Tara Lamboley Email & Phone Number

Woodstock, Ga, Us

Kennesaw, Georgia, United States

Supported 400 SaaS customers throughout their entire lifecycle, including: Onboarding, account management, expansion, technical support, recovery, and renewal. Led success coaching sessions with customers to review results and discuss strategies for improved outcomes. Provided support for and managed escalation of technical issues customers are experiencing. Responsible for customers' annual contract renewals, as well as identifying opportunities for account expansion. Participated in… Show more Supported 400 SaaS customers throughout their entire lifecycle, including: Onboarding, account management, expansion, technical support, recovery, and renewal. Led success coaching sessions with customers to review results and discuss strategies for improved outcomes. Provided support for and managed escalation of technical issues customers are experiencing. Responsible for customers' annual contract renewals, as well as identifying opportunities for account expansion. Participated in weekly Leadership Team meetings to strategize plans for customer retention and renewal and act as the voice of the customer Show less

Remote

Advocated for the success of 200+ customers throughout their entire lifecycle, including: Onboarding, account management, expansion, technical support, recovery and renewal. In quarterly business reviews, met with customers to check account health, review results and determine strategies for improved outcomes. Troubleshot any technical issues customers were experiencing. Closed the sale of the customer’s annual contract renewal, as well as cross-sold/up-sold additional services. Met weekly… Show more Advocated for the success of 200+ customers throughout their entire lifecycle, including: Onboarding, account management, expansion, technical support, recovery and renewal. In quarterly business reviews, met with customers to check account health, review results and determine strategies for improved outcomes. Troubleshot any technical issues customers were experiencing. Closed the sale of the customer’s annual contract renewal, as well as cross-sold/up-sold additional services. Met weekly with Sales, Product Development and Marketing teams to create strategic account plans and serve as the voice of customers. Show less

Atlanta Metropolitan Area

Consulted with ASC Group onsite weekly in order to grow its existing customer base and revamp the sales and marketing processes. Managed ASC Group’s marketing efforts, such as trade shows, seminars, email campaigns, and business community networking. Designed and implemented a consistent and effective account management process which increased customer retention by 45%. Led weekly account strategy review team meetings and trained new team members on company sales and marketing processes

Greater Atlanta Area

REV Demand was created with the goal of helping owners of business-to-business services organizations maximize their return on investments in lead generation and customer engagement. As the founder and principal consultant of REV Demand, I worked with start-up, entrepreneurial and SMB companies to help them develop repeatable processes for growing their customer base. I managed a roster of monthly retainer customers, providing them with strategic lead generation strategies, email… Show more REV Demand was created with the goal of helping owners of business-to-business services organizations maximize their return on investments in lead generation and customer engagement. As the founder and principal consultant of REV Demand, I worked with start-up, entrepreneurial and SMB companies to help them develop repeatable processes for growing their customer base. I managed a roster of monthly retainer customers, providing them with strategic lead generation strategies, email campaigns and marketing automation implementation services. I currently consult only in a limited capacity for a few long-term customers. Show less

Atlanta Metropolitan Area

Managed a multi-state territory of existing customer accounts, primarily in the manufacturing sector, for document management software company. Responsible for ongoing account management, cross-selling/up-selling of additional services, and quarterly business reviews with key accounts. Optio Software was acquired by BottomLine Technologies in early 2008.