Tracy Mahoney Email & Phone Number

Bend, OR, US

A year spent providing support to my family during a significant period of transition. Utilized this time for personal growth, learning, and career reflection. Over the course of the year, I educated myself on the unique needs of startup businesses and provided resource management and operations consulting services to both an established global company as.

Seattle, WA, US

- Developed, implemented, and managed streamlined Resource Management processes and procedures to address the needs of a fast-growing agency with a geographically-dispersed workforce. - Reported to the Chief Operating Officer and contributed to operational initiatives, process and protocol development, and leadership decisions in support of the management.

Seattle, WA, US

Portland, Oregon, US

- Owned resolution of escalated client issues, providing direct and compassionate communication with clients experiencing emotionally-charged stress and grief. - Directed the review and revision of hospital policies and procedures to continually improve the client experience. - Supported hospital executives and board of directors; provided operational.

Portland, Oregon, US

- Patient intake and client service/reception in a team setting for a high-volume 24-hour emergency veterinary hospital. - Adherence to precise protocols while providing calm, compassionate care for clients often in a state of emotional duress.- Part-time/evening position held concurrently with full-time employment.

Omaha, Nebraska, US

- Consulted with clients to understand business requirements; defining and documenting contract parameters (SOWs) including assumptions, dependencies, and risks for projects across several channels including online and print advertising. - Project management including budget oversight, phase management, client presentations and reviews to proactively.

Hillsboro, Oregon, US

Developed and supervised targeted software training to nationwide client network. Delivered additional revenue opportunities from within existing client base. Applied organizational development methods to develop strategic plans and performance measures for executive management team. Designed and implemented processes that improved communication between.

Managed all facets of this retail business located in the San Juan Islands. Successfully executed sale of the business and handoff to new owner.

Provided summary reporting of project management performance data to department and executive leadership. Reviewed and approved proposed project budgets and schedules, client services agreements, and invoices. Responsible for staffing plans and prioritization of project and agency objectives to resolve resource conflicts.

Determined resource availability for project scheduling, hiring and supervising contract personnel as needed. Monitored all jobs in production and directed quality assurance efforts. Responsible for accounts payable management and generation of client invoices. Directed all logistical details of office relocation.

Provided staff allocation and resource conflict resolution support to project and department managers in consideration of production schedules and priorities. Compiled forecasted revenue data for Finance. Monitored budgets and delivered gross margin reports upon project completion.