As the Program and Outreach Coordinator for the All Stars Project of Dallas, I play a pivotal role supporting the program outreach, organizing, production, tracking, and volunteer activities designed to extend the impact of the ASP of Dallas Youth Programs.

I am a handyman for residential and commercial properties, based in the greater Austin TX Metropolitan Area.

Full time Spanish, English, and US History instructor at Brightmont Academy. I taught courses ranging from elementary reading skill building, to Advanced Placement (AP) Spanish and AP US History. Students were often underserved by their public school learning experiences and came to Brightmont to seek out a more comforting learning environment with individual, one to one attention paid to their needs. This position required fluency with all topics taught, and required customizing lesson plans for individual student needs, and often dealt with unexpected or ambiguous changes in student needs.

- Providing private and small group saxophone lessons and masterclasses as relates to Jazz, Classical, and Modern saxophone performance- Discussing with families and mentoring students through future plans as relates to saxophone performance or musical careers- Providing one-to-one instruction in Spanish Language skills to young students in immersion school programs across Greensboro

- Actively answered 50+ customer phone calls daily, provided customer service and technical support over the phone, focusing on technical issue resolution and repair provisioning to maintain customer relationships- Case managed customer needs as a representative of management during difficult customer relations scenarios through email contacts and phone follow ups- Managed relationships and collaborated with site support engineers to resolve client needs, additionally providing follow up and logs-gathering for complicated issue resolutions.- Maintained a friendly and respectful demeanor in high demand situations, as noted by customer commentary- Exercised skills in queue management, managing a queue of 3 to 10 customer cases daily, and sustained low Average Handle Time (1 minute below staff average) and low After Call Work periods (1 mi

Present classes in retail product usage, using customer focus, empathy, patience, and listening skills to facilitate productive large and small group learning. Mentorship role in multiple store areas, working with colleagues across retail and business teams to engage customers in Today @ Apple learning.

Technical repair work and functionally skilled servicing of customer devices. Utilized decision making and informing skills as a team mentor to provide leadership for incoming technicians. Joined new hires for their CORE introductory training as Apple employees to serve as a team mentor.

Assisted and supported customers in finding repair or retail solutions for technical problems. Troubleshooted technological support issues, listening to customer concerns, providing a patience and empathy to find a complete customer solution.

- Alto / Baritone Saxophonist with the Piedmont Wind Symphony for their 2020 Season- Performing diverse professional and historically significant works for modern wind ensemble, using technical skills and training acquired through over a decade of intense practice and tutelage

Served as Saxophone Instructor for Page High School and Mendenhall Middle School, working closely with students in private and small group teaching.

Serviced commercial swimming pools in Raleigh, NC, using technical knowledge to solve problems related to water quality. Maintained safety and aesthetic standards for commercial clientele. Certified by the National Swimming Pool Foundation.

Served as a student leader in a public recruitment program for UNCG, utilizing presentational skills and interpersonal savvy to share information about university functions. Worked with administrative faculty and university leadership to develop and maintain sponsor relationships. Facilitated communication between student ambassadors and program leadership, and was responsible for staffing public university events.