Taylor Hickox Email and Phone Number

Worked late-night/overnight shift with other freight associates to:- Safely and efficiently unload merchandise from delivery trucks and distribute it to correct departments/aisles on sales floor- Stock, organize, and consolidate merchandise on shelves/in various displays on sales floor- Manage/organize overstock merchandise- Ensure that store is "Grand-Opening Ready" by the end of every shift (clean & free of debris, carts, etc.)

Assisted customers at check-out with purchases, returns, exchanges, paid holds of larger items, and paid hold pick-ups, as well as on sales floor with questions. Answered phones and directed customer inquiries to appropriate associates/managers as needed. Repeatedly promoted TJX company rewards credit card to customers and secured three (3) credit card applications. Assisted other associates with merchandising, returning items to sales floor, and ensuring that store was clean, organized, and filled in. Helped train new cashiers as needed.

• Substitute teacher & teaching assistant roles/contracts in different schools/grades (mostly elementary schools; most time was spent in Kindergarten); taught a wide range of subjects- Worked both collaboratively (with different teacher/grade level teams and resource staff) as well as independently to follow state educational objectives and Individualized Education Plans (IEPs) to ensure every student's safety and success, communicate with parents/guardians, fulfill general school needs and perform various clerical tasks, assist teachers with special projects, prepare class materials and activities, etc.•Community outreach position with Equity and Accelerated Student Achievement department at county Board of Education- Worked with AACPS parents/families and various school employees to help families obtain reliable, often no-cost internet service during Covid-19 to help facilitate their children’s online learning at home~ Informed parents/guardians about local internet service providers and low-cost/affordable service plans; also distributed free-of-charge, county-provided Wi-Fi hotspot devices to qualifying families~ Great opportunity to strengthen verbal & written communication skills in both English & Spanish through repeated phone, email, & in-person interactions, as well as gain helpful experience in customer service with diverse populations, online research, and information gathering/record-keeping/data entry (by continuously updating Microsoft Excel spreadsheets)

Assisted customers by answering questions on the sales floor and over the phone to improve their shopping experience. Helped to ensure that the store was clean & clutter-free, sized correctly & filled in, and that checkout was fast & friendly via two mobile checkout stations.

Instructed young swimmers ages 4 to 11 on proper swimming techniques and rules for all four strokes, turns & flip turns, and dives each summer

Operated a summer camp and two winter camps for 4 to 6 girls ages 5 to 9. Camps included snacks/lunch, crafts, games, and other activities. Gained valuable experience from these camps, including managing a group of kids, planning and organizing activities, adhering to a set schedule, and budgeting for snack and craft supplies.

o Instructed swimmers on safety and proper swimming techniques, helped run meets, and planned/coordinated spirit and team-building events for 150+ swimmers o Completed CPR, AED, & First Aid course/certification

Taught English to a young Spanish-speaking girl once a week while studying abroad in Valencia.