Todd Major Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Expertly installed and integrated Ubiquiti UniFi devices, optimizing network efficiency. • Seamlessly set up and integrated Smart Home devices, enhancing automation and convenience. • Delivered exceptional Audio/Video support, ensuring top-quality multimedia experiences. • Performed contract work for Dell upgrading computer workstations.

Atlanta, Georgia, United States

Managed Azure groups and computers using Intune, Endpoint Manager, and Autopilot. Orchestrated IT equipment setup and recycling during office move. Enabled hybrid work for over 50 employees, including setup, data transfer, and software configuration. Generated reports using ChatGPT, purged stale systems, documented procedures, and consolidated software installations.• Spearheaded emergency replacement of over 40 computer systems, documenting procedures and training associates. • Piloted Windows 11 program to resolve compatibility issues.• Transitioned 150+ SCCM managed systems to Intune with Windows 11 implementation, increasing security and preparing for Windows 10 becoming end-of-life (EOL) in 2025.

Atlanta, Georgia, United States

• Supported technology asset transition after MAA's acquisition of Post Properties

Atlanta, Georgia, United States

Managed network, servers, and devices at 2 data centers and 60 branch offices. Responsible for evaluating, deploying, and maintaining the server, storage, virtual and network infrastructure in order to provide a stable, high performing environment for our associates so that they could excel at their jobs. (Cisco UCS, nimble storage, VMware, Cisco Nexus and Catalyst devices, Meraki routers, switches, and wireless, Cisco Call Manager and Unity)• Revamped network infrastructure, driving cost savings by introducing a streamlined Meraki networking solution. Leveraged multiple connections and cellular backup to achieve heightened reliability and reduced internet expenses. • Maximized server efficiency and cost effectiveness through the implementation of VMware and SANs, enabling seamless high availability, test environments, and rapid server provisioning, leading to enhanced operational agility. • Orchestrated seamless transition from legacy Cisco Catalyst 4506 and 6513 switches to advanced Nexus 7K and Catalyst 3750 switches, mitigating risks associated with equipment EOL. • Championed proactive issue resolution by implementing LogicMonitor, mitigating potential server and networking problems. • Spearheaded successful upgrade of MS AD (Active Directory) from 2003 to 2012, adeptly managed intricate infrastructure, and provided crucial support to the help desk, contributing to optimized operational workflows. • Managed various facets of AD, including user accounts, groups, GPOs, DNS, DHCP, DFS, and file shares, ensuring a well-organized and efficient directory structure. • Elevated security and compliance through the proficient implementation of comprehensive patching and reporting mechanisms using SCCM. • Patched and upgraded Exchange Servers resulting in increased security and stability.

Atlanta, Ga

Managed network, servers, and devices at 2 data centers and 60 branch offices• Strategically sourced, implemented, and maintained HP servers, Cisco switches and routers, load balancers, and other critical infrastructure components, contributing to a resilient and high-performance network foundation.• Pioneered a proactive approach to issue mitigation by deploying What’s Up Gold and PRTG, leading to swift identification and resolution of potential server and networking challenges.• Innovatively designed and executed a comprehensive patching solution utilizing WSUS, bolstering system security and stability.• Orchestrated a seamless migration initiative, transitioning from a legacy Mitel PBX to a sophisticated Cisco IP phone system. This transformation empowered the adoption of IP phones, email integration, and remote phone capabilities, streamlined MAC management, significantly enhancing communication efficiency.• Strategically led the migration from outdated Cisco switches to cutting-edge Catalyst 4506 and 6513 models, ensuring improved network performance and scalability.

Atlanta, Georgia, United States

• Provided corporate and branch office local and remote support for company associates. • Installed and upgraded PC's, printers, network switches, etc.• Supported a variety of commercial and custom applications

Norcross, Georgia, United States

Provided phone and email support for modems and communication applications• Created a centralized HTML knowledgebase with SOPs, diagrams, and command references resulting in more efficient access to technical resources.• Created an Access database to track and tabulate technical call issues to replace paper tick sheets resulting in increased access to analytic data about product issues.