Thomas Lindquist Email & Phone Number

Naperville, Illinois, Us

Transitioned into a freshly established position within the organization. Engaged closely with Senior Leaders to delineate the role's scope and duties, simultaneously devising and executing operational protocols. Assumed responsibility for onboarding new team members, augmenting departmental manpower to meet both immediate and future requirements, and effectively aligning organizational growth. Aims to foster an ethos centered on perpetual enhancement, evolution, and customer-centricity. ▪ Nurtures robust relationships with both customers internal stakeholders, leveraging these connections to facilitate the smooth introduction and promotion of the company’s suite of IT products and solutions.▪ Collaborates closely with stakeholders to identify and understand customer pain points and requirements, customizing IT solutions to address these needs comprehensively and effectively.▪ Strategically aligns IT solutions with the specific needs of clients, effectively communicating the value proposition and ensuring seamless integration with the overarching goals and objectives of the business.▪ Utilizes insights gathered form customer interactions and market trends to contribute to the continuous refinement and enhancement of the company’s IT offerings, ensuring they remain competitive and aligned with evolving customer needs and preferences.

St. Paul, Mn, Us

Stepped into a brand-new role within the company. Collaborated with Senior Leaders in defining the role and its responsibilities while creating and implementing processes and procedures. Tasked with training new staff, expanding the department’s headcount to fulfill short- and long-term needs, and appropriately scale the organization. Seeks to promote a culture based on continuous improvement, transformation, and customer-oriented service. Reports on KPIs and adoption metrics. • Recipient of a promotion in January 2021 and transitioned from Deployment Manager to Customer Success Manager; manages 30 clients in a simultaneous manner.• Participated in strategy that crystallized the AFI onboarding process and opportunities to improve the overall customer experience; played a key role in keeping the team on track, removed informational silos, and delivered best-in-class support and service. • Helped and supported the onboarding of two new associates to the DSCT team in 2022; acted as a coach and mentor while facilitating training, offering feedback, and sharing legacy knowledge to help new employees become productive team members and contributors. • Onboarded 60% of all company customers individually during 2022. • Aligns IT solutions, communicates benefits, and ensures synchronization between the customer’s needs and the business’s overall goals and objectives. • Builds relationships with customers and Corporate Account Managers; results enable the successful piloting and selling of the company’s IT products and solutions. • Troubleshoots both customer and backend issues and devises appropriate solutions; connects the right team players, promotes collaboration, and mitigates issues.

Bloomington, Mn, Us

Promoted to hold responsibility for creating, maintaining, and building new and current business relationships while driving endeavors to grow the business, expand market share, and promote new product and service offerings. Managed an existing client project portfolio, new and existing vendor relationships, and sought out upselling and cross-selling opportunities amongst the client base to build affinity and generate long-term loyalty. • Charged with the management of a $10M+ book of business with key accounts representing up to $5M in revenue; subsequently responsible for the ongoing support of a $40M customer. • Partnered with Senior Leaders to devise, introduce, and sustain standard operating procedures and processes; created requirements, validated corporate needs, and drove to realize continuous improvement. • Uncovered opportunities to reduce costs to the business and to clients while enhancing profitability associated with projects and boosting the company’s bottom line.

Bloomington, Mn, Us

Onboarded to the enterprise to build and sustain B2B strategic partnerships while leading new product development and planning, producing, launching, and ensuring on-time delivery in a Steel Manufacturing environment. Engaged in ongoing communication and status updates with customers and sub-contractors while documenting, organizing, and executing upon all work and processes associated with the company headquarters and implementing at remote facilities. • Managed a strategic project valued at $40M+ in annual revenue to the business. • Handled the company’s #1 customer relationship that represented 70% of the organization’s business; successfully delivered products on time and ensured the customer remained on track with suppliers when other vendors fell short in meeting production goals. • Formulated, oversaw, and negotiated multi-million-dollar contracts with sub-contractors. • Leveraged and introduced ERP systems to the enterprise through partnership with IT teams.

Melbourne, Florida, Us

Recruited to manage multiple tracks of network installations associated with global U.S. Marine Corps and Navy bases. Coordinated efforts aligned with multiple contracts, including external stakeholders and government officials in pursuit of common objectives. Delivered accurate and on-time status reports and presentations to Senior Managers and Military Officials. • Involved in 150+ projects simultaneously; obtained a Secret Clearance issued by the U.S. Government, which enabled collaboration and partnership with varied branches of the U.S. Military and U.S. Federal Government. • Oversaw a $55M contract and operated in a dual role as both Project Manager and Logistics Operations Manager; tracked, ordered, shipped, and managed $60M+ in assets. • Enforced and updated company policies and procedures and communicated best practices to internal and external stakeholders; results ensured all IT security processes met and exceeded government standards while also allowing the company to save millions of dollars in excess inventory and labor costs.

Effective and impactful manager focusing on revenue and staff retention.• Successfully managed staff on average of 45 employees and managers at any given time.• Maintained continuous profitability month to month which resulted in an average of $1 Million in revenue annually.• Multi-Site management which included training of other General Managers.• Human Resources, compliance, and execution of all operational standards.

Master Of Business Administration (Mba)

Graduate Certificate In Accounting

Bachelor Of Arts (B.A.), Organizational Management And Communications