Sr. Analyst- Logistics - August 2009 - PresentManage freight and transportation for Windstream and manage physical inventories:-Responsible for freight expense ($8M+ annually) for Supply warehouses, including paying invoices, processing freight claims and ensuring compliance from carriers and vendors. -Prepare for and oversee annual physical inventory for 3 Supply warehouses, inventory value totaling $50M -Maintain and administer FedEx accounts (approximately 500) for all… Show more Sr. Analyst- Logistics - August 2009 - PresentManage freight and transportation for Windstream and manage physical inventories:-Responsible for freight expense ($8M+ annually) for Supply warehouses, including paying invoices, processing freight claims and ensuring compliance from carriers and vendors. -Prepare for and oversee annual physical inventory for 3 Supply warehouses, inventory value totaling $50M -Maintain and administer FedEx accounts (approximately 500) for all other Windstream locations, including payment of invoices via EDI ($2.1M annually), setting up new accounts/ eliminating unneeded accounts, and maintaining online FX users (average 1500 active) -Manage integration of distribution and transportation processes during the acquisition of other companies by Windstream-Manage generic Logistics email box – routing, assisting peers with FedEx shipping, and answering general freight-related questions Distribution/Warehouse – multiple positions – March 2004- August 2009: -Customer Service Rep in March 2004-Promoted to Supervisor in December 2004-Addition of Systems Analyst responsibilities in April 2007-Addition of Inventory Control responsibilities in April 2008Managed between 2 & 8 employees Show less

Worked in Inside Sales Customer Service for 4 years (2000-2004) in progressively more responsible positions - Customer Service Representative (2 + years), Senior Customer Service Representative (10 months) and Customer Service Supervisor (6 months).Documented and streamlined departmental procedures -- helped create standardized forms and logs for customer disputes, enabled company to release 2 temporary workers by streamlining the EDI order process from a 3 person job to less than 1… Show more Worked in Inside Sales Customer Service for 4 years (2000-2004) in progressively more responsible positions - Customer Service Representative (2 + years), Senior Customer Service Representative (10 months) and Customer Service Supervisor (6 months).Documented and streamlined departmental procedures -- helped create standardized forms and logs for customer disputes, enabled company to release 2 temporary workers by streamlining the EDI order process from a 3 person job to less than 1 full time person job. Resolved customer disputes - consistently resolved the highest number of disputes per month prior to becoming supervisor. Designated JDE Power User (other employees came to me for help) after less than 6 months at company Performed diverse customer service functions including credit card processing, inbound and outbound EDI processing, freight claims, month-end accounting closing activities, and was primary back-up for any other customer service representative in department Show less

Held several positions with progressively more responsibility -- warehouse clerk, independent worker position in warehouse, customer service representative for local accounts, customer service representative for national accounts, and customer service supervisor. Primary duties included entering customer orders and returns, researching complaints, and answering calls and emails from customers and sales staff.