I lead Operations here at Eisen by ensuring that we do everything we can to keep the promises we make to our clients and partners. An amazing product with great operations will feel like magic to use. We are here to make your unclaimed property and off-boarding nightmares disappear like magic.

In my role as Senior Manager Technical Operations at Atelio by FIS, I played a pivotal role in establishing the foundation for Technical Operations from our early days as a startup (Bond) as the second hire on the Customer Operations team. I wore many hats to ensure seamless operations and compliance within the organization, which includes:- i2c Card Processor/Issuer Manager - I was the primary person responsible for all card issuance work with our processor. With 4 years of working experience with i2c, I was able to maintain an excellent working rapport with the i2c team and coordinated all implementation projects to enable new instances, card bins and features. - Internal Tooling PM - I was the unofficial PM to establish requirements for our first internal tools.- Customer Success / Tech Support - I enabled the organization's CRM tooling and was the first Customer Success Manager performing level 3 support / triaging prior to engineering review.- Compliance Manager - I defined the first internal tools and established the first iterations of compliance processes. - Card Transaction/Issuance SME - I was the SME for card issuance (i2c) and transaction processing, as I am familiar with ISO 8583 and how i2c's technical products work. - ACH Operations Manager - With my deep ACH experience, I coordinated operations between us and our sponsor banks for ACH processing. I also performed Level 3 ACH research and solve ACH problems. - Fraud Manager - I established the first iteration of Fraud Operations processes and performed fraud research and review before passing the responsibilities to the Financial Crimes Investigation team.

Responsible for testing all new Online / Mobile Banking features as well as contributing to key technical projects for the organization. • Lead the testing function of the first successful SCRUM Sub Account Opening project as the sole QA Analyst by establishing and executing all necessary testing functions (smoke, functional, UAT, regression), creating the project’s System Design Document, and coding a core program to provide KPIs.• Business Systems Analyst responsibilities: Managed multiple duties for the SCRUM Omni Channel Account Opening Agile team as the acting Business Systems Analyst/QA responsible for interviewing Business Units to document business requirements, mapping data fields between business systems, creating sequence diagrams and also test plan and test cases for QA. • Managed the Intranet Replacement Project as the Project Manager to assess the organization’s intranet needs and compiled requirements for RFP and assess potential vendors with focus groups.

Responsible for onboarding, implementing, and providing key support for Compliance 360, a Governance Risk and Compliance system, to create enhanced business processes for the organization. • Coordinated the GRC System Project to evaluate 8 RFPs and implemented Compliance 360 in order to create efficiencies in new processes.• Handled all support/enhancement requests across the organization for Compliance 360.• Enhanced organization processes by creating workflows: Policy Review, GL Recon, Internal Reviews, and others.• Gathered business requirements to design and implement the organization’s Vendor Management System.

Responsible for an array of compliance including Unclaimed Property, IRS, BSA/AML, Regulatory, and organizational Policies & Procedures. • Ensured deposit compliance through core system reviews and communication with frontline staff. • Owned and enhanced the Unclaimed Property process.• Owned and enhanced the IRS Non-Resident Alien process for BSA/AML compliance.

Represented the organization with professionalism by providing world-class customer service to our members. • Provided service with day to day transactions and answer member questions.• Volunteered to implement and enhance the first Check Image systems in branches. • Volunteered to assist with Core System Migration project by performing data validation.