Thomas Maclean Email & Phone Number

Milton, ON, CA

Working with the Knowledge Management team, I act as the Subject Matter Expert (SME) for Reporting and Analysis. I am responsible for Reports which are greatly impactful due to their ability to influence decision making. These reports are created from composite metrics extracted from a variety of sources, so we can have deep analysis of business demands..

Ontario, Canada

Working as a Project Leader, I provide direction and guidance for our Service/Project, while simultaneously acting as a direct link between management and operations. There is a great deal of variance in a position such as this, handling everything from directly developing Powershell scripts, to architectural direction for databases and at times, directly.

Mississauga, Ontario, Canada

• Worked at numerous high-profile sites in the GTA which included City of Brampton Mobile Patrol, contracted to Toronto Community Housing Committee for security and Humber College campus security.
• Worked with emergency services during events to provide a safe environment and as well during emergencies when I would be first onsite to situations ranging from medical emergencies, fires, and violent situations.
• Dealt with conflicts and applied de-escalation techniques while working with the public, representing the public image of both employer and clients.
• Efficiently took note of all occurrences for report writing while in incredibly high pressure/stressful situations.

Mississauga, Ontario, Canada

• Responsible for arranging customs clearance and delivery of shipments of ocean containers, air freight and local truck deliveries.
• Managing a workflow system to handle clearance and deliveries, we would constantly deal with issues. Troubleshooting problems was integral in nearly every facet of the work.
• Effectively researching and applying legislation to get cheaper rates of duty, delivery fees or anything to creatively reduce overhead was a constant in the workplace.

Information Technology, Information Technology Infrastructure And Services (Co-Op)

Diploma, Traffic, Customs, And Transportation Clerk/Technician

Customs Border Services Program

Diploma, Police Foundations

Police Foundations program