaction and improved employee morale. Recruited, interviewed and hired quality applicants and fostered loyal customer base. Balanced and calculated totals for cash tills of 30+ registers and store safe frequently. Selected Accomplishments: •Designed and coordinated contest which increased credit card applications by 35%•Persuaded upper management to change scheduling method, resolving uncovered breaks•Scheduled and synchronized over 30 employees, precluding unnecessary hiring•Contributed to Assets Protection culture which decreased theft

Served as a liaison between Sales and Operations Departments. Organized and monitored special projects in addition to fulfilling routine daily and weekly tasks. Handled customer requests and questions via email and phone regarding orders, letters of intent and scheduling of classes. Generated sales via cold calling. Selected Accomplishments: •Coordinated and tailored extensive informational package for key client encompassing class offerings, current rates, venues and instructor choices•Awarded bonus for assisting supervisor in earning over $100,000 in sales after 1 month•Realized sales goals with supervisor, leading to further involvement in sales methodology and increased autonomy with clientele interaction•Revised and amended customer data for over 300 clients within proprietary database

Initiated and exemplified superior customer service at the cash/wrap department of the store. Supervised, trained and coached up to 14 employees daily. Stimulated and encouraged credit card culture using rewards and competitions. Balanced and recorded sales for 14 cash tills and store safe. Selected Accomplishments: •Proposed and supervised goal-driven competition for employees resulting in 10% increase of credit card accounts•Designed tracking chart for recognition of individual credit card success stories

Closed and opened store on a daily basis. Balanced and accounted for 3 cash tills and store safe. Maintained outstanding customer service standards. Merchandised clothing regularly and stocked new items as necessary. Ensured cleanliness standards were met or exceeded. Selected Accomplishments: •Achieved $500 sales regularly for motivational contests•Nurtured a loyal national customer base over 2 years to increase sales

Closed and opened store as needed. Balanced and accounted for 2 cash tills and store safe. Demonstrated excellent customer service. Shelved and distributed dishware daily and stocked new items weekly. Selected Accomplishments: •Reorganized the back storage area to maximize access to kitchen gadgets and hanging items•Was promoted twice within 6 months due to outstanding work