Tracy P. Email & Phone Number

Niagara Falls, New York, United States

Niagara Falls, New York, United States

Buffalo, New York, United States

Niagara County, New York, United States

Responsible for Competencies such as: Talent Development: Responsible to attract, retain and develop talent; assess behavioral strengths/opportunities as well as provide feedback to improve performance. Exhibit a belief in people by fostering an environment of trust, passion, and pride. Promote an environment of teamwork within store level team and District. Provide timely, straightforward, and specific feedback and coaching. Understand diverse individual needs and differences. Driving the Business to include: Demonstrate ability to see the larger business implications as it relates to corporate goals and division business objectives, proficient knowledge of industry trends through awareness of market demographics and competition. Inspire and guide talent to reach goals and objectives and pursue these tasks with energy, drive and perseverance. Customer Experience: Created a culture of advanced customer service behaviors through exemplary leadership to meet business objectives, brand presentation expectations, coaching, and training. Communication: Communicate with impact during one-on-one conversation, group presentations as well as in writing. Skilled in conflict-resolution through modeling straight-talk and active listening skills. Planning and Organizing: Discipline to prioritize work, ensure standard operating procedures effectively maintained, successfully completing assignments through time-management, anticipating obstacles to overcome them. Monitors my own progress as well as that of others. Change Agile: Leadership by example to foster and facilitate change within the company. Demonstrated support to gain buy-in to new initiatives, whether positive or negative. Kept team motivated and engaged during all changes from top and on down.

Buffalo-Niagara Falls Area

Lead team of up to 14 store manager's. Ensure SOP standards, training initiatives, profit and loss, recruiting, networking, managed urban and suburban locations, merchandising, performance action plans, business plans. Execution and facilitation of presentations, to peers, corporate superiors and subordinates. Extensive corporate training in leadership Utilize strong communication skills and coaching techniques to improve performance or coach out poor performance.

Buffalo-Niagara Falls Area

Responsible for the training of several programs including new hire orientation , customer service and selling , advanced customer service, sexual harassment, loss prevention and human resource management. Manage district training location in an exemplary manner to train and certify all new district associates to include customer service and leadership roles in a model store environment.

Master Of Social Work - Msw, Social Work, 4.0

Health And Human Services Interdisciplinary- Concentration: Community Mental Health, Human Services, Social Work, Addictions And Mental Health Counseling, Graduated

Business Administration, Health/Human Services/Chemical Dependency Counseling, Business Administration, Human Services, Chemical Dependency Counseling

Business Administration, AS Human Services Chemical Dependency Counseling Program completion May 2020 (eligible to sit for New York state.