• Convert technology for 230+ deals realizing revenue in excess of $48MM annually• Develop strategic technology plan converting A&D offices to corporate standards.• Manage project workplan and resources.• Develop status reports and update senior leadership.• Analyze technology needs and provide direction to stakeholders.• Deliver technology to A&D offices and manage conversion process• Create plans and projections to manage, stage, and distribute large amounts of equipment.• Manage end-to-end process through detailed workflow.• Support business changes by performing analytics and design new process flows as needed.• Procure and manage inventory of assets needed to support technology needs.

Lead team of Field Technicians for region of 180+ office locations.• Manage staffing needs and labor budget.• Provide clarity around IT initiatives and partner with field leadership.• Participate in Alpha Beta testing.• Manage large scale projects to on-time completion within budget.• Manage Network health to ensure optimal performance. • Monitor dashboard for system fails—dispatch support or resolve remotely.• Establish security protocols throughout network to mitigate threats.• Monitor overall network security.• Establish and execute on high standard of wire management.• Manage and maintain inventory of equipment.• Manage daily dispatches for timely execution and resolution.• Partner with engineering team with system issue resolution as needed.• Partner with external vendors as necessary.

Provide operational expertise and partnership to optimize field performance of up to 60 offices.• Partner and influence with district managers and field associates—serve as liaison with WHQ. • Anticipate and prioritize operational support activities and demonstrate flexibility to meet objectives. • Support seasonal associates by providing effective on-boarding, training schedules, IRS compliance, and time keeping needs.• Provide system support to DM and field associates.• Coordinate office repairs, upgrades, leasehold improvements, lease renewal, and licensing.• Supply management to insure needed supplies are available while achieving P&L Budget• Provided compliance support for all district, banking, IRS audits. Managed processes for safeguarding client data and records management.• Execute logistics of district Office Manager Meetings, Town Hall sessions, and classrooms.• Process all invoicing for prompt accounting of expenses to mitigate additional fees—supporting district P&L. • Provide software application support as needed.

Led district of 19 offices and managed a $5.5M budget. Established new offices; hired, trained and evaluated 250+ district associates. Ensured that corporate, bank and federal policies & procedures were implemented and followed in each office to increase revenues, control expenses and promote client satisfaction through a consistent, safe and positive experience.Posted an 8.1% improvement in productivity (ahead of region and division peers) - selected the most productive associates and scheduling based on client needs and forecast. Improved earnings 8.5% - effectively managed P&L and labor expenses. Increased consumer awareness and consideration - launched an effective local marketing campaign to drive new business. Targeted three distinct consumer communities and identified opportunities in the Latino and General Market.Minimized liability from IRS/Bank fines, errors & omissions - ensured associates were properly trained, current on their continuing education, and that all protocols were followed.Improved corporate image - upgraded offices and ensured they met high appearance certification.Enhanced quality of overall client experience - initiated a "first contact satisfaction" philosophy and timely follow-up by all client-facing associates.Achieved overall Customer Satisfaction score of 83% which was ahead of the baseline of 80%; with "Caring" and "Knowledge" categories coming in at 86% and 90% respectively . . . and #1 in the region - elevated customer satisfaction by effectively coaching and developing staff. Improved customer relations by being available, listening, sensing and responding timely. Handled client claims promptly, ensuring timely payment (mitigating district P&L) and a higher level of client satisfaction.Delivered second highest productivity and realized a 34% lift in completed returns at designated office - launched new "College Program" with Northern Illinois University.

Directed operations of a $6M multi-concept facility, providing leadership and development for 60 associates.Developed an environment that built high performance teams, focused on delivering sales results, merchandise presentation and service expectation.Ensured customer experience supported the brand through execution of presentation and service initiatives.Serving as an inspirational leader, demonstrated commitment to company values and provided presence to internal and external customers. Created vision and set expectations for store management team to achieve performance excellence.Identified, attracted, hired, developed and retained associates that well-represented the community.Actively assessed, developed and challenged the performance of the management team.Served as leadership role model on District Team, supporting District objectives.