Tom Martyn Email and Phone Number

Currently supporting the Consumer Finance division with all premises related issues and requests. Responsibilities and achievements include:- Closely working and developing relationships with 3rd party suppliers in regards to property works. Includes running and taking minutes for weekly supplier meetings. - Managing dependencies within Finance teams, and working with senior management to analyse and challenge spend across the division- Working with senior management to ensure… Show more Currently supporting the Consumer Finance division with all premises related issues and requests. Responsibilities and achievements include:- Closely working and developing relationships with 3rd party suppliers in regards to property works. Includes running and taking minutes for weekly supplier meetings. - Managing dependencies within Finance teams, and working with senior management to analyse and challenge spend across the division- Working with senior management to ensure business plans align with Group strategy model- Received recognition award 'Working Together', whilst managing colleague workloads through extended period of absense from the office Show less

Supported the delivery of a strategic change programme across Wealth, Asset Finance & International (WAFI) to achieve divisional cost savings targets. Responsibilities and achievements include:- Liaising with business stakeholders across the WAFI division, both domestically and internationally, monitoring spend, providing process support and ensuring business areas adhere to allocated budgets.- Facilitating and chairing monthly status meetings with colleagues globally via… Show more Supported the delivery of a strategic change programme across Wealth, Asset Finance & International (WAFI) to achieve divisional cost savings targets. Responsibilities and achievements include:- Liaising with business stakeholders across the WAFI division, both domestically and internationally, monitoring spend, providing process support and ensuring business areas adhere to allocated budgets.- Facilitating and chairing monthly status meetings with colleagues globally via teleconference, with responsibility for managing action plans and escalating relevant issues.- Production of a monthly reporting pack for Head of Operations & Change, detailing progress against plan and performance metrics.- Manage dependencies with the Finance teams and working with senior management to analyse and challenge spend across the division.- Owning the forward schedule and plan for when LBG supplier contracts are expiring, and when terms are in a position to be reviewed.- Volunteered to take on additional role of supporting the WAFI Risk team in the identification and mitigation of key operational risks. For example, currently supporting the review of user access management controls for all key systems within WAFI.- Volunteered to organise and co-orindate a professional development day within Operations & Change for peers and senior colleagues, designed to assist them in managing their own career development. Staff recognition award received for delivery of this project.- Nominated to represent the Cost Management programme team in Colleague Engagement Survey workshops and develop action plans to drive improvement in engagement scores. Show less

Managed the IFA support team within the Wealth Management Division. Responsibilities and achievements included:- Performance management and personal development of ten members of staff based across two UK locations.- Worked closely with 3rd party suppliers and provided them with feedback gathered from customers and IFA team to improve customer experience.- Produced daily, weekly and monthly performance analysis MI, establishing trends and opportunities for business improvement… Show more Managed the IFA support team within the Wealth Management Division. Responsibilities and achievements included:- Performance management and personal development of ten members of staff based across two UK locations.- Worked closely with 3rd party suppliers and provided them with feedback gathered from customers and IFA team to improve customer experience.- Produced daily, weekly and monthly performance analysis MI, establishing trends and opportunities for business improvement and development.- Represented the IFA team on a number of group-led projects, including an adviser 'working time study' and the 'working together better' project.- Led the co-ordination of an office move for the Newcastle team, representing the team at Group Property meetings and escalating staff issues as appropriate.- Overall responsibility for the IFA team's Business Continuity Plan, which included staff training and periodic testing of the plan, including an annual test with the 'sister-site' in Worthing. Show less

Managed a team within the Business Support Unit for Corporate Real Estate, Wholesale Banking. Responsibilities and achievements included:- Performance management and personal development (including overtime management and staff training) of five staff members.- Worked on a day to day basis with head of department, managing issues and working together to agree direction and priorities for the team.- Design and production of a monthly team performance monitoring pack, which… Show more Managed a team within the Business Support Unit for Corporate Real Estate, Wholesale Banking. Responsibilities and achievements included:- Performance management and personal development (including overtime management and staff training) of five staff members.- Worked on a day to day basis with head of department, managing issues and working together to agree direction and priorities for the team.- Design and production of a monthly team performance monitoring pack, which included designing and tracking key reporting metrics.- Led the design and production of process maps for key processes within the team.- Carried out daily 'team shouts' to establish work levels, priorities and manage emerging issues. Show less

Managed the IFA Direct support team within the Wealth Planning business unit. Responsibilities and achievements included:- Performance management and personal development of eight staff members.- Led the recruitment process for new staff members, including liaising with recruitment agencies, interviewing and recommending candidates for selection.- Regularly deputised for Head of Department (HOD) in representing IFA team at management meetings and dealing with queries from… Show more Managed the IFA Direct support team within the Wealth Planning business unit. Responsibilities and achievements included:- Performance management and personal development of eight staff members.- Led the recruitment process for new staff members, including liaising with recruitment agencies, interviewing and recommending candidates for selection.- Regularly deputised for Head of Department (HOD) in representing IFA team at management meetings and dealing with queries from customers and internal stakeholders in HOD's absence.- Led planning sessions with senior management to review capacity and resourcing levels.- Represented department in the planning and implementation of various Group-led projects including NT4 eradication, ITP telephony and Project Copycat.- Central point of contact within the team regarding mandatory training, health and safety, financial crime and maintaining absentee records. Show less

Supervised a large team of administrators within Group Operations. Responsibilities and achievements included:- Co-ordinated workflow and daily priorities for a team of ten staff- Played a key role in the implementation of Lean Manufacturing initiatives across the business unit, including facilitating workshops, leading process review meetings and supporting the rollout of several group led improvement initiatives.- Regular liason with internal and external stakeholders… Show more Supervised a large team of administrators within Group Operations. Responsibilities and achievements included:- Co-ordinated workflow and daily priorities for a team of ten staff- Played a key role in the implementation of Lean Manufacturing initiatives across the business unit, including facilitating workshops, leading process review meetings and supporting the rollout of several group led improvement initiatives.- Regular liason with internal and external stakeholders regarding stock administration for LTPB clients. Show less