Ta'Tiana White Email & Phone Number

Lake Mary, Florida, United States

• Monitor Service Level using workforce tools (e.g. WebView and Business View Observer.) • Address agent Adherence to Schedule using real-time adherence tracking tools and systems. • Schedule agent “off phone” activities, including vacation and personal days, meetings, coaching, etc. • Communicates with national scheduling team (e.g. Global Operations, Service Contracts Scheduling) as appropriate. • Performs data entry into designated systems. • May customize reports to isolate data for analysis by managers. • Communicate data in a clear and concise manner to Management Teams, Team Leaders and teammembers• Adjust staffing and scheduling according to changing needs of the business• Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecastedvolumes to clients• Monitor schedules and escalate issues regarding attendance adherence• Work with team members to ensure they know their statistics related to the schedule

• Talks to customers over the phone or email to resolve their questions or concerns• Maintains and updates customer information as necessary• Calmly attempts to resolve and de-escalate any issues• Takes escalated calls for other customer service reps when necessary and appropriate• Responds to requests for assistance and/or possible processing of credit card authorizations• Tracks call-related information for auditing and reporting purposes• Provides feedback reports on call issues related to downtime and/or training issues• Upsells to customers as necessary

Heathrow, Fl

• Experience with Mapping and Roadside assistance.• Ability to work in high stress situations.• Provided over 100+ customers assistance with roadside full-time.• Able to find location of customers by using HW Markers and Coordinates.• Dispatching Tow and Service Trucks out to assist customers

Heathrow, Fl

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.• Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.• Maintain confidentiality of information.• Put up discarded or returned merchandise.• Perform cashier associate duties, as necessary.• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.• Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.

Longwood, Fl

• Connect with customers to ensure they have a positive experience• Help customers order their favorite meals• Prepare food when needed• Partner with other Crew and Managers to meet daily goals.• Keep the restaurant looking clean

Accounting Technology/Technician And Bookkeeping

Diploma, Highschool