Tinamarie Hernandez Email & Phone Number

Downers Grove, Il

Executive Director for Diveheart a non-profit organization that provides and supports educational SCUBA diving, surface supplies gas (SSG), snorkeling and related experience programs which are open to any child, adult and veteran with a disability; with the hope of providing both physical and psychological therapeutic value to that person, while building confidence, independence and self esteem … enriching their quality of life and human spirit.

Chicago Office

Performing program management for QA director certificationTrack and process Quality Assurance Director candidate for all Growth Platforms and Operating GroupsCoordinate annual QAD Certification Review for Technology Growth PlatformMaintain all QAD process documentation, forms and job aidsLed design, build out, and continued maintenance of new QA Dashboard site meant to provide easy access to information / forms / job aids and collaboration on various Quality programs / processes and initiatives Coordinated special QA Workshops for special groups of SEsCompleted update to on-line QA Directory trainingSME for refresh of QA Workshop training for QA Directors

Identify and track candidates needing to become certified Quality Assurance Directors or have their certification level changedInterface with other groups to manage candidates not deployed to Systems Integration & TechnologyProactively work with each SI&T candidate to present the strongest application possible and keep them informed of application status until final decision is madeProcess all candidate applications for approval to various levels of SI&T Quality leadershipPerform analysis of QA Director demand and supply; including specialty skillsIdentify and implement improvements to the SI&T certification processMaintain all process documentationTrack the schedule of QA training workshops and request additional workshops as necessaryPeriodically review the qualifications and QA track record of QA Directors including QA compliance informationProvide feedback and improve internal Quality processes related to QA Director certification

Performed program management for CMMi certification program and ISO 9001 certification programSupported quality model implementation efforts within the company including document reviews, project reviews, progress assessments, and training supportScheduled CMMi assessments and provided on-site support during the certification evaluationsMaintained an internal core Certification website which is the ‘one stop shop’ for all key materials related to industry quality standards being used within the companyBuilt collateral to articulate Accenture’s strategy and provided overview information for each: CMMI, eSCM-SP, ISO 9001, Six Sigma, and ITIProvided high-level information for other standards including ISO27001, People CMM, ISO14001, Cobit, COPC, and SAS70Provided subject matter expertise to methodology development team to help ensure compliance with various quality models Built/maintained whitepapers and mapping matrices showing how internal methodology is compliant to each core standardParticipated as member of assessment teams for internal eSCM and CMMi assessmentsWorked with marketing/communications to ensure consistent messages were delivered about company’s certifications

Responsible for developing the overall definition and detailed workforce strategy for the new Services Workforce: included analyzing and -as necessary- clustering of the current work done within the Outsourcing groupDeveloped workforce definition, descriptions and determined headcount based on collected informationDeveloped and communicated financial model based on proposed design for Services WorkforceWorked hand in hand with Outsourcing, Senior Executives, Global Human Resources, and the Workforce Design Team members to confirm proposed workforce definitionSupported the Design Team efforts in the areas of Compensation/Bonus structure, Career Model, Work-Style, and Recruitment Established relationships and conduct numerous interviews with Partners and Senior Executives in the Outsourcing Business as well as with Global Human Resources’ Process owners

Lead a team of analysts and consultants to define processes to support the application of technical systems for the new Share Plan OperationsCreated relationships with the technology team that assisted in identification of information resources and in securing information to complete process deliverables Managed the process technology team testing resources and time managementEstablished the strategy and tactics to execute the development of all process, policies and procedures deliverables. Designed the format of all process deliverablesLead meetings with numerous high level executives within Accenture to gain feedback and buy-in to project deliverables and directionEnsured all deliverables were completed on time and thoroughly even in the midst of significantly changing scope

Managed multiple IT development projects simultaneously for the Iliad Healthcare Transaction System with budgets ranging from 100 – 250 K.Supervised Accenture and client team members and delegated responsibilities as necessary (6 Accenture / 2 client).Communicated project scope, deadlines/deliverables, and project status to Accenture and client executives.Developed and managed project work plans through Microsoft Project and Project Workbench.Met or exceeded metrics reporting targets for development projects.Provided formal career reviews, coaching and development of team members.Lead groups of new programmers through new programmer training.Prepared all necessary documentation for new programmers training.Met daily with new programmers to answer questions, present new concepts, gather status and resolve any outstanding issues/problems.Assessed programmer's ability for first assignments.Reported programmers' status to management for appropriate resource planning.Assured that all new programmers complete training within 3 weeks.

Provided direct supervision and management to all members of the Test Team (2 Accenture / 10-12 business testers).Managed client relationships established for testing purposes.Developed system test work plans for user acceptance testing. Ensured all system test activities were proactively planned, scheduled and communicated to the appropriate client and Accenture personnel.Reported system test status and budget variances on a regular basis to client and Accenture executives.Obtained sign-off from the business testers before new code was migrated into production environment.Proactively managed and cultivated positive relationships with business testers, their supervisor/managers and the client/Accenture business liaisons.Worked closely with the client/Accenture business liaisons to resolve system test issues, "pre-sold" ideas or recommendations related to system test, ensured adequate availability and participation of client business testers, managed expectations of client regional business management.Provided formal career reviews for test team members.

Coordinated all system support activities.Oversaw metrics to ensure project's SLAs were satisfied.Escalated Production System Support issues to management as necessary.Approved migration forms for new code going into the production environment.Managed communication on severity issues to client's corporate management and Accenture management according to contract agreement.Administered 24 on-call support, including the training of new Primary & Secondary analysts.Coordinated and monitored Production System Support work-plan in Project Workbench.

Led a group of 6 programmers on the Production System Support team (PSST).Coordinated tasks and workloads of the programmers on PSST.Worked closely with PSST Regional Coordinator and other project teams for resource needs and resource changes.Served as a resource for PSST Regional Coordinator to satisfy regional business concerns.Managed communication on severity problems to client and Accenture management.Performed formal career reviews for programmers on PSST.Coordinated all On-Call training program for new Primary and Secondary analysts.Approved migration & override forms for code going into the production environment.Communicated PSS program changes going into production environment to Development teams.Monitored PSS metrics to ensure the team continued to satisfy project's SLAs.

M.A, International Studies; Human Rights

Completed all required classes

B.A, English

B.A, Political Science

Education record

Bachelor'S Degree