Teresa Jay Email & Phone Number

St. Louis, Mo

Key contributor in establishing Charter’s B2B business objectives and policies, standardizing products and operational processes, enhancing tools and applications, and driving performance improvements. Skilled in cross-functional, interdepartmental leadership. Known for creating high-performance teams. Versatile and highly analytical. • Direct continuous optimization of multi-channel support model including pre- and post-sale support for Direct, Vertical, Channel Partner, National Accounts and Client Services while consistently delivering YOY improvements in quality and productivity.• Lead sales effectiveness programs including Salesforce.com enhancements, CPQ (pricing and quoting tool), electronic signature, RFP application, etc. • Oversee operationalization of new initiatives such as new product introductions, interdepartmental process changes, pricing changes, promotional offers, etc.• Guide Price Desk, RFP team and E-Rate/HCF program support. Foster partnership with sales teams while increasing department productivity.

Greater St. Louis Area

Senior Director, Telesales – 2007-2010• Increased inbound monthly recurring revenue 17% YOY. Increased sales rep productivity 46%.• Developed, launched and managed third-party outbound telesales. Tested campaigns. Delivered competitive cost per sale.• Established customer relationship management function. Led lifecycle contact plan to ensure satisfaction. Developed strategies based on customer feedback.Senior Director, Operations Support – 2002-2007Early recruit to newly formed business unit.• Standardized products and pricing. Modified tools and applications including Salesforce.com and billing systems to manage pre- and post-sale activities.• Guided customer care strategy, including consolidation of call center operations and creation of commercial NOC.• Led launch and rollout of commercial telephone product to sales channels.• Identified and led marketing initiatives to develop the brand, build awareness, generate leads and promote products and services. Managed creative and PR agencies.

St. Louis, Mo

Start-up company formed by dbX Corporation to develop a satellite-based communications network for narrowband communications worldwide. Contributed to the full range of activities involved in a business start-up.Vice President, Marketing and Business Development• Member of team that secured worldwide VHF/UHF license and raised equity for satellite-based communications network. • Prepared and delivered investor presentations. Point person for investor due diligence. • Led the business development process, including identification and evaluation of target markets, strategic customers, value-added resellers and international service partners. Represented the company in U.S. and international partner negotiations.• Designed and managed quantitative and qualitative market research. Analyzed competitors’ services, pricing, distribution and partnerships.

St. Louis, Mo

Telecommunications development and management company engaged in venture capital investments and direct development of new entities in the U.S. and Latin America. • Assessed new technologies and new business opportunities in the telecommunications industry, including paging, cellular, SMR, PCS, wireless cable, wireless data and narrowband and broadband satellite networks.• Evaluated US and Latin American companies for potential investment. Conducted market research. Created business plans and regulatory license applications.

St. Louis, Mo

Responsible for generating all revenue utilizing multiple channels of distribution. Directed all sales, marketing and customer relations activities. • Conceived and directed implementation of strategies for multiple channels of distribution – direct sales, retail, telemarketing and third-party agents. Identified channel strengths and weaknesses and refined programs to increase marketing contribution. Integrated all elements of the marketing mix: product, pricing, distribution and promotion.• Applied customer segmentation techniques to retention management. Revised retention programs, which improved the impact of each customer contact.

Mba, Marketing And Operations

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