Paperless Data entry of customer purchase orders into JD Edwards system, included web orders, pre-pay orders, distributor orders, sales quotes, engineering requests, sample orders, catalog and new part number and ship to set up. Communication with customer regarding pricing revisions, tracking, or returns. Use of Microsoft Teams for meetings and communication with remote staff

Core Competencies: Customer Engagement, Procurement Specialist, Logistics Management, Priority Management, Contract Negotiation, Supplier Experience, Medical Office Assistant w/Advanced Competencies. Professional ExperienceManagement, Strong Communication Skills, ERP Systems, Microsoft Office Suite, Continuous Improvement, Customer Portal Management, Remote Work ECustomer Service Specialist, forteq North America, West Henrietta, NY (2011 – 2021)Manage US and International client base for automotive plastic injection molding customers. Responsible for front-line inquiry, identifying and assessing customer needs to achieve close-loop resolution and customer satisfaction. Data entry of customer orders, via customer portals, EDI, purchase orders, email, and fax. Respond and follow to resolution all customer queries including order status, stock and material availability, backorder status or other internal or external requests. Resolve critical customer delivery requests by identifying holes in supply chain, schedule expedited transportation and track shipments. Coordinate changes in customer schedules with Purchasing and Production Scheduling teams and provide responses back to customers within 1 hour. Scan and email copies of shipping documents to customers on a daily basis. Successful transition into and out of remote work environment for 6 months during Covid 19.

Assistant Purchasing Manager, Global Solutions, Inc., Pittsford, NY (1982 – 2009)Purchased computer and IT equipment for distribution. Processed a high volume of drop ship orders to customers, including rush and expedited orders, provided order status updates to customers, tracked customer and supplier orders, back orders and shipments to ensure timely communication and delivery. As a result of my exceptional ability, I was entrusted with the most complex customer service issues. Promptly responded to customer service concerns and requests from both internal and external customers. Provided order management support; tracking orders and back orders as well as shipments. Ensured proper communication to all customers.