Tina L. C. Pearson Email & Phone Number

Charlotte, NC, US

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Washington, DC

• Planned, coordinated, and implemented through subordinate managers the visitor, tour, and call center operations at the U.S. Capitol, which welcomed 2.5M visitors annually, ensuring policies and procedures supported.
• Led a multi-level management team, including a Deputy Director, Assistant Directors, and Operations Managers, for a seasonally-fluctuating team of 130-170 employees
• Led and performed human capital management functions, including staffing, organization planning, coaching, counseling for performance and discipline, training and development, and timekeeping
• Prepared and administered an $10M budget for the Visitor Services division, effectively managing priorities, payroll, and FTE allocations
• Functioned as the Chief Management Representative for labor relations, including negotiation of collective bargaining agreements
• Collaborated, as a senior leader, with the CEO, Deputy CEO, and fellow directors in the planning, design, development, and implementation of the Visitor Center’s operations, strategic plans, budgets, facilities.

Washington, DC

• Led the initiative to reorganize the Visitor Services Division to merge tour and operations branches to improve operational efficiency, right-size staffing, and strengthen cooperation among team members
• Launched and led the initiative to draft the standard operating procedures for the division
• Inspected areas of responsibility to coordinate facility maintenance and improvements to ensure safety and ADA compliance
• Established training and development plans for each division position and oversaw and advised reports on the creation of individual career development plans, including personally facilitating training as needed

Washington, DC

• Served as an assistant manager of 60 employees and collaborated with fellow managers to plan and implement all Visitor Services operations, including policies and procedures, daily operational adjustments.
• Developed an employee customer service training and measured the impact by creating an evaluation tool to better set and evaluate performance expectations for providing tours
• Updated curriculum and support materials plus expanded and delivered Capitol tour training provided to Congressional staff, military liaisons, and the U.S. Capitol Police to improve the content, increase course.
• Served as the U.S. Capitol Volunteer Coordinator overseeing the extensive volunteer approval process
• Provided VIP tours for guests of Congressional leadership

Washington, DC

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Wilmington, NC

Ba, Major: American Civilization Minor: Sociology

Activities and Societies: NC Teaching Fellow, Honors Scholar, Phi Alpha Theta, Kappa Nu SigmaNC Teaching License, Secondary Social Studies

Excellence In Government Fellow

Project Management Academy