* Provided communications support to over 100 full-time staff in order ensure effective, audience-focused communications, including print media, email communications, website content, and social media content that adhere to department, university, and AP style guides and standards. * Supervised a three-person team responsible for the production of print media, digital graphics, video production, and website development for the office of information technology (OIT). * Improved online… Show more * Provided communications support to over 100 full-time staff in order ensure effective, audience-focused communications, including print media, email communications, website content, and social media content that adhere to department, university, and AP style guides and standards. * Supervised a three-person team responsible for the production of print media, digital graphics, video production, and website development for the office of information technology (OIT). * Improved online customer support, decreased social media response time, and streamlined internal communications through the implementation of Slack, a messaging application with the ability to integrate with services such as Twitter, IFTTT, Asana, and more. * Developed the Smart Computing computer security awareness campaign, including establishing campaign objectives, determining methodologies, overseeing the development of branding and logo design, creating a user-focused educational website, writing content for social media, developing presentations, and conducting educational outreach to faculty, staff, and students.* Worked closely with project managers and subject matter experts to address project communications needs and ensure communications were completed and distributed to audiences on time and in accordance with deadlines. Show less

Empowered high school and college students to raise awareness of littering and illegal dumping issues in southern Nevada while developing professional job skills through a youth-ambassador social media team. * Developed and implemented a combined social media marketing strategy serving the missions of the four partners of the Southern Nevada Agency Partnership under the Don’t Trash Nevada initiative. * Mentored student social media squad participants and created instructional… Show more Empowered high school and college students to raise awareness of littering and illegal dumping issues in southern Nevada while developing professional job skills through a youth-ambassador social media team. * Developed and implemented a combined social media marketing strategy serving the missions of the four partners of the Southern Nevada Agency Partnership under the Don’t Trash Nevada initiative. * Mentored student social media squad participants and created instructional materials on writing for the web and social media marketing, analytical reporting, and community management. * Developed social media KPIs and benchmarks and provided quarterly reports to the program stakeholders on the success of the social media campaign and social media squad program.* Created documentation and processes to ensure the quality and appropriateness of content, including developing an editorial style guide, content calendar, platform-specific tutorials, and other how-to guides. * Curated a weekly newsletter to increase participants' knowledge of social media marketing principles.* Used technologies such as Google Hangouts, Dropbox, and Google Drive to communicate and collaborate with participants remotely. * Increased traffic to the Don’t Trash Nevada website using audience-focused content strategies and search engine optimization techniques. * Provided site maintenance, including setting up and troubleshooting the WordPress platform and plugins, as needed. * Strengthened community relationships through the Keep Las Vegas Beautiful committee, responding to volunteer inquiries, creating and delivering presentations, designing marketing materials using Adobe Creative Suite, and attending community outreach events. Show less

Represented the four federal agencies (National Park Service, Bureau of Land Management, US Fish and Wildlife Service, and US Forest Service) of the Southern Nevada Agency Partnership by coordinating and delivering curriculum-based educational programs for K-12 grade students and interpretive programs to the public. Responsibilities also included operating, troubleshooting, and keeping service records for a 36' foot RV converted into an interactive mobile exhibit used to share… Show more Represented the four federal agencies (National Park Service, Bureau of Land Management, US Fish and Wildlife Service, and US Forest Service) of the Southern Nevada Agency Partnership by coordinating and delivering curriculum-based educational programs for K-12 grade students and interpretive programs to the public. Responsibilities also included operating, troubleshooting, and keeping service records for a 36' foot RV converted into an interactive mobile exhibit used to share recreational opportunities with the public, in addition to representing the partnership agencies at public outreach events and assisting with visitor services duties.Specific responsibilities included: * Coordinated staffing and program development needs between four federal agencies located throughout the Vegas valley. * Presented curriculum-based field trips and school assemblies for school students within southern Nevada, including low-income schools with a high percentage of English Language Learners.* Presented formal and informal interpretation programs including hikes, short talks, campgroundprograms, library programs, and "roving" interactions to a diverse range of tourists and visitors.* Provided information regarding the four federal land agencies, area resources, and recreational opportunities at community and special events.* Provided a high level of customer service to visitors and answered telephone, in-person, and written inquiries on behalf of the Lake Mead National Recreation Area visitor center. * Preformed opening and closing procedures and operated a cash register, including balancing the drawer and maintaining accountability logs.* Responsible for safely driving, setting up, troubleshooting, and staffing the Explore! Mobile Exhibit, a 36-foot recreational vehicle with interactive information exhibits.* Kept detailed maintenance and financial logs for the mobile exhibit and government-owned vehicles. Show less

* Improved customer service and information accuracy by developing user-friendly reference materials for visitor center information desk volunteers.* Provided excellent customer service to park visitors in person, by phone, and in writing. * Responsible for daily operations, including opening and closing procedures, cash register operations, and cash drawer accountability.

Represented Lake Mead National Recreation Area as boating and water safety outreach team lead, providing boating and water safety messages to park visitors and assisting with controlling traffic on high-use launch ramp areas. Team lead position included overseeing, training, scheduling, and ensuring the health and safety of a seven-person team. Administrative duties included writing quarterly reports, ensuring accuracy of employee time sheets, and sending all paperwork in to head office… Show more Represented Lake Mead National Recreation Area as boating and water safety outreach team lead, providing boating and water safety messages to park visitors and assisting with controlling traffic on high-use launch ramp areas. Team lead position included overseeing, training, scheduling, and ensuring the health and safety of a seven-person team. Administrative duties included writing quarterly reports, ensuring accuracy of employee time sheets, and sending all paperwork in to head office located in Reno, NV. Leads also assisted with formal programs and informal interpretive roving, connecting visitors to the National Recreation Area and providing information regarding park rules and regulation. Show less

Increased participation in statewide boating education courses through social media marketing and coordination with community organizations to organize and staff public outreach events. Utilized Adobe Design Suite and Microsoft Office products to develop presentations, reports, and promotional print materials, including brochures, banners, and giveaway items.

Increased environmental stewardship by engaging grade 4 - 12 students in facilitator-lead, curriculum based scientific activities aboard Forever Earth, a 75-foot converted houseboat. Highly independent position required organizing meetings with teachers to perform classroom visits and scheduling field trips, coordinating logistics with co-facilitators, conducting programs, and maintaining administrative documentation, with little to no managerial supervision. Additionally, lead… Show more Increased environmental stewardship by engaging grade 4 - 12 students in facilitator-lead, curriculum based scientific activities aboard Forever Earth, a 75-foot converted houseboat. Highly independent position required organizing meetings with teachers to perform classroom visits and scheduling field trips, coordinating logistics with co-facilitators, conducting programs, and maintaining administrative documentation, with little to no managerial supervision. Additionally, lead facilitator responsibilities included emergency decision making, ensuring the safety of the crew and students at all times, conducting with program evaluations and assessments, and communicating material needs to program coordinator. Show less

Provided award-winning technical support and customer service for Apple, Inc., as iOS customer support advisor. Home-based position required maintaining a professional home office environment, including maintaining and troubleshooting computer, network, software, and telephone line issues. Position required detailing technical issues to non-technical customers and communicating company policies and support options to customers in a logical, relatable, and sensitive way.