Junior System Administrator.Future Business Consulting| Gauteng Midrand | Nov/ 2022 to present.• Performed routine server check-ups to ensure system health and optimal performance.• Managed Windows updates and patches for user endpoints to maintain security and compliance standards.• Conducted regular backups of MS SQL databases to prevent data loss and ensure data integrity.• Monitored and managed compliant and non-compliant machines, ensuring all devices adhered to company policies and security protocols.Microsoft 365 Administrator.• Managed and administered Microsoft 365 services, including Exchange Online, SharePoint, and Teams, to ensure seamless communication and collaboration across the organization.• Configured and managed user accounts, licenses, and permissions in MS Entra ID, ensuring secure access and compliance with company policies.• Monitored and resolved issues related to email flow, security, and compliance within the Microsoft 365 environment.• Provided support and training to end-users on Microsoft 365 applications, enhancing productivity and adoption of new features. Power Platform Tasks.• Developed custom applications using Power Apps to streamline business processes and improve user workflows.• Created automated workflows with Power Automate to reduce manual tasks and increase efficiency across departments.

Working closely with other IT team members, attending project meetings, and providing support on various IT initiatives. • Assisting with troubleshooting and resolving technical issues related to software, hardware, and network connectivity for employees or customers.• Setting up new computers, installing software, and maintaining IT equipment like printers, scanners, and other peripherals.• Creating and updating technical documentation, including user manuals, setup guides, and issue logs.• Providing technical support to directors, including setting up presentations, ensuring their devices are functioning correctly, and addressing any specific IT needs they may have.• Offering hands-on support to users, helping them navigate software, resolve minor technical issues, and ensure they have the resources needed to perform their tasks efficiently