Tony Liaw Email & Phone Number

Malaysia

Liaising and communicate closely with customer, project team members, delivery partners, vendors, and cross-functional teams and organization. Work closely with customers, technical and business teams to determine the project requirements. Manages multiple projects concurrently for all project deliverable. Prepare project plans, schedule and resources. Execute and monitor project plans and provide status reports to customers and management. Perform project closure activities upon completion by providing report/evaluation and recommended solutions to enhance the efficiency for future project. Evaluate and resolve of any discrepancies and problems arising during project. Act as the single point of contact for the internal teams, customer and the management team. Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered. Co-ordinate Go-Live readiness assessment and manage cut-over activities. Assist in identifying improvement areas in organization’s project management processes.Assist in Change Administrator with the process updates for Change Management Board.

Petaling Jaya, Selangor, Malaysia

• Responsible in conducting business process analysis, needs assessments and preliminary cost/benefit analysis in an effort to align information technology solutions with business initiatives. The primary focus is to analyze the business needs and help identify business problems and propose relevant and innovative solutions.• Translating the business and user requirements into structured specifications of functionality.• Act as the key interface between business and development teams in defining and influencing business requirements and support the development of appropriate system solutions in terms of articulating business requirements.• Analyze business processes and technical specifications for new systems and applications.• Produce other technical documentation such as design specifications, case studies and test scripts.

Kuala Lumpur, Malaysia

• Understanding the business process management and business requirements of the business users and translating them into specific software requirements.• Analysis of the business requirements in a project, along with a proper documentation of the project.• Analyzing documents by draw out requirements and developing business process using work-flow diagram.• To understand the complete scenario of the business functions in order to deliver a test plan documents that will be used to verify the system meets its design specifications and requirements.• Perform testing on the differences phases of the software testing life cycle.• Simulate cases in UAT (User Acceptance Testing) environment to measure the quality of the application and to ensure products will meet user expectations.• Conduct system training once the system is ready to roll out.• Support on ORT (Operational Readiness Test) to ensure application is configured and functioning correctly in production environment before end users start using the application.

Kuala Lumpur, Malaysia

• Manage the test calendar (Example: number of cycles to run, on what dates, schedule of the cycles etc.)• Review user test plans and scripts relative to requirements.• Support the entire UAT (User Acceptance Testing) deployment either in mainframes, windows or UNIX based platforms according the deployment steps provided by vendor during earlier stage.• Documented all the code migration process and constantly updated as a reference for training guides.• Manage the UAT system ID, ensure the UAT environment is quarantined for code migration purposes only.• Configure and setup the change management tool such as (i) Aldon and (ii) Life Cycle Manager for credit card backend system.• Ensure the PIR (Post Implementation Review) is conducted for each of the project to determine whether the project was successful and identify the lessons learned.• Required to support regional core banking projects to assist the QA to follow the standard procedures which applied in Malaysia.• Review the change management process quarterly in order to comply with the compliance rules and regulations.

Kuala Lumpur, Malaysia

• Provide technical phone support to D-link’s customer and also handling incoming program inquiries from D-Link’s customers.• Provide information about the programs supported to enable customers to access the programs.• Identify customer requirements and ensure customers are answered throughout the conversation.• Manage customer escalations by recording and update customers’ cases into systems for proper tracking.• Performs all the procedures accurately including the call flows, work processes, data entry requirements, technical knowledge, customer’s feedback.• Follow-up calls with customers for the cases which still required for help.• Demonstrates a strong customer service orientation on the product knowledge to ensure customers are satisfied.

Sarawak, Malaysia

• Performing Seismic data loading.• Perform data archival and retrieval.• Monitoring disk space for Seismic Data.• Project creation for seismic data management.• Management of Seismic data types throughout the entire seismic data.

Bachelor Degree (Hons) Business Information System, Information Technology

Higher Diploma In System Analysis And Design, Information Technology

Diploma In Business Computing & Multimedia And The Internet, Information Technology