Tammy Miller Email & Phone Number

United States

Milwaukee

Milwaukee, WI

• Maintained client relationships through the acquisition to ensure a smooth transition for both the company and clients.
• Post acquisition learned the new ERP/CRM system and helped integrate the old systems into the new system. Assisted team members with learning the new system as needed.
• Point of contact for assigned sales team and client base for active and pending projects.
• Quoted and processed new projects received via email, Zendesk, phone or through the online customer dashboard.
• Served as backup to all team members when they were out of the office.

• Responsible for mentoring and training other customer service employees.
• Leads the daily production meeting that includes the customer service team and key individuals from each area of production.
• Addresses any issues that arise in the department and works with the team to figure out an effective solution.
• Makes and enforces policy and procedural changes within the department.
• Trains new customer service and sales team members.

• Acts as the liaison between the New Media department and the sales team and clients.
• Reviews content authored by the New Media developers to ensure quality prior to sending to the client for final approval.

• Processes numerous manufacturing and New Media projects into the company’s ERP system daily.
• Manages projects through all stages of the process to ensure on time delivery to the client.
• Interacts daily with GLMT sales force and clients regarding active and pending projects either in person, on the phone or through email.
• Uses and maintains assigned client information in the company ERP and CRM systems.
• Assists the sales team when necessary, by quoting projects within certain guidelines.

• Developed Sales skills through client recruitment in store and over the phone.
• Acquired new clients and developed established client base relations through consultations.

· Developed quality customer service relations by waiting on customers both in person and over the phone.· Was responsible for recruitment and training of all newly hired employees.

• Performed general office duties, such as filing, database entry, copy typing, and answering phones.
• Continually maintained all filing, databases, cash box deposits and account charge backs.
• Assisted clients and photographers with organizing film and digital images for archival purposes.