Tom Lynch Email & Phone Number

Columbus, Oh, Us

Merrillville, In, Us

Responsible for defining and delivering the asset management strategy for a major gas & electric utility’s implementation of SAP. Performed business process reengineering of current state core operational processes for reimplementation on future state integrated SAP/Salesforce platform. Defined critical interfaces between SAP and legacy systems.

Columbus, Oh, Us

Responsible for defining and delivering the product vision for HubExpress (>$150M Annual Revenue).Defined and implemented a new product KPI framework based on extensive experimentation and data analysis resolving underlying deficiencies of previous metrics.Lead revamp of user-facing application to update technical frameworks and revitalize user experience.Led multiple customer-driven experiments to provide greater insight on HubExpress’ value proposition.HubExpress streamlines the prior authorization process through human- and technology-enabled interventions helping patients begin therapy faster. Additionally, HubExpress provides actionable insights to providers, pharmacies, and manufacturers.

Chicago, Il, Us

Led initial visioning and roadmapping for new store sales target & capacity planning tool for major national bath & home products retailer.

Dublin, Oh, Us

Partnered with business leaders to define product needs and decompose requirements for contract management, security and compliance tools and applications for an automotive financial services organization.Scrum master and business analyst for a team of 12 supporting projects, enhancements, and technical maintenance of contract management platform.Implemented new multi-factor authentication solution enabling increased security and flexible integration of third-party tools.

Dublin, Ohio, Us

Partnered with product managers to define product needs and decompose requirements, features, epics, and stories for a multi-tenant SaaS telehealth and healthcare management solution.Delivered new partner integration increasing provider market size by over 30%.Lead requirements gathering for new partner features including multi-language, multi-channel reminders, communication consent, and preference management.Lead delivery improvement initiatives that improved customer satisfaction and increased velocity by 15%.Working manager responsible for a team of business analysts.Recruited, hired, and trained business analysts.Implemented a business analysis mentorship program to develop internal candidates for future openings.

Columbus, Oh, Us

* Provide consultation, project management and process improvement expertise across the organization, driving strategic alignment and continuous process improvement.* Develop processes with the business to help design and implement its strategic framework.* Conduct structured continuous process improvement efforts to reduce operating costs, increase efficiency, improve customer (internal and external) satisfaction, and control spend/increase profitability.

Columbus, Oh, Us

Business analysis practice leader and analyst on agile development teams• Defined business analysis best practices for the NetJets’ business analysis community• Coached and mentored business analysts• Developed business analysis career path• Worked with product owners and as proxy PO to build product roadmaps/backlogs and write user stories• Supported developers and quality analysts in implementation of features and user stories• Coached development teams on agile methodologies and techniques

Columbus, Oh, Us

Business Analyst on agile development teams building solutions for NetJets’ Flight Center and Maintenance Operations• Worked with product owners and as proxy PO to build product roadmaps/backlogs and write user stories• Supported developers and quality analysts in implementation of features and user stories• Coached development teams on agile methodologies and techniques• Developed a rudimentary automated ATDD test suite using Ruby/Cucumber

Milwaukee, Wisconsin, Us

I was a member of the eStores development team, focused on delivering an innovative and intuitive ecommerce platform to small and medium businesses.* Facilitated daily standups, sprint planning, and sprint reviews using agile (Scrum).* Coached development team on agile best practices including user stories, estimation and sizing, story decomposition, sprint planning, and velocity.* Wrote user stories and acceptance criteria for web-based ecommerce solution.* Facilitated JAD sessions and requirements gathering interviews.* Designed test cases and conducted system testing.

Westerville, Oh, Us

Senior Consultant assisting clients with business analysis and project management on technology projects.* Managed delivery of web-based time keeping system for medical services company using agile (Scrum).* Developed new business processes for $150M technology and marketing program for large electric utility.* Lead daily standups, sprint planning, and sprint reviews.* Wrote user stories, acceptance criteria, and documented features for web-based applications.* Facilitated JAD sessions and requirements gathering interviews.* Developed test cases and conducted system testing.

New Albany, Ohio, Us

Assisted clients in identifying requirements for new application development, managed vendor solution selections. Lead QA teams in development of automated test harnesses for application development projects.

Paris, Paris - Issy-Les-Moulineaux, Fr

Assisted various clients with technology projects and business process improvement

Dublin, Oh, Us

IT Project Manager and Management Consultant

New York, Ny, Us

Managed relationship between IT Risk Management and technology service providers, both internal and external.

Dublin, Oh, Us

Process improvement analyst focused on problem management and change management.

Monroe, La, Us

Network provisioning

Mba, Business Administration

Bba, Business Administration

Certification, Small Boats

European History

Mechanical Engineering

Interaction Design