Taylor Lynde Email & Phone Number

Fitchburg, Ma, Us

Waltham, Ma, Us

Waltham, Ma, Us

Responsible for utilizing technical troubleshooting skills to analyze data, identify root causes, and provide solutions for customer issues. Directly assist customers with more technical subjects at a Tier 2/L2 level, including third-party and SSO configurations. Serves as a subject matter expert for Tier 1 support reps as well as other customer-facing colleagues across the company. Exhibits strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical individuals.Work closely with Engineering teams on troubleshooting escalations and communicating updates to customers, acting as a liaison between the customer and the software engineer. Triage and resolve Site Administration requests (new site setups, existing site configuration changes, etc.) in a timely fashion.Detail-oriented and analytical mindset, with a proactive approach to problem-solving and a commitment to delivering high-quality technical support.

Waltham, Ma, Us

Responsible for utilizing technical troubleshooting skills to analyze data, identify root causes, and provide solutions for customer issues. Directly assist customers with more technical subjects at a Tier 2/L2 level, including third-party and SSO configurations. Serves as a subject matter expert for Tier 1 support reps. Work closely with Engineering teams on troubleshooting escalations and communicating updates to customers, acting as a liaison between the customer and the software engineer. Triage and resolve Site Administration requests (new site setups, existing site configuration changes, etc.) in a timely fashion.

Waltham, Ma, Us

Responsible for providing exceptional Tier I technical support to clients, acting as a leader in troubleshooting skills and product knowledge to peers and co-workers. Exposure to Tier II responsibilities as well including product integrations, SSO implementations, and technical escalations to Engineering team. Awarded "Support Rep of the Quarter" in Q4 2019 for exceeding customer expectations and helping to lead the frontlines of Support to its fullest potential.

Waltham, Ma, Us

Milton, Massachusetts, Us

Responsible for serving guests of higher-end yet casual style restaurant chain, maintaining a professional yet unique attitude by the company's standards while still exceeding service standards and demands. Began bar training very early in employment, a position typically given based on seniority and experience.

Pasadena, California, Us

Served bar guests along with handling drink-making for entire restaurant, taking and placing to-go orders and communicating insight to management into liquor ordering based on sales data and forecasts.Held multiple monthly and yearly point-of-sale records throughout entire location by promoting top-shelf cocktails (approx. 600 margaritas in 9 months) and encouraging donations to charity.Established quickly and efficiently as a leading member of team.

Served patrons of casual style restaurant specializing in a diverse draft and bottled beer selection.

Brattleboro, Vermont, Us

Managed converting physical archive documents from inspection department to computerized filing system using computer software (Microsoft Excel, Access) and various physical equipment and tools. Also exposed to additional responsibilities in the department, including component inspection per ISO 9001 and CNC machine operating and maintaining.

Guided and supervised young adults aged 10-15 in developmental one-on-one summer camp teaching positive communication and behavior techniques as well as active participation in daily games and activities

Bachelor’S Degree, Applied Mathematics

Associate Of Science - As, Liberal Arts And Sciences/Liberal Studies