Wizeline transforms how teams build technology. Its customers accelerate the delivery of innovative products with proven solutions, which combine Wizeline’s intelligent product strategy and roadmapping software with full-stack, agile development services. Customers of Wizeline include some of the fastest-growing software companies, as well as many of the world’s most established brands, including News Corp, Yahoo!, Sparkcentral, Nuance and many others. The company is headquartered in San Francisco with offices in Guadalajara, Mexico and Ho Chi Minh City, Vietnam.

Summary: Project Manager as part of a Management program, supporting a portfolio of several DWH applications with several projects at a given time.Responsibilities: Responsible of the overall SDLC oversight for the projects assigned, including but not limited to: ensuring proper requirements gathering, proper implementation design, development, testing and release to production. Also responsible to report statuses to different level stakeholders, coordinating meetings, team workload, responsible of effort and cost estimations, identifying, mitigating and reporting risk and issues.

Summary: Worked with Brinker International directly on their offices at Dallas, TX. ensuring successfully transition of the ERP and DWH applications and environments from another vendor. Guaranteeing the implementation of proper controls and methodologies.Responsibilities: Main responsible of the ERP and DWH towers, acting as a single point of contact to escalate issues and concerns, ensuring the AMS methodology was properly implemented during the onboarding of the several applications that got transitioned from previous vendor, identifying gaps and providing the right sizing and right balance of the teams. Responsible of team stabilization after initial ramp-up, by following up proper ticketing tracking including correct classification, impact, urgency and assignment until closure. Having some other roles like Incident manager of the teams under my scope, member of the Change Management Board, etc.

Manager of different accounts, responsible of operations and delivery of the different SOWs agreed, managing costs to meet the expected margins and with the expected customer satisfaction. Main Accomplishments:• Increased headcount of teams on approx. 270% in a period of 2 years.• Responsible of managing customer accounts revenue over 3M USD• Diversified support to different customer business areas and technologies• Transitioned from waterfall methodologies to agile ones such Scrum and Kanban• Reducing operational cost by implementing Managed Services with different accounts• Re-negotiated contracts with a more win-to-win perspective • Reached Gross Margins over 55%• Moved Net Promoter Score from detractor range to promoter range• Successfully invested on better equipment for teams• Improved teams engagement within the company and customer• Significantly reduced turnover and attrition ratesResponsibilities: Oversee and ensure proper operation and quality delivery according to customer expectations, SOWs statements and company policies. Responsible of defining projects and plans based on Business. Financial and resources management, planning, forecast, etc.. Properly invoice generation by doing reconciliation of hours and efforts. Monitoring and improving SLAs by doing a correct definition, implementation and tracking of metrics and KPIs. Identification of new business opportunity areas including applications, services and teams rationalitation; applications transformation and/or modernization; elimination and avoidance of waste; development of prototypes. Proactive documentation and presentation of business proposals to customer for engagement and buy in. Participation in RFPs for several potentially new customers. Negotiation and follow-up till sign of new SOWs and renewals. Identification of training needs based on customer, company and resources interests. Knowledge Management implementation. Always pursuing the excellence in customer service.

Summary: Single point of contact between several Managers from customer side and the Softtek teams, responsible to constant report statuses, issues, and changes, both, online and onsite ensuring SLAs were meet by implementing online real-time dashboards, while maintaining focused and motivated the teams. Identifying, documenting and exposing opportunities of organic growth,

Summary: Maintaining and enhancing several web-based systems, both for internal usage and final user facing, following the whole SDLC. Traveling constantly onsite to gather requirements and attend project related meetings, including training and onboarding of new applications.

Summary: Worked as a team responsible for different projects/teams; responsible to meet customer expectations, SLAs tracking, estimation, and overall projects’ documentation keeping, CMMi compliance etc. acting as Technical Leader including some complex developer duties.

Summary: Worked on several projects/teams performing developer duties, following the whole SDLC; focused mainly on Application Maintenance and Bug Fixing.

Summary: Responsible for designing and modeling Databases based on the business requirements, and supporting the development team with query constructions and optimization.