Thomas Lundsberg Email and Phone Number
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Senior Sales and Marketing Leader with extensive expertise in crafting innovative enrollment strategies and optimizing team performance over 12+ years. Skilled in lead generation, digital marketing, and technology integration, driving significant growth and enhancing engagement. Passionate about strategic leadership and building strong partnerships to foster continuous improvement and future success.Extremely proficient in driving productivity through strategic planning, quota setting, and tailored program integration to meet sales and marketing goals. Proven ability to develop and execute data-driven strategies, including forecasting, budgeting, and planning, that align with organizational objectives. Strong aptitude for building roadmaps that enhance service offerings and student experience, while driving retention and growth. Expertise in managing client portfolios, providing exceptional service, and optimizing enrollment strategies to elevate institutional brand and value proposition. Adept at leading cross-functional teams, implementing innovative solutions, and fostering a high-performance culture.
Skillup Online
View- Website:
- skillup.online
- Employees:
- 298
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Global Consumer Sales LeaderSkillup OnlineChicago, Il, Us
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Senior DirectorPerdoceo Education Corporation Jun 2019 - PresentSchaumburg, Illinois, UsResponsible for new student enrollment growth and returning previously enrolled students by identifying, developing, and deploying innovative contact strategies. Created outbound auto/manual outreach campaigns for a contact center of 250 online admissions advisors. Responsible for improving conversion metrics across various lead channels and within our Corporate Partner channel. Oversee marketing email campaigns and launch text message campaigns to drive student growth and engagement. Partner with Senior Academic Leadership within our Management and Computer Science schools to identify new opportunities to enhance enrollment and retention in their respective programs.• Lead a team of 20 Advisors with a focus on fostering a culture of success and continuous improvement. Responsible for hiring, training, and employee development as well as forecasting and resource management.• Act as liaison with our corporate partners group to ensure an efficient contact strategy and experience for our external clients (e.g. McDonalds, TMOBILE, UPS, Lockheed Martin, and CVS). • Surpassed expected student population goals for calendar year 2023 by 26%, resulting in increased revenue generation. Surpassed population goal by 23% in 2022, 19% in 2021 and 26% in 2020. • Improved outreach strategy to students in a withdrawn status leading to significant improvements to our Re-Entry student population.• Identified, presented, and implemented a new strategy to enhance lead conversion and retention using data derived from our website traffic. • Lead a project focused on redesigning our omni-channel contact strategy through SMS, Email, and automated dialing leading to significant improvements in enrollment growth and customer satisfaction. -
Manager Of Live ChatPerdoceo Education Corporation Sep 2017 - Jun 2019Schaumburg, Illinois, UsOversee the daily operations of the live chat team, including scheduling, performance monitoring, and quality assurance. Collaborate with other departments (e.g., Marketing and Product Development) to ensure alignment in customer experience goals. Lead initiatives aimed at improving the efficiency and effectiveness of the live chat support channel.• Improved conversion rates and data collection by restructuring live chat process.• Amplified chat volume and revenue opportunities through integration of Facebook messaging into our platform.• Increased appointment-to-enrollment conversion YoY by 8% by identifying and pursuing opportunities that improve student communication initiatives.• Presented on the addition of a Live Chat link to our PPC Channel sites to the COO and CMO and was approved to move forward with the project leading to an increase of lead generation from our live chat team by 18%.
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Senior Admissions ConsultantPerdoceo Education Corporation Apr 2017 - Sep 2017Schaumburg, Illinois, Us* Focused on improving student retention and outcomes for a team of senior advisors.* Assisted Campus Director with team oversight, and provided reports and KPI's to senior leadership team.* Consistently overachieved higher quantitative expectations, attaining consistent year over year growth. * Increased leadership responsibilities with corporate partners, including additional traveling to corporate events.
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Senior Admissions AdvisorPerdoceo Education Corporation Apr 2016 - Apr 2017Schaumburg, Illinois, Us* Continue to overachieve expectations of a National Advisor by exceeding all quantitative and qualitative metrics.* Assist with training and development of new team members with the live chat platform, and 24/7 admissions process.* Compile accurate conversion and stats reports for the 24/7 admissions team.* Ensure highest level of service for corporate partners and military students.* Continue to develop and manage our strategic partnership with Bahamas Institute of Business and Technology.* Maintain high level of attention to detail with our developing McDonald's partnership, and support the team for continued positive student outcomes.* Work closely with the Financial Aid, Prior Learning, and Student Advising teams to develop processes designed to streamline our support for corporate partners such as BIBT.
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National Admissions AdvisorPerdoceo Education Corporation Jul 2014 - Apr 2016Schaumburg, Illinois, Us* Assist prospective students in obtaining information needed to make an informed decision regarding their future education. * Ensure admissions application is complete and in line with admissions guidelines.* Help newly enrolled and returning students become familiar with all aspects of the virtual campus and prepare them to start their academic career with CTU.* Drive new student interest using marketing tools such as Clearslide and developing new leads from current and previous students.* Work together with a group of Admissions Specialists to ensure team and University success. Including assisting students in maintaining strong communication with the Financial Aid Team and Prior Learning Team.* Facilitate Clearslide training for Specialty Admissions new hires.
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Account ExecutiveGodaddy 2012 - 2013Tempe, Az, Us* Assist customers during third shift operation with a variety of hosting and website builder issues.* Up sell new products and services while maintaining a positive, customer focused attitude.* Assist with development of team members/* Troubleshoot multiple issues relating to various Go Daddy products. -
Account Manager / Team CaptainJpmorgan Chase Jan 2011 - Nov 2011New York, Ny, Us* Provided dynamic solutions for past due credit card balances in excess of six months while adhering to FTC guidelines for debt collections.* Processed up to 400 accounts per day while providing quality responses to customers and suggesting solutions in a positive manner.* Communicated promptly any information to customers and dealt with enquiries while building positive relationships. -
Customer Service SupervisorStride Rite Oct 2007 - Aug 2010Waltham, Ma, Us* Assist with store operation and handling of weekly/monthly paperwork.* Train new hires in customer service techniques and store operation.* Develop schedules and monthly goals for employees.
Thomas Lundsberg Skills
Thomas Lundsberg Education Details
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Colorado Technical UniversityInformation Technology -
Colorado Technical UniversityBusiness Administration
Frequently Asked Questions about Thomas Lundsberg
What company does Thomas Lundsberg work for?
Thomas Lundsberg works for Skillup Online
What is Thomas Lundsberg's role at the current company?
Thomas Lundsberg's current role is Global Consumer Sales Leader.
What is Thomas Lundsberg's email address?
Thomas Lundsberg's email address is th****@****ech.edu
What is Thomas Lundsberg's direct phone number?
Thomas Lundsberg's direct phone number is +160536*****
What schools did Thomas Lundsberg attend?
Thomas Lundsberg attended Colorado Technical University, Colorado Technical University.
What are some of Thomas Lundsberg's interests?
Thomas Lundsberg has interest in Management, Community Development And Outreach, Gaming, New Technologies, Overcoming Challenges.
What skills is Thomas Lundsberg known for?
Thomas Lundsberg has skills like Management, Customer Service, Leadership, Training, Social Media, Sales, Team Building, Higher Education, Coaching, Admissions, Team Leadership, Employee Training.
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