Tony Marcello Email & Phone Number

Ontario, Canada

Sault Ste Marie, Ontario, Canada

Sault Ste Marie, Ontario, Canada

Sault Ste. Marie, On, Canada

• Manage and develop team of Front Line Supervisors with a total subordinate count of 120-140 employees.
• Manage overall productivity and key metric delivery for Automotive Roadside Assistance business.
• Lead special projects related to business implementation and process improvement at Site and Business level.
• Manage workforce levels, attrition and shrinkage, recruiting and training programs in accordance with both account specific metrics and Service Level… Show more
• Manage workforce levels, attrition and shrinkage, recruiting and training programs in accordance with both account specific metrics and Service Level Agreements.
• Provide general leadership for staff ranging in various ages and levels of expertise including Front Line Managers, Customer Response, Technical Helpdesk, Sales and Field Associates.

Sault Ste. Marie, On Canada

• Management and oversight of Tier Technical Helpdesk for Major U.S. Car Manufacturer.
• Manage and develop team of 15-20 Customer Response Associates.
• Ensure process compliance and improvement, through Quality Assurance monitoring and productivity management.
• Support Involvement in special projects related to business implementation and improvement at Site and Business level.

Sault Ste. Marie, ON, Canada

• Management and oversight of Roadside Assistance and General Motors Access Dealer Help Desks.
• Manage and develop team of 15-20 Customer Response Associates.
• Ensure process compliance and improvement, through Quality Assurance monitoring and productivity management.
• Support Involvement in special projects related to business implementation and improvement at Site and Business level. Support U.S. business expansion to Canada.