Tamar Lascelle Email & Phone Number

Madison, Wi, Us

Madison, Wi, Us

Madison, Wisconsin Area

–Provide both tech support and sales support via chat, phone, and email for clients across the US on out of warranty fitness equipment (treadmills, bikes, ellipticals, strength and climbmills) within the Vision and Matrix retail brands, in both homes and light commercial environments.–Assist service providers calling in on-site, customers, hospital biomed engineers, and dealers to troubleshoot issues that may arise with the equipment, walk them through calibrations, and advise on preventative maintenance needed.–Identify parts on machine schematics needed for repair.-Sell repair parts and wear items.–Train new employees that shadow me.–Write internal and customer-facing support articles and guides for my team for our knowledge center database. –Write and keep detailed case notes on every interaction with clients in our CRM system.–Juggle over 10 web programs and apps to complete day-to-day duties.–Collaborate cross-functionally with the technical content management team, engineers, accounting, logistics, and other departments to reach solutions quickly.–Also sell new equipment to prospective and current clients, showing benefits over features for what would best fit their needs.**In May 2022, I was invited to help the Retail Marketing team with UX writing for a revamp of our e-commerce site with 3,000 product listings. Polishing existing writing skills, and learning new things along the way!

Madison, Wisconsin Area

–Oversaw the orchestral room specifically in the retail store.–Planned sales and promotional periods to help move product.–Wrote sales copy to be used (promotional material, product descriptions, signage) for use on the sales floor.–Met regularly with marketing director to plan marketing strategy and write social media posts.–Ensured sales showroom was organized, along with consistently rotating inventory and layout to optimize sales–Maintained product knowledge on top brands and coordinated with the store's purchasing rep on which new product to stock for upcoming season–Assessed sales trends for each season–Conducted regular inventory–Worked directly with customers coming into the store to select an instrument or accessory to best fit their needs–Acted as liaison between store owner, general manager, sales reps from vendors, purchasing manager, road reps, repair shop manager, and accounting–Inspected instrument shipments coming into the store upon arrival for tone, quality, and workmanship to determine whether they were all suitable for selling. Consequently, I determined price levels–Demonstrated features of instruments by playing them for customers to show differences in price points and value at a performance level–Acted as backup to sales associates in rest of the store when floor became busy–Wrote reference guides for products (string sound/thickness/tone/product specs) and brand overviews for colleagues to reference if I was out of office **I left this job due to another opportunity that opened up that was a better fit

Madison, Wisconsin Area

Volunteered part-time in exchange for concert tickets, and wanted the experience of working in the music industry with a marketing lens. I began volunteering with the street promotions team with the Orpheum Theater before it became a part of Frank Productions back in 2015. Previous role merged to become part of their new street team for FPC Live for multiple venues in Madison, WI.–Hung up posters downtown weekly for the Majestic Theater, Orpheum Theater, Sylvee, Breese Stevens Field, High Noon Saloon and more. –Maintained knowledge and awareness of trending, current music in the scene.–Recorded videos and took photos at shows and events to be used on social media platforms for marketing and promotions.

Monona, Wisconsin, United States

–Specialized in locating parts and troubleshooting equipment repair for MRI equipment.–Acted as point of contact for techs in the field needing support.–Supported all incoming inquiries from medical facilities, doctors, hospitals, and distributors regarding sales for supplies and accessories of medical equipment across 3 GE vendors: GE Medical Systems IT, Datex Ohmeda & Vital Signs.–Initiated business improvement suggestions to managers for workflow and relayed client feedback.–Wrote detailed case notes documenting all customer interactions.–Dispatched field engineers in instances of equipment failures/medical emergencies.–Collaborated cross-functionally with inside sales, engineers, and logistics coordinators. –Acted as point-of-contact for all purchase order requests and needs (across sales and service channels) for 3 large inside-sales accounts, aside from regular duties of incoming queue contacts. –Trained new employees who shadowed me.–Balanced multiple, ongoing projects in addition to regular duties.

Madison, Wisconsin Area

-Customer care rep for parts orders.-No additional duties besides taking orders over the phones.

Madison, Wisconsin Area

Hosted a weekly radio show unpaid: Lucid Dream Radio, featuring rock, funk, blues, afrobeat, jazz fusion, synthwave, prog and more, filled with insights, new music, local events, music history, and more!Saturdays at 2pm CST on 91.7 WSUM Fm Madison and streamed live at Wsum.org

Madison, Wisconsin Area

–Conducted research on the health of WI residents for the Centers for Disease Control and Prevention and Wisconsin Department of Health Services by interviewing respondents. Some research studies were on a national level as well.–Coded collected data and processed survey results with high confidentiality and precision.–Wrote detailed case notes, sometimes documenting word-for-word sections in real-time, while interviewing respondents.*Received several awards (employee of the month for different categories) for recognition of high call rates and productivity with relation to other interviewers, as well as recognition for high conversion rates (converting refusal responses into agreement to do the surveys).*Completed training to become a trainer, regularly prepared new employees for job skills through their first 3 shifts, along with testing for retention of material once training completed with new hires.

Madison, Wisconsin Area

http://www.peopleprogram.wisc.edu/Paid, part time job throughout college. -Tutored students at LaFollette High School in Egnlish, helping them prep for exams, write papers, and deepen understanding of their course work.-Lead enrichment activities before open tutor time to further enhance students' understanding of English literature and language.-Mentored students in ACT test prep, resume building, college applications, and essays, facilitating their acceptance to college through the PEOPLE scholarship.-Prepared students for professional situations and guided students through complex issues associated with diverse socioeconomic backgrounds.

Madison, Wisconsin Area

WEB LINK: https://www.themadisonrevw.com/Online Issue link: https://issuu.com/themadisonreview/docs/the_madison_review_fall_2013 The Madison Review is a college literary journal I was involved with, unpaid, for three years during my time as an undergrad studying at UW-Madison. We reviewed fiction/ poetry submissions for up-and-coming writers for inclusion in publishing, also holding writing contests. I started my sophomore year as a regular staff member on the fiction committee. For my junior/senior year I was the fiction editor, along with managing all office duties, e-commerce sales, and maintaining the website. We produced 2 issues a year: one fall issue, available online only, and one spring issue that was order-able in print for purchase.–Discussed content submissions in weekly meetings with a panel for publication.–Fulfilled all e-commerce sales for merchandise and purchase of our publications on our website.–Tracked inventory, provided invoices, and communicated with customers purchasing our products.–Redesigned the layout of our website using Wix (web-hosting platform), and updated content into Wix to be included on the site such as: the about section, contact information, journal issue descriptions, and current news/event information.–Edited content with poetry editor for bi-annual publication of the journal.–Acted as a point of contact for submitting writers, printing company, contest winners and inquiries from the community.–Managed social media pages by not only writing posts, but responding to any inquiries from the community through various platforms.–Collaborated with other editors through the bi-annual publication process of the journal.–Hired artists for featured cover art for each issue.–Marketed awareness with other editor for events, issue releases, and new merchandise, by writing web copy and social media copy.–Attended annual AWP Conference at various locations across the US with rest of the committee leaders.

Madison, Wisconsin Area

http://www.litnetwork.org/index.php–Managed team of 8 volunteer adult tutors and 8 adult language learners for an entire semester.–Hosted weekly meetings for 2 hours, supplying tutoring materials to tutors and students.–Oversaw classroom during tutoring sessions.–Planned 8 individualized lesson plans weekly to disperse to tutors for their sessions.–Registered new and returning learners for the next semester.–Maintained all up-to-date reports and assessments to assess the progress of the learners.

Madison, Wisconsin Area

–Provided professional customer service catering food for weddings, business conferences, and music events.–Maintained constant awareness of food allergens, special requests, and safety procedures.–Memorized long food orders, and an ever-changing menu with high level of detail.–Bartended serving cocktails, learned to mix new drink specials, and set up/took down the bar every night.–Trained new employees on standard operating procedures.

Madison, Wisconsin Area

This was a start-up company. I had no prior experience to this with anything marketing. I wanted to delve into the world of marketing, and was hired for an un-paid internship to help support local businesses that hired POPCULT in promoting their businesses.–Worked on a team that was assigned to assist with the Dane County Farmer's Market. We met weekly with the client to help them find their brand voice and assist them with marketing and growing visibility for their online presence.–Wrote and scheduled weekly posts for social media platforms.–Took pictures to be used for online content.–Met regularly with our team and brand manager to discuss future and ongoing plans for marketing strategy.–Analyzed social media metrics on post engagement.

Madison, Wisconsin Area

This was a college organization I was a member of, unpaid, that produced EMMIE music magazine.Contribution link writing example:http://issuu.com/emmiemagazine/docs/emmiespring2k15finalpdf10/40–Received Press Passes to attend concerts to take pictures for including in publication.–Wrote 2 articles, one reviewing a concert, and another reviewing an album.–Met weekly with organization members to plan issue releases and content for the magazine.

Four Lakes Market

-Managed the register, transactions and cash drawer meticulously.-Served food in the food court, open to all students, staff, and business conference attendees daily.-Passed bi-annual certifications in Blood-Borne Pathogens knowledge, Allergen safety, and training in security of Credit Card Transactions.

East Troy, Wisconsin

-Committed to every concert of concert season (12+ hour shifts)-Supervised meet 'n greets for bands (Dave Matthews Band, Zac Brown Band, Jimmy Buffet, etc.), guiding band members to various locations, and ushering their families/friends backstage.–Monitored VIP box Seats throughout entire show, also ran food, drinks, and responded to requests of VIP members to ensure they were comfortable.–Enforced rules throughout events.–Secured sound checks to ensure band safety.

Madison, Wisconsin Area

-Waited on hundreds of people on busy nights, (all UW Badger, and major national sporting events).-Recited specials, knew food and drink menu extensively, including daily changes.-Utilized POS system, computer.-Managed cash and credit card transactions.-Displayed excellent customer service/cheerful disposition despite high-stress environment.

Mukwonago, Wisconsin

-Maintained certifications in CPR/AED/FIRST AID/Waterfront/Rescue Skills.-Opened the aquatic center; I was the only one on duty from 5am-8am before rest of staff arrived. -Lead live rescues.-Supervised designated area.-Enforced facility rules.-Performed water and equipment safety procedure checks.-Completed monthly in-service trainings.-Kept mandatory level of physical fitness (treading water for an hour, swimming 5 miles, ability to perform deep dives of up to 12 feet.)

Nagawaukee Park, Waukesha Wisconsin

-Renewed certifications at the beginning of each season.-Performed safety drills, water scanning searches, scenario enactment.-Completed daily workout routines.-Participated in group team-building exercises.-Ensured functioning, clean structure of equipment and facility,-Performed rescues/first aid in several instances.–Monitored entire waterfront with hundreds of patrons during busy summer season. –Performed opening and closing duties at the beach, completing full safety checklist and ensuring all resources were prepared for next day's shift.

East Troy, Wisconsin

-Registered campers checking into camp.-Displayed excellent customer service to attendees and parents to ensure they were comfortable.-Planned waterfront activities weekly.-Kept certification of lifeguard certificates up to date.-Dictated swim tests to assess levels of campers for access to specific swim areas.-Completed week-long, in-depth training for each camping season.-Prepped food for meals in the camp kitchen.-Organized/stocked food for the next shift.

English Literature And Language, Graudated With Bachelor'S Degree

Activities and Societies: The Student Leadership Program The Madison Review - Literary Journal EMMIE music magazine Hoofers Outdoors Club.

Education record

Activities and Societies: Chamber Orchestra WSMA State Competition for violin performance each year Played in the orchestra.