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I am a product owner/manager and business analyst with over 20 years of experience defining and delivering technology-enabled solutions in enterprise and start-up environments across multiple industries including healthcare & telehealth, aviation, logistics, ecommerce, banking, and telecommunications.• Formed and coached multiple teams in the adoption of agile methods including Scrum, Lean/Kanban, and iterative development.• Extensive experience in business process reengineering and continuous improvement.• Lead globally dispersed and remote teams of up to 20.• Professional Scrum Master (PSM), Certified Scrum Master (CSM), Project Management Professional (PMP).PRODUCT OWNERSHIP/MANAGEMENT & BUSINESS ANALYSIS• User Research• Story Mapping• Backlog Management & Prioritization• Sprint Planning• User Stories & Epics• Requirements Management• Information Architecture• Wireframing & Mockups• Acceptance TestingOERATIONAL EXCELLENCE• Process Reengineering• Continuous Improvement• Value stream mappingAGILE COACHING• Scrum & Kanban Training• Retrospectives• Team Rules & Working Agreements• Estimating
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Business AnalystComresourceColumbus, Oh, Us -
Lead Business AnalystNisource Aug 2023 - Aug 2024Merrillville, In, UsResponsible for defining and delivering the asset management strategy for a major gas & electric utility’s implementation of SAP. Performed business process reengineering of current state core operational processes for reimplementation on future state integrated SAP/Salesforce platform. Defined critical interfaces between SAP and legacy systems. -
Product ManagerCovermymeds Jan 2022 - Apr 2023Columbus, Oh, UsResponsible for defining and delivering the product vision for HubExpress (>$150M Annual Revenue).Defined and implemented a new product KPI framework based on extensive experimentation and data analysis resolving underlying deficiencies of previous metrics.Lead revamp of user-facing application to update technical frameworks and revitalize user experience.Led multiple customer-driven experiments to provide greater insight on HubExpress’ value proposition.HubExpress streamlines the prior authorization process through human- and technology-enabled interventions helping patients begin therapy faster. Additionally, HubExpress provides actionable insights to providers, pharmacies, and manufacturers. -
Management ConsultantStrive Consulting Nov 2021 - Jan 2022Chicago, Il, UsLed initial visioning and roadmapping for new store sales target & capacity planning tool for major national bath & home products retailer. -
Consultant - Business AnalystLightwell Inc. Aug 2020 - Oct 2021Dublin, Oh, UsPartnered with business leaders to define product needs and decompose requirements for contract management, security and compliance tools and applications for an automotive financial services organization.Scrum master and business analyst for a team of 12 supporting projects, enhancements, and technical maintenance of contract management platform.Implemented new multi-factor authentication solution enabling increased security and flexible integration of third-party tools. -
Business Analysis ManagerUpdox Jan 2019 - Jul 2020Dublin, Ohio, UsPartnered with product managers to define product needs and decompose requirements, features, epics, and stories for a multi-tenant SaaS telehealth and healthcare management solution.Delivered new partner integration increasing provider market size by over 30%.Lead requirements gathering for new partner features including multi-language, multi-channel reminders, communication consent, and preference management.Lead delivery improvement initiatives that improved customer satisfaction and increased velocity by 15%.Working manager responsible for a team of business analysts.Recruited, hired, and trained business analysts.Implemented a business analysis mentorship program to develop internal candidates for future openings. -
Senior Consultant, Strategic InitiativesNetjets May 2016 - Dec 2018Columbus, Oh, Us* Provide consultation, project management and process improvement expertise across the organization, driving strategic alignment and continuous process improvement.* Develop processes with the business to help design and implement its strategic framework.* Conduct structured continuous process improvement efforts to reduce operating costs, increase efficiency, improve customer (internal and external) satisfaction, and control spend/increase profitability. -
Lead Business AnalystNetjets Jun 2015 - May 2016Columbus, Oh, UsBusiness analysis practice leader and analyst on agile development teams• Defined business analysis best practices for the NetJets’ business analysis community• Coached and mentored business analysts• Developed business analysis career path• Worked with product owners and as proxy PO to build product roadmaps/backlogs and write user stories• Supported developers and quality analysts in implementation of features and user stories• Coached development teams on agile methodologies and techniques
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Senior Business AnalystNetjets Nov 2013 - Jun 2015Columbus, Oh, UsBusiness Analyst on agile development teams building solutions for NetJets’ Flight Center and Maintenance Operations• Worked with product owners and as proxy PO to build product roadmaps/backlogs and write user stories• Supported developers and quality analysts in implementation of features and user stories• Coached development teams on agile methodologies and techniques• Developed a rudimentary automated ATDD test suite using Ruby/Cucumber
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Project Manager - Scrum Master - Business AnalystZnode Inc Sep 2012 - Oct 2013Milwaukee, Wisconsin, UsI was a member of the eStores development team, focused on delivering an innovative and intuitive ecommerce platform to small and medium businesses.* Facilitated daily standups, sprint planning, and sprint reviews using agile (Scrum).* Coached development team on agile best practices including user stories, estimation and sizing, story decomposition, sprint planning, and velocity.* Wrote user stories and acceptance criteria for web-based ecommerce solution.* Facilitated JAD sessions and requirements gathering interviews.* Designed test cases and conducted system testing. -
Senior Analyst (Consultant)Quick Solutions Jun 2011 - Sep 2012Westerville, Oh, UsSenior Consultant assisting clients with business analysis and project management on technology projects.* Managed delivery of web-based time keeping system for medical services company using agile (Scrum).* Developed new business processes for $150M technology and marketing program for large electric utility.* Lead daily standups, sprint planning, and sprint reviews.* Wrote user stories, acceptance criteria, and documented features for web-based applications.* Facilitated JAD sessions and requirements gathering interviews.* Developed test cases and conducted system testing. -
Business Analyst & Qa ManagerJanova Feb 2010 - Jun 2011New Albany, Ohio, UsAssisted clients in identifying requirements for new application development, managed vendor solution selections. Lead QA teams in development of automated test harnesses for application development projects. -
Principal ConsultantSogeti May 2008 - Feb 2010Paris, Paris - Issy-Les-Moulineaux, FrAssisted various clients with technology projects and business process improvement -
Management ConsultantAffiliated Resource Group Mar 2007 - Feb 2008Dublin, Oh, UsIT Project Manager and Management Consultant -
Business ManagerJpmorgan Chase Aug 2005 - Mar 2007New York, Ny, UsManaged relationship between IT Risk Management and technology service providers, both internal and external. -
Business Systems AnalystCardinal Health Sep 2002 - Aug 2005Dublin, Oh, UsProcess improvement analyst focused on problem management and change management. -
VariousQwest Communication Nov 1998 - May 2002Monroe, La, UsNetwork provisioning
Tom Lynch Skills
Tom Lynch Education Details
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Capital UniversityBusiness Administration -
Mount Vernon Nazarene UniversityBusiness Administration
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Landing School Of Boatbuilding And DesignSmall Boats
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The University Of KansasEuropean History
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Lehigh UniversityMechanical Engineering
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Cooper Professional EducationInteraction Design
Frequently Asked Questions about Tom Lynch
What company does Tom Lynch work for?
Tom Lynch works for Comresource
What is Tom Lynch's role at the current company?
Tom Lynch's current role is Business Analyst.
What is Tom Lynch's email address?
Tom Lynch's email address is jo****@****hia.net
What is Tom Lynch's direct phone number?
Tom Lynch's direct phone number is (614) 239*****
What schools did Tom Lynch attend?
Tom Lynch attended Capital University, Mount Vernon Nazarene University, Landing School Of Boatbuilding And Design, The University Of Kansas, Lehigh University, Cooper Professional Education.
What are some of Tom Lynch's interests?
Tom Lynch has interest in Sailing, Woodworking, Raising My Kids.
What skills is Tom Lynch known for?
Tom Lynch has skills like Business Analysis, Agile Methodologies, Scrum, Process Improvement, Pmp, Sdlc, Requirements Gathering, Project Management, Testing, Requirements Analysis, Software Development, Business Process.
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