Theresa Listner Email & Phone Number

Women’s Health, Migraine, RA, Diabetes, PXE

Hatboro, Pennsylvania, United States

Vaccines and Medical Trials

Huntingdon Valley, Pennsylvania

White Haven, Pa

Manage front desk. Train new agents. Work all shifts. Run night audit. Resolve guest related issues. Familiar with Opera and Fosse Programs

Manage IVR system for Clinical Research Projects.

PRIMARY RESPONSIBILITIES •Establishing clear and measurable project operating guidelines •Defining timelines, milestones and limitations for project staff •Establishing project reporting schedules Sponsor representative •Communicating timely, appropriate project information to project teams, sites and company/sponsor representative(s) •Identifys critical project success factors for tracking, analysis and reporting •Determining needed resources for project completion and communicating needs to appropriate departments •Collaborating with department leaders for appropriate training of individuals within the project toward excellence in successful and timely completion of project •Developing budget and expense review strategy •Reviewing regularly the task/time budget and expenses with team •Training and maintaining project team knowledge •Communicating all protocol clarifications/revisions to project team •Coordinating site management of data collection with internal and external teams •Possessing a thorough understanding of the project contract and totals needed for monthly revenue reporting •Leading by example with professional and collaborative conduct •Developing and delivering team project training •Establishing team performance expectations and guidelines •Providing input to departmental managers of respective team members’ performance level Analyzing team performance •Collaborating with the departmental managers for team coaching/mentoring •Managing the Project Assistants’ assignments, delegating appropriate and challenging assignments to encourage growth, development and independence. •Attending professional meeting(s) as Company representative •Delivering polished Investigator Meeting presentation projecting solid comprehension of project/protocol and company services •Establishing and enforcing departmental standards •Reviewing and updating company SOPs related to Project Management Services

Investigator Meeting presentations, Trial Master File update, CTMS updating, Site enrollment education, site selection

Oversight 26 employees, 2 satellite sites, patient enrollment, Psychometrician training, budget/contract review

Psychology

Pharmaceutical

Certificate, Phelbotomy Preceptor

Certificate, Medical Assistant