Thomas Lundsberg Email & Phone Number

Chicago, Il, Us

Schaumburg, Illinois, Us

Responsible for new student enrollment growth and returning previously enrolled students by identifying, developing, and deploying innovative contact strategies. Created outbound auto/manual outreach campaigns for a contact center of 250 online admissions advisors. Responsible for improving conversion metrics across various lead channels and within our Corporate Partner channel. Oversee marketing email campaigns and launch text message campaigns to drive student growth and engagement. Partner with Senior Academic Leadership within our Management and Computer Science schools to identify new opportunities to enhance enrollment and retention in their respective programs.• Lead a team of 20 Advisors with a focus on fostering a culture of success and continuous improvement. Responsible for hiring, training, and employee development as well as forecasting and resource management.• Act as liaison with our corporate partners group to ensure an efficient contact strategy and experience for our external clients (e.g. McDonalds, TMOBILE, UPS, Lockheed Martin, and CVS). • Surpassed expected student population goals for calendar year 2023 by 26%, resulting in increased revenue generation. Surpassed population goal by 23% in 2022, 19% in 2021 and 26% in 2020. • Improved outreach strategy to students in a withdrawn status leading to significant improvements to our Re-Entry student population.• Identified, presented, and implemented a new strategy to enhance lead conversion and retention using data derived from our website traffic. • Lead a project focused on redesigning our omni-channel contact strategy through SMS, Email, and automated dialing leading to significant improvements in enrollment growth and customer satisfaction.

Schaumburg, Illinois, Us

Oversee the daily operations of the live chat team, including scheduling, performance monitoring, and quality assurance. Collaborate with other departments (e.g., Marketing and Product Development) to ensure alignment in customer experience goals. Lead initiatives aimed at improving the efficiency and effectiveness of the live chat support channel.• Improved conversion rates and data collection by restructuring live chat process.• Amplified chat volume and revenue opportunities through integration of Facebook messaging into our platform.• Increased appointment-to-enrollment conversion YoY by 8% by identifying and pursuing opportunities that improve student communication initiatives.• Presented on the addition of a Live Chat link to our PPC Channel sites to the COO and CMO and was approved to move forward with the project leading to an increase of lead generation from our live chat team by 18%.

Schaumburg, Illinois, Us

* Focused on improving student retention and outcomes for a team of senior advisors.* Assisted Campus Director with team oversight, and provided reports and KPI's to senior leadership team.* Consistently overachieved higher quantitative expectations, attaining consistent year over year growth. * Increased leadership responsibilities with corporate partners, including additional traveling to corporate events.

Schaumburg, Illinois, Us

* Continue to overachieve expectations of a National Advisor by exceeding all quantitative and qualitative metrics.* Assist with training and development of new team members with the live chat platform, and 24/7 admissions process.* Compile accurate conversion and stats reports for the 24/7 admissions team.* Ensure highest level of service for corporate partners and military students.* Continue to develop and manage our strategic partnership with Bahamas Institute of Business and Technology.* Maintain high level of attention to detail with our developing McDonald's partnership, and support the team for continued positive student outcomes.* Work closely with the Financial Aid, Prior Learning, and Student Advising teams to develop processes designed to streamline our support for corporate partners such as BIBT.

Schaumburg, Illinois, Us

* Assist prospective students in obtaining information needed to make an informed decision regarding their future education. * Ensure admissions application is complete and in line with admissions guidelines.* Help newly enrolled and returning students become familiar with all aspects of the virtual campus and prepare them to start their academic career with CTU.* Drive new student interest using marketing tools such as Clearslide and developing new leads from current and previous students.* Work together with a group of Admissions Specialists to ensure team and University success. Including assisting students in maintaining strong communication with the Financial Aid Team and Prior Learning Team.* Facilitate Clearslide training for Specialty Admissions new hires.

Tempe, Az, Us

* Assist customers during third shift operation with a variety of hosting and website builder issues.* Up sell new products and services while maintaining a positive, customer focused attitude.* Assist with development of team members/* Troubleshoot multiple issues relating to various Go Daddy products.

New York, Ny, Us

* Provided dynamic solutions for past due credit card balances in excess of six months while adhering to FTC guidelines for debt collections.* Processed up to 400 accounts per day while providing quality responses to customers and suggesting solutions in a positive manner.* Communicated promptly any information to customers and dealt with enquiries while building positive relationships.

Waltham, Ma, Us

* Assist with store operation and handling of weekly/monthly paperwork.* Train new hires in customer service techniques and store operation.* Develop schedules and monthly goals for employees.

Bachelors Of Science Business Administration, Information Technology

Associates Degree, Business Administration