Tamara Lyles Email & Phone Number

Virginia, United States

Richmond, Virginia, United States

• Oversee diverse portfolio while executing innovative strategies to maintain an optimal mix of accounts, aligning with organizational goals and client needs. Conduct thorough reviews of collected documents to ensure.
• Managed and balanced significant portfolio of accounts aimed at enhancing risk management and operational efficiency through strategic oversight.
• Achieved exemplary levels of compliance by meticulously reviewing and processing documents, significantly reducing the risk of non-compliance with evolving SLAs and regulatory requirements.
• Enhanced document accuracy by verifying client loan documents with keen attention to detail, ensuring all transactions processed accurately and efficiently aimed at minimizing discrepancies and errors.
• Researched and integrated mortgage servicing regulations and best practices, contributing valuable insights that informed strategic decision-making, ensuring the organization remained at the forefront of industry.

Glen Allen, Virginia, United States

• Reviewed and analyzed data and documents rigorously to ensure adherence to departmental Service Level Agreements (SLAs), policies, procedures, and regulatory/risk requirements. Analyzed financial and credit statuses of.
• Played a key role in minimizing underwriting losses by conducting comprehensive risk analyses, informed more accurate and strategic decision-making in loan approvals.
• Contributed to loan processing efficiency by thoroughly analyzing applicants' financial and credit information, optimizing risk management and loan feasibility assessments.
• Ensured the accurate and timely processing of claims for FHA, USDA, and VA loans, improving compliance and reducing the risk of errors in loan servicing.
• Maintained high levels of compliance with internal and external regulatory requirements by collecting, reviewing, and analyzing documentation, supporting the bank’s commitment to regulatory and risk mitigation

Richmond, Virginia, United States

• Prepared daily funding reports, meticulously tracking and reporting on the financial aspects of mortgage closures to ensure transparency and accuracy. Served as primary point of contact for applicants, clients, staff.
• Implemented stringent quality control measures for loan documentation, ensuring all loans met funding criteria and standards before proceeding to the funding stage.
• Streamlined the loan onboarding process by creating comprehensive new loan checklists and efficiently boarding loans in Epic, enhancing processing speed and accuracy.
• Strengthened communication channels between the bank, clients, and third parties, ensuring all parties were informed and any issues with preliminary CDs were promptly resolved.
• Maintained high standards of accuracy and compliance in mortgage documentation preparation and review, significantly reducing the risk of errors and ensuring regulatory compliance.

Glen Allen, Virginia, United States

• Managed a high volume of inbound calls, delivering exceptional customer service by addressing inquiries, resolving concerns, and providing detailed product information. Maintained up-to-date knowledge of small business.
• Elevated Customer Service while demonstrating excellence in customer service by efficiently managing inbound calls, ensuring customer concerns were addressed promptly and accurately.
• Trusted resource for customers by maintaining comprehensive knowledge of small business products and services, significantly improving customer trust and loyalty.
• Enhanced customer satisfaction and retention by addressing and resolving complex customer issues utilizing advanced research and problem-solving techniques.
• Improved the online banking experience for customers by effectively troubleshooting and resolving technical issues, ensuring a seamless and user-friendly service.

Glen Allen, Virginia, United States

• Conducted detailed reviews of over 150 claims daily, utilizing tracker system to ensure accuracy and compliance with financial regulations. Performed thorough evaluations of processors' handling of fraudulent and.
• Achieved high levels of precision in reviewing daily claims, significantly reducing errors and ensuring each claim was processed in line with regulatory standards.
• Played a crucial role in scrutinizing fraudulent and merchant claims, enhancing the security and integrity of 360 checking accounts.
• Managed secured communications and documentation, ensuring full compliance with Regulation E and minimizing risk of non-compliance penalties.
• Identified key training needs and implemented targeted training programs, boosting processor competency and efficiency in handling complex claims.

Richmond, Virginia Area

• Resolved up to 300 credit files monthly, exceeding performance benchmarks across all metric areas, including handle time, adherence, files per hour, and quality. Analyzed financial records submitted by clients, such as.
• Enhanced client experience in collaboration with peers, partners, and leadership teams through the introduction and communication of focus areas and best practices.
• Provided critical data analysis on client financial records, enabling the bank to make well-informed decisions aligned with its risk appetite, optimizing credit risk management.
• Enhanced the organization and accessibility of credit files and supported expedited remediation processes by implementing effective file data management and tracking strategies.
• Contributed to the bank's lending efficiency by preparing thorough loan applications, including accurate credit analyses, which facilitated informed decisions by loan approval committees.

Richmond, Virginia Area

• Engaged with borrowers to secure payments, assess delinquency risks, and respond to billing inquiries, applying negotiation skills to reach favorable outcomes. Utilized advanced computer systems for skip tracing to.
• Reviewed terms of sale/loan documents to ensure understanding of agreements and address issue.
• Leveraged technology for effective skip tracing, improving engagement of clients with delinquent accounts.
• Informed clients about their overdue accounts and negotiated repayment plans aimed at increasing the rate of account resolution and reducing deli

Chester, Virginia

Managed inbound and outbound collection calls.Performed account level research Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities. Exhibited effective skip tracing techniques when applicable.Updated account information and complete appropriate.

Richmond, Virginia Area

Effectively managed a high-volume of inbound and outbound calls collecting on FHLMAC, FNMA, and FHA loans.Updated client’s financial information to determine if they qualify for repayment and hardship programs.Provided talk offs and strategies to help cure loans of delinquency.Adhere to the regulations and laws required by Investor Requirements.Utilize.