Terry Kurtz Email and Phone Number
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IT MANAGER / TEAM LEADERI am a solutions-oriented, hands-on IT Manager with more than 30 years of partnering with leadership, teams, business units, and clients to define needs and implement solutions that reduce costs, improve efficiency, and mitigate risks.My background includes successful experience making sound, cost-effective, and proactive recommendations for hardware purchases, system configurations, and equipment updates.I am particularly strong in developing, engaging, energizing, motivating, and empowering teams to achieve performance objectives and deliver world-class service and support.Equally strong in leveraging my technical and networking skills combined with my strong business acumen to assess current and future technology needs and deploy solutions that improve organizational capabilities and ensure secure, robust infrastructures.As a Senior Network Analyst at FISERV, I implemented a system that synchronized data between users, providing users with instant access to documents created or uploaded at other FISERV locations.In that same role, I improved response time to and resolution of business issues by designing an internal IT intranet site and multiple HTML support request submission forms.MY CORE SKILLS INCLUDE:* Technology Strategy & Business Alignment* Infrastructure Build Out & Management* Security / Vulnerability Management* Disaster Recovery Planning* Policies, Processes, Procedures & Standards Design* Technology Evaluation, Implementation & Support* Team Staffing, Training, Mentoring & Leadership* Issue Identification, Resolution & Reporting* Client, Vendor & Employee Relationship Management
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Support Solutions ManagerTechnology Innovation PartnersLas Vegas, Nv, Us -
Engineering ManagerTsi - Your Technology Partner Jun 2024 - PresentUnited StatesEngineering and Project Manager -
Remote Support EngineerEsudo Technology Solutions May 2024 - Jun 2024United StatesRemote support engineer for eSudo Technology Solutions. -
Service ManagerLink Technologies Oct 2023 - May 2024Las Vegas, Nevada, United StatesServices Manager for the MSP department. -
Senior TechnicianMytechpro Apr 2017 - Oct 2023Las Vegas, NevadaHired as lead technician for a managed services company to improve processes, foster client relations, mentor junior technicians, and increase profitability.Acted as primary support to business owner, responsible to manage daily operations, provide leadership and supervision to junior technicians, recommend, build and deploy client networks, submit proposals to clients, pre-sales meetings with prospective clients, manage client expectations while delivering solid managed service solutions, resolve support delivery issues to satisfaction of client and company, improve processes and procedures for the support of over 800 devices. Managed day-to-day business operations on regular basis. Handled daily operations of business on consistent basis allowing business owner opportunity to work on business growth. Completed unfinished client projects previously at a standstill. Accepted responsibility for client network upgrades previously unfinished. Completed tasks of moving all server roles from old domain controllers, migrating shares and data, and setting up shared software allowing for the removal of old hardware and improving systems uptime for clients. Provided leadership and mentoring to junior technicians. Acted as internal support to junior technicians to assist with technical support escalation, provide mentoring on client relations, and resolve customer service issues. Increase profitability. Helped set hardware pricing to improve profitability while providing quality and value to clients. Reviewed current client contracts and networks to ensure proper billing. Handled oversight of all quoting opportunities to ensure proper pricing and profitability. Analyzed, designed, configured, and deployed new networks. Worked with existing and potential new clients to analyze current and future needs, recommend entire systems and system upgrades, procured necessary hardware, configured new networks to include virtual servers and backup systems, deployed systems. -
Partner / Business Manager / Network TechnicianM/T Box Computers, Inc. Sep 2002 - Mar 2017South Bend, Indiana AreaCo-founded and built company into one of the area’s most respected Managed Services Providers to small- and mid-sized businesses with specialization in network design, installation, and onsite/remote management. * Enabled company to achieve Service Level Agreements (SLAs) through design and establishment of an effective service delivery model.* Held critical role in building the infrastructure, systems, and processes to manage outsourced IT environments for 30+ clients in the financial services, insurance, legal, automotive, and manufacturing industries. * Optimized clients’ business continuity, security, productivity, and profitability performance through solution analysis, design, and implementation.* Modernized software, desktops, and servers for a 30-user animal hospital that improved productivity by migrating to a paperless environment.
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Senior Network TechnicianFiserv Lending Solutions Jun 2001 - Jun 2004South Bend, Indiana AreaRecruited as a core member of team to administer and optimize the uptime of server and desktop computing infrastructure leveraged by 300 users in the company’s South Bend location.* Migrated servers from Windows NT to Windows 2000 and network from Token Ring to Ethernet in the first year of hire.* Built a Virtual Private Network (VPN) that enabled remote users to securely access data. * Contributed to deploying the company’s first virtual environment. * Developed and implemented a Disaster Recovery Plan for multiple locations. Early Career:Owner/Technician of Kurtz Computer Solutions, an A+ Authorized Service CenterSenior Systems Administrator for Bank OneTechnical Support Specialist/Network Administrator for Memorial HealthSquad Leader/E-4 (promotable) for the United States Army (Honorable Discharge)
Terry Kurtz Skills
Terry Kurtz Education Details
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Computer And Information Sciences And Support Services -
James Whitcomb Riley High SchoolEnglish, Auto Shop
Frequently Asked Questions about Terry Kurtz
What company does Terry Kurtz work for?
Terry Kurtz works for Technology Innovation Partners
What is Terry Kurtz's role at the current company?
Terry Kurtz's current role is Support Solutions Manager.
What is Terry Kurtz's email address?
Terry Kurtz's email address is te****@****rtz.com
What is Terry Kurtz's direct phone number?
Terry Kurtz's direct phone number is +157434*****
What schools did Terry Kurtz attend?
Terry Kurtz attended Ivy Tech Community College, James Whitcomb Riley High School.
What are some of Terry Kurtz's interests?
Terry Kurtz has interest in Politics, Science And Technology.
What skills is Terry Kurtz known for?
Terry Kurtz has skills like Network Administration, Troubleshooting, Networking, Computer Repair, Customer Service, Software Installation, Microsoft Office, Computer Hardware, Windows Server, Vpn, Network Security, Dhcp.
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Terry Kurtz
Assistant Vice President For Alumni Relations & Annual Giving At Oberlin CollegeGreater Cleveland
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