Manage and maintain the seating footprint for Home Lending in which Identify opportunities to strategically place teams contiguously, create pockets, and/or areas of mass vacancy. I develop and maintain a high-level customer service rapport with current and future business partners, and assist troubleshoot AppShere and telephony related issues.

Reviewed, compared, and analyzed multiple systems to validate trial payments, cost validations, capitalized interest, etc. for loan accuracy and/or updates. Processed loans according to investor's guidelines; and conduct quality control reviews on closing loans prior to mailing documents to customers.

Reviewed loans for Loss Mitigation opportunities and Foreclosure Alternatives. Reviewed and analyzed customer financial documents following JPMC underwriting guidelines; and managed workflow and prioritized loans according to department standards, and SLAs.

Managed 2000+ seats within the Jacksonville Market and coordinated all aspects of the move process which included but not limited to vendor communications, computer hardware, telephony, etc. Strategically organized moves and timelines to maximize savings and resources while identifying cost savings opportunities by repurposing, refurbishing, and reutilizing resources and equipment.

Provided administrative support for several Vice Presidents within the Morgage Banking Intake Department, and supported 100+ employees stateside and offshore. Created, posted, and opened Job Requisition; and screened prospected candidates. Created and maintained organizational charts and the department SharePoint Site.

Successfully lead Document Imaging process and implementation for the organization which decreased expenses $10,000+ annually. Created RFIs, RFPs, and internal scorecards in search for Document Imaging vendor. Analyzed business need with various departments, created test scripts, and coordinated implementation.

Established and maintained records retention periods based on state and federal regulations and guidelines. Coordinated and maintained vendor relationship for data destruction (i.e. Data Savers and Cintas). Coordinated periodic on-sight vendor inspections to ensure documents were destroyed accordingly and verified the organization is in compliance.

Assistant Records Manager - Maintained company records according to record retention guidelines. Automated Service Rep III – Processed automatic clearing house transactions, domestic and international wires, and payroll.Automated Service Rep II – Processed and return cash letters. Researched and resolved MICR error.Automated Service Rep I – Balanced ATM terminals and researched terminal outages. Processed all ATM research, return items, and Signal Point Correction (SPC) adjustments.Teller - Processed financial transactions such as deposits, withdrawals, transfers, money orders, for credit union members..