Thomas Oates Email & Phone Number

Atlanta, Georgia, Us

Leads Alpha Delta Pi's technology efforts.

Atlanta, Georgia, Us

Responsible for management of IT resources consisting of Microsoft Windows-based network utilizing primarily Windows Server, Exchange, Hyper-V, SharePoint, and SQL Server. Responsible for assisting Professional Services and Support staff with advanced technical issues.• Upgraded PCs and laptops to Windows 7 and Office 2010.• Researched, managed, and performed upgrade of Dynamics CRM 4.0 system to Dynamics CRM 2011 with no unscheduled downtime. Resulted in saving approximately $10,000 in consultant fees.• Developed and implemented custom web-based customer support portal utilizing .NET with Microsoft Dynamics CRM as backend data store. Saved $4000 annual maintenance fee on existing portal software.• Developed and maintained approximately 40 SQL reports that integrated data from multiple systems.• Developed data sync application to maintain support case status based on bug tracking software status.• Completed migration from Windows 2003 and VMWare to Windows 2008 and Hyper-V.• Researched and implemented Remote Support and Web Conferencing system (TurboMeeting) used by sales, support, and installation staff.

Us

Responsible for management of IT resources consisting of Microsoft Windows-based network utilizing primarily Windows Server, Exchange, Virtual Server, SharePoint, Visual SourceSafe, and SQL Server. Responsible for software configuration management and customer support of company’s product suite. • Completed full network audit and overhaul including stabilization of network. • Developed and implemented internal and customer support portal using Microsoft Sharepoint 2003/2007.• Performed complex Visual Studio .NET software builds and deployments to multiple retail customers. Products included web-based, Windows, and Mobile Pocket PC applications. • Developed scripts used to deliver software to customers resulting in easier installation and configuration.• Developed web-based .NET tool used for sales demonstration data changes resulting in cut of demonstration setup time by 75%.

Responsible for delivering network and systems services to small business clients. Perform system upgrades and new implementations primarily using Microsoft and Intel based technologies. • Completed full network audit and strategic plan for medical services company. Provided detailed report and recommendations for upgrades and changes designed to increase stability and maximize ROI.• Performed complete network overhaul for manufacturing company.• Provided network and system support for small distribution company. Assisted onsite IT staff with server upgrades, support, and firewall configuration and maintenance.• Developed new corporate website for small distribution company utilizing ASP and Macromedia Flash.

Responsible for operational and management functions within the Network and Telecommunications areas including management of staff, computer network, network security, application deployment, and critical phone systems. • Hands-on management and development of infrastructure consisting of 100+ Windows 2000/2003 servers, Exchange 2000/2003, SQL 2000, 9 site WAN, IIS, Cisco switches and firewalls, Citrix, Linux, Nortel phone switches, EMC SAN, PC DOCS, Interwoven, and videoconferencing systems.• Researched, created and successfully implemented remote access system providing “Anytime-Anywhere” access to firm’s systems and data. System resulted in savings of $72,000/year in recurring expenses.• Led deployment of VoIP links between offices resulting in savings of approximately $70,000 in yearly long distance costs. Project was completed on time and under budget. • Performed strategic planning and direction and played leadership role in Disaster Recovery planning. • Developed and implemented standard policies and procedures providing tight controls on change management, root cause analysis, and system baselines.• Management and coaching of Network Engineers, Telecom Analysts, and Applications Analysts. Led team to perform within strict requirements of customer satisfaction, planning and service level agreements.

Primary infrastructure resource for management and support of enterprise Siebel Customer Relationship Management (CRM) implementation at company’s premier client. • Ensured that the Seibel infrastructure systems met requirements for uptime and availability. System consisted of 10 HP/Compaq Proliant servers, Windows 2000, IIS, and Exchange.• Developed and deployed web-based support system utilizing Active Server Pages.

Responsible for operational and management functions within the Network and Desktop Support areas including management of staff, global computer network, network security, desktop computers, and $4 million budget.• Management and development of infrastructure consisting of 60+ Windows NT/2000 servers, Exchange 5.5, SQL 6.5, 12 site WAN, IIS, Cisco switches and firewalls, Citrix Winframe/Metaframe, Linux, Compaq and Dell personal computers, RightFax, and Tandberg Videoconferencing systems.• Stabilized environment after approximately 2 years of limited maintenance and upgrades.• Management and coaching of Network Engineers and Desktop Support Analysts.

Bachelor Of Science (B.S.), Computer Science

Education record