Thierry Luzinski Email & Phone Number

Denver, Co, Us

Minneapolis, Minnesota, Us

Accountable for portfolio delivery of quality solutions that meet on-time and on budget business objectives. Oversee deployment of strategic enterprise network projects with capital budgets in excess of $50,000,000/year. Support PMO teams to facilitate scope and process needs pertaining to software and hardware delivery within several operating companies over multi-year life cycles. Collaborate with stakeholders from Business Operations, Engineering, Network/Field Operations, Finance and NOC Support to define a scalable process that can be supported for future projects.• Responsible for helping obtain capital approval needs, building business cases and standing up overall project milestones.• Implemented planning and deployment strategy for a fully-meshed dark fiber network in the Denver metro area via a 20-year IRU agreement.• Apply Agile principals where possible to maximize resource efficiency and accelerate product delivery for Lifecycle Refresh and Cyber Security initiatives.• Provide guidance on aspects of forecasting and accruals variance with respect to approved capital budgets.• Supporting activity that will be part of the pre and post network grooming process for multiple fiber rings.• Collaborating with peers that are responsible for similar activity within the Minneapolis market to ensure overall project alignment.

Westminster, Colorado, Us

Provided oversight on strategic deals in excess of $10,000,000 for global commercial Sales teams in the AMER, LATAM, and EMEAR regions. Analyzed deal costs and overall profit margins for Fortune 50 companies such as Google, Apple, GM, Exxon, AT&T and Amazon, contributing to a line of business in excess of $800,000,000 in revenue. Partnered with humanitarian and global development initiatives for organizations such as Bill and Melinda Gates Foundation and World Bank to support Polio eradication projects, illegal fishing, and open data content for global natural disaster response needs. Collaborated with product owners, R&D, and CPQ development stakeholders to explore pricing needs for go to market life cycles ranging from concept validation with KPI metrics thru general availability to support in-house and third-party products. Worked closely with channel leaders to ensure applicable reseller discounts met business profitability targets across all product suites consisting of imagery, subscription and services portfolios. Amended product schedules and reviewed YOY performance of 160 plus global resellers to ensure applicable discounts were applied. Reviewed and amended integrator agreements with product managers and legal counsel to optimize revenue sharing and licensing terms.• Leveraged fully burdened cost data from Tableau reports to develop margin calculators that captured business EBITDA targets of >35%.• Collaborated with Supply Chain teams to confirm product deliveries would support quarterly revenue forecast targets.• • Met weekly as a key stakeholder in Lean Agile trains to discuss short / long term product and system initiatives with project owners to help identify requirements, dependencies, resources and training needs to support corporate goals.• Worked closely with SFDC developers to architect a promotion capability, reducing previous promotions process from several months to several weeks, a 75% yield in efficiency.

Broomfield, Colorado, Us

Led team of 12 complex project managers supporting post Sales implementations for 25 metros in a 10-state region contributing to a quarterly book of business averaging $1,500,000 in MRR. Maintained strategic partnerships for various vice presidents, regional managers and their respective Sales and operations leadership. Chaired periodic business travel to support monthly and quarterly planning sessions, as well as daily interaction with various markets. Participated in weekly leadership meetings to review revenue pipeline status, fallout risk, and any build projects in jeopardy of missing commit dates. Contributed to various process and project discussion panels to review NPS data and initiate changes within various business segments of service delivery to enhance the customer experience.• Exceeded 80% revenue target on regular basis by enabling team to partner directly with peers in market and optimize logistic and deployment strategies to overcome local build challenges common in the Bay Area.• Assigned stakeholders within project management and field operations teams to evaluate various process gaps affecting specific region and engaged IT support to deploy new workflows better supporting market demand with briefcase time improving by 20%.• Implemented process solutions within Salesforce for integrating L3 and TW Telecom ordering and design systems.• Introduced travel budget program for project managers deploying multi-city networks to meet stakeholders and host kickoff meetings.• Chaired team in consistently leading deployment and revenue metrics for domestic markets. • Led monthly one on one meetings with team to review performance goals, departmental KPI metrics, customer satisfaction surveys and coaching opportunities for career advancement.

Oversaw project deployments for 20 plus site installs consisting of on/off net build needs. Brokered as needed status calls to review associated scope, project milestone dependencies, manage potential risk factors and develop proactive contingency plans. Partnered with Sales and NOC organizations to ensure collaborative environment intact and functioning from all parties. Traveled to customer sites to host stakeholder kickoff meetings and future business opportunities. Reviewed all active deployments and respective scope of work with clients and demonstrated elite / platinum account benefits to address competitor differentiation.• Recognized for high metrics and problem-solving capabilities when challenges arose while managing install portfolio consisting of 35 to 50 projects at one time.• Served as mentor to peers within CPM organization to help develop project management skills along with reviewing product knowledge. • Created team-liaison role with product development teams and BETA / UAT testing of new process and products before production release.• Participated in strategic customer satisfaction panels to leverage NPS and KPI data for needed process changes within CPQ interface and product delivery workflow.• Collaborated with field operations leadership to develop implementations strategies for market specific best practices.• Assigned to elite account team within first six months due to performance and feedback from Sales and operations peers.

Herndon, Va, Us

Supported team of 10+ project coordinators with all aspects of service delivery process for a 6-state region. Provided implementation support and first level escalation needs for team members and their respective region. Performed monthly quality assurance reports on each team member, having direct impact on any performance reviews and applicable merit / salary increases. Supervised team revenue goals ranging from $175,000-$250,000+ on monthly basis by driving and monitoring daily operations activities and escalating potential revenue fallout.• Oversaw activations for single orders ranging in $10,000-$30,000 plus in MRR for clients such as eBay, Hilton Hotels, and WebEx.• Managed first-level escalations from regional leaders, directors or vice presidents with needs varying from restoring premier account outages to providing short-term service solutions.• Provided coaching and best practices training for new hire on-boarding program.• Participated in daily revenue calls to review forecasted activations, possible risk and potential gap recovery.• Promoted to team lead within first year due to performance and feedback from Sales and operations peers.

Herndon, Va, Us

Processed and analyzed all technical specifications, such as equipment configuration, IP allocation and LNP information provided by Sales Engineers to determine VoIP product deployment for end user.• Consistent top 10% performer of 35-member team for number of activations and customer satisfaction in Denver and Dallas HUB.• Worked with field operations and designers should delivery issues arise to provide alternative products or temporary solutions such as fractional circuits or forwarded services.

Herndon, Va, Us

Worked directly with Senior Project Managers and Regional Sales Managers coordinating the delivery of high revenue products for high profile / multi-location clients, often enabling the Denver Center to meet outlined revenue goals.• Monitored 40 to 60+ projects on a monthly basis, many pertaining to tenant finish and new construction builds.• Personally activated 7-12% of the entire Denver Center revenue goal, ranging between $350,000-$500,000+ on a consistent monthly basis.• Coordinated weekly status meetings and provided location-specific scope of work between Senior Project Managers and end users to review progress via project reports, Gantt charts and Excel sheets.• Assisted in Acceptance Testing between end users and NAC for complex collocation projects needing redundant services to minimize outages such as OC12, MUX DS3 and Long-Haul circuits.

Facilitated the development of business plans resulting in more efficient Sales and operations environments, improved employee productivity with shorter deployment intervals and end user training. Collaborated with company President during negotiations, presentations and vendor meetings to determine product lines, contract pricing and marketing investment strategies.• Monitored daily operations of Sales / Service Departments and analyzed P&L reports of $3,000,000 yearly gross revenue postings.• Met directly with regional manufacturer representatives, made decisions concerning BETA testing and attended trade shows on a local and national level.• Reviewed vendor agreements to negotiate volume commitments, discounts and ordering / payment terms.

Supervised all operations of the company, interviewed potential employees and helped determine salary and commission structures. Managed and coordinated the delivery of all voice / data systems and cable projects from point of sale to execution of installation. Updated logistics process for ordering hardware and staging installs, yielding in improved customer satisfaction and overall profit margins.• Implemented a customized template process for RFP / RFI responses, resulting in new project opportunities in the $150,000+ bid range.• Used Visio software to design cable infrastructure footprints in the 100-500+ user market using blue print specs for fiber / data applications and network centers.• Coordinated site surveys, scheduled and attended construction meetings with multiple vendors / contractors, oversaw installation schedules, warehouse logistics, ordered hardware and monitored project budgets.• Promoted due to my attention to company structure and financial impacts, resulting in a 10% ownership stake.

Presided over Sales meetings to evaluate individual quota margins, bonus plateaus, promotional programs and brokered negotiations for contracts exceeding $50,000. Developed strategic goal sessions for proposal responses followed by ROI summaries for prospective clients.• Developed strategic goal sessions for proposal responses followed by ROI summaries for prospective clients.• Consulted clients on post-discovery meetings to determine proper hardware and software applications.• Assisted fellow peers with product training sessions and end user product certification.