- Oversee daily front-of-store operations for a $90M+ location- Train, coach, and develop team members in delivering a satisfying guest experience - Utilize Greenfield reporting to monitor key metrics and develop plans for maintaining standards and improving lagging ones- Lead by example and with a people-first mentality

- Researched and identified brands and organizations that have the potential to thrive in the esports and gaming space as partners of the Pittsburgh Knights- Acted as main point of contact for current partners (Sheetz, HyperX), providing regular updates on partnership deliverables and campaign analytics- Spearheaded the ideation, implementation, and execution of 2019 "Knights Before Christmas" campaign with Wiz Khalifa/Taylor Gang, HyperX, Sheetz, Hi-Rez Studios, etc.

- Spearheaded the transition from using a single vendor for all merchandise services (design, product manufacturing, ecommerce, and order fulfillment) to utilizing multiple vendors for individual design, manufacturing, and fulfillment services.- Lead contract and price negotiations with vendors on orders ranging from $100s to $10,000s.- Created the Knights' first collaborative piece with Wiz Khalifa and his team. This t-shirt was sold during Wiz's Summer 2019 tour, generating… Show more - Spearheaded the transition from using a single vendor for all merchandise services (design, product manufacturing, ecommerce, and order fulfillment) to utilizing multiple vendors for individual design, manufacturing, and fulfillment services.- Lead contract and price negotiations with vendors on orders ranging from $100s to $10,000s.- Created the Knights' first collaborative piece with Wiz Khalifa and his team. This t-shirt was sold during Wiz's Summer 2019 tour, generating ~$20,000 in sales over the course of 5 weeks.- Managed design, ordering, delivery, launch, and marketing of the entire Pittsburgh Knights product assortment from April 2019 to February 2020 (20 products)- Analyzed sales reports, planned and executed promotions to boost product sales in specific categories. Over $12,000 in online gross sales from October 2019 to February 2020, an over 200% increase in combined sales from 2017 to Q3 2019- Oversaw Pittsburgh Knights portion (inventory management, visual merchandising) of in-person sales at Replay FX 2019. ~$5,000 in gross sales over a 4-day event.- Conducted market research with internal and external focus groups to determine new additions to the assortmentThe current iteration of the Pittsburgh Knights webstore (store.knights.gg) was launched in October of 2019 on the WooCommerce platform. I worked very closely with our web developer to finalize the overall look of the site to align with existing Knights' web pages, and oversaw the creation of all merchandise marketing materials from the Pittsburgh Knights graphics and media teams. Show less

- Oversaw daily product ordering for entire HBW department- Corresponded with independent vendors to arrange product deliveries and in-store events- Reviewed and maintained product inventory - Prepared custom and corporate merchandising displays- Delegated department tasks to stockists- Assisted department manager when necessary

- Fufilled customer floral/balloon orders in-person and over the phone- Arranged and maintained product displays- Provided assistance to customers in the form of product recommendations and care instructions

- Promoted games and special events to campus and surrounding area - Managed team accounts on social media (Facebook, Twitter, Instagram)- Provided real-time game updates via Twitter and tracked game statistics- Managed admission table for home games- Recruited volunteers for special events hosted by the team- Communicated with players, management, and fans to provide an enjoyable game experience for all

- Executed approximately 300 database searches daily- Compiled data into spreadsheets utilizing Microsoft Excel- Performed data entry into company software, ValuNetxsp