Theresa L. Cleary Email & Phone Number

Remote

• Cross-functionally led the development and management of complex, competitive products and demonstrated the value of those products to the market.• Documented business cases for new products, product enhancements and process improvements.• Guided projects through appropriate development channels; tracked, organized and communicated status of Product project initiatives.• Supported development of product collateral, sales plans and training for new and existing products and programs.• Coordinated and directed launch and implementation of new products, product enhancements, and process improvements across all stakeholders.• Influenced Senior Leadership Team stakeholders to help establish informed organization and business decisions.• Served as a subject matter expert (SME) for managed PBM products including Site of Care, Industry leading multi-category Split Fill program, Medical Claim Edits for high cost Specialty medications, and web-based Specialty Pharmacy reporting application.• Developed technical strategies to support long-term growth and sustainability.• Acted as a short-term project manager facilitating the promotion and uptake by clients and guiding projects from strategy to execution.• Served as clinical outcomes and reporting SME working closely with Data and System Analysts in the evaluation of reporting requirements and System Design.• Served as a trusted liaison between Operations, Analytics, IT and external vendors to resolve system issues for multiple Specialty Products and Programs.• Highly effective working with remote colleagues, including across time zones and with varied cultural backgrounds.

Eagan, Mn

In addition to senior level BA tasks and responsibilities…SPECIALTY PROGRAM DESIGN & DEVELOPMENT*Initiated the Pharmacy’s internal Design and Configuration process by independently partnering with Specialty IT.*Served as a thought leader in the development of System driven workflows with built-in Clinical Decision support. *Led ongoing development of workflows that used technology to automate the Referral process and enhanced the Pharmacy’s ability to meet Pharma and Client Guarantees. *Served as a Clinical SME for ScriptMed Program initiatives, and provided leadership to the business in the identification and adoption of operational best practices.*Maintained an in-depth understanding of ScriptMed functionality, Operational procedures, and pending System enhancements. *Responsible for configuration, testing and training of complex Programs in ScriptMed for Clinical, Operational compliance, and Pharma initiatives. *Provided ScriptMed Design and Configuration training to peers and acted as a mentor and SME for ongoing System Development. *Served as a SME for Clinical content and Nursing process related to Care Management and Pharma Programs to maintain alignment with Nursing scopes of practice and accreditation requirements.*Served as a liaison between Operations, Analytics, IT and external vendors to resolve System issues for all Specialty Pharmacy Programs.*Participated in end-to-end application testing and served as the Clinical SME for Business prioritization and defect resolution. REPORTING & ANALYTICS*Proactively led activities related to Specialty Program Data Mapping and Standardization. *Served as a Clinical Outcomes and Reporting SME working closely with Data and System Analysts in the evaluation of Reporting requirements and System Design. *Independently identified and eliminated barriers to success by incorporating workflows that increased the Pharmacy’s ability to efficiently capture data and measure Operational performance.

Eagan, Mn

Responsible for assisting the Specialty Pharmacy Insourcing Team with the Design, Testing, and Reporting initiatives related to the development of ScriptMed Care Management for the new Specialty Pharmacy Project.* Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.* Worked directly with business and functional users to support and improve existing applications and processes. Independently researched and resolved business and technical problems by identifying, evaluating, and recommending improvements to new processes and applications. * Served as the Clinical SME for Care Management initiatives, and provided leadership to the business in the identification and adoption of operational best practices.* Directed and managed tasks and resources and reported on project status when project management leadership was not available. Served as the Clinical lead for complex projects and/or work streams.* Ensured the completeness and quality of product/project testing by assisting the Sr Pharmacist and Prime IT with the overall Clinical testing process and through the preparation of test case scenarios, use cases, and test scripts. * Analyzed and documented test results. Participated in integrated client testing and served as a mentor/resource to pharmacy staff members.* Created documentation (including standard operating procedures, user guides and process flows), and coordinated transition events to the appropriate departments for the ongoing operational support of completed deliverables and Go-Live initiatives.* Partnered with Information Technology representatives and business stakeholders to ensure design ideas were effectively put into production by working through the project lifecycle of planning, executing, implementing, and measuring results.

Minneapolis - St. Paul Metro Area

High-visibility, hands-on position responsible for assisting multiple, Federally funded community clinics with the selection, implementation, optimization, and ongoing support of electronic health records and related clinical systems.* Served as the main EHR expert for gathering business requirements and planning system development needs.* Provided in-depth analysis, validation and correction of data within clinical applications including practice management systems, EMR and various interface engines.* Designed solutions, coordinated development, and ensured delivery of tested solutions.* Acted as the liaison among stakeholders to drive innovative process improvements and system enhancements that resulted in increased automation, productivity, satisfaction and data consistency.* Developed test plans and completed initial testing for all routine system updates, technical patches and major version upgrades. * Responsible for the creation, revision and maintenance of all custom Clinical content for the collaborative groups including the maintenance of this content on multiple servers. * Improved performance and stability of Clinic Domain by proactively analyzing system, hardware and network configurations and working closely with vendors to resolve long-standing connectivity issues caused by unidentified incompatibilities between Wireless Network and end user devices.* Initiated standardization of Clinical Content to support Outcome and Reporting requirements.* Participated in Workflow analysis and Workflow re-engineering for the implementation of Centricity Practice Solutions across a large network of metro-wide clinics. * Developed workflows and trained all staff prior to implementation; provided Go-Live support and participated in workflow optimization of ancillary systems such as CPOE, Document Management (Docutrak) and bi-directional lab interfaces.

Saint Paul, Mn

In collaboration with the EMR group, provided leadership & direction in the implementation, education, maintenance, & optimization for all HIT projects. Served as an expert resource by proactively identifying educational, procedural & functional problems associated with the implementation and daily use of clinical information systems. including:Misys EMR, Tiger, Document Manager, Orders Management - Integrated lab orders and results with HL7 interfacing,e-Prescribe, Misys Query - Interactive SQL database reporting and analysis with Cognos Impromptu, EMR Template Builder - Clinical documentation template customization, Misys Interface Console - Web-based front end for managing and troubleshooting Misys applications and interfaces, FAXmaker - Network fax serverFuji Computed Radiography - Digital x-ray imaging, FFlex eLink- in-house laboratory device interface.Development and revision of templates & documentation procedures; point of care lab ordering; Preventative Health Maintenance, medication management, chronic disease monitoring & report development.Participated in the development & use of improved methods to collect and evaluate clinical data, and assisted in the tracking and interpretation of outcomes for BPHC utilization and other reporting requirements such as Health Disparities Collaboratives, MN Community Measurement, and MDH e-Health grants. Developed policies and procedures pertaining to EHR use, and provided training for multidisciplinary staff. Served as a liaison between clinical departments and IT staff. Facilitated problem solving within and between departments, and evaluated clinical processes and work flows to ensure efficient EHR use. Worked with vendors in the configuration, testing, and implementation of new clinical interfaces, and provided technical support at the clinic for HL7 interfaces and devices.Provided on-site and remote clinical systems support and troubleshooting for all departments.

St. Paul, Mn

Responsible for the training and supervision of nurses and medical assistants in all aspects of patient care and essential functions of the nursing department. Ensured smooth daily operations by monitoring work flow, delegating tasks and demonstrating flexibility by performing additional responsibilities to contribute to the improvement of patient care and overall function of the care unit. Developed and implemented new triage system, increasing efficiency and communication across departments and among staff members. Participated in the development and revision of nursing policies, procedures and standards of care in preparation for successful JCAHO accreditation. **Served as a primary team member in the transition to EMR by participating in the research and development of clinical templates, template building, staff training and ongoing system revisions and user support.

St. Paul, Mn

Efficiently and independently provided comprehensive patient care to well and acutely ill pediatric patients by implementing the nursing process in areas such as rooming, lab follow-up, triaging urgent care patients, and telephone triage. Ensured smooth daily operations by monitoring work flow, delegating tasks and demonstrating flexibility by performing additional responsibilities to contribute to the improvement of patient care and overall function of the care unit. Facilitated the exchange and coordination of patient information by proficiently utilizing information systems such as EpicCare, RAMPIS, DEC (scheduling & member inquiry), CTOSS (intranet), and Sunquest (lab). **Epic Super User & trainer - Voluntarily assumed the responsibilities of an Epic 'Super User' which included training new support staff and residents (off-site); trouble-shooting, and assisting with questions regarding daily use for the entire facility.

Minneapolis, Mn

Managed and coordinated complex care needs of a young population of 30, long term MS residents by serving as a liaison between primary physicians, neurologists, various specialists, and physical, occupational, and speech therapists. * Developed, implemented, and revised comprehensive care plans, attended multi-disciplinary care conferences, and participated in risk reduction platforms. * Supervised and directed unit team consisting of three primary nurses and five nursing assistants. * Demonstrated excellent leadership abilities by assuming Unit Manager role during deficiency free Board of Health Survey. * Received 'Commitment to Excellence' award for excellent performance and dedication to quality service.

Roseville, Mn

Provided rehabilitative nursing care and participated in multi-disciplinary care conferences for teams of 12 post-CVA, Traumatic Brain Injury, and ALS patients. * Experience with all aspects of peripheral and central venous infusion therapy, and total parenteral nutrition. * Managed trachs, G-tubes, colostomies, ileostomies, and performed complex wound treatments.

Duluth, Mn

Provided primary care to teams of 25 to 50 long term residents while attending full-time Associate Degree Nursing program.

Associate Of Science, Nursing

Activities and Societies: Phi Theta Kappa and National Dean's List

Practical Nursing Diploma, Practical Nursing

Activities and Societies: Phi Theta Kappa and National Dean's ListGPA 3.99