Tory Mattei Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Ga

Leads the enterprise account delivery of CloudSense CPQ software on the Salesforce.com platform. Serves as a Portfolio Manager overseeing project budgets and resources while managing multiple projects simultaneously. Key customer engagements include:➣ Major Telecom Company - Delivered CloudSense’s first release of a re-architected CPQ solution for a high-profile customer. Directed a 22-person team dedicated to defining the best product solution while collaborating with three business units to deliver a single solution, reported to the CIO. ➣ Vital Customer Retention - Instrumental in saving a long-time customer by leveraging Agile methodology to reconfigure products, eliminate performance issues, and migrated the customer into a new solution. Earned commendation from the customer with an MVP Award. ➣ Major News Outlet - Led a seamless implementation of a CloudSense media solution to a major news outlet customer. Moved the methodology from Scrum to Kanban to focus on priority requirements and bug fixes. Organized a new board to Jira to manage bugs verses data/training/non-software-related issues.

Atlanta, Ga

Established and led a remote development and support team in support of large telecom and financial customers. Oversaw 5-8 Zuora (CPQ and Billing) projects simultaneously while project managing enterprise account projects, driving sales, leading implementations, and ensuring adoption of CRM and CPQ/eCommerce/billing solutions (Salesforce.com and Zuora). ➣ Assisted in establishing a Zuora solutions practice. Responsible for estimating, planning, solutions, and resources implementing the Zuora CPQ solution. Worked with Zuora to develop and train the services team out of the San Mateo offices. Assisted Zuora sales with service estimates. ➣ Instrumental in increasing consulting revenues by 500% at Manulife Financials by winning Product Owners and Squad Leaders’ confidence to deliver Salesforce solutions.➣ Grew overall services revenue and employee work satisfaction while reducing consultant bench time by 50% by developing and selling a new managed services solution. ➣ Created and standardized delivery methodologies and developed SOW standards with project estimating tools.Key customer engagements included:➣ Sirius XM - Engagement and Project Manager for the implementation of Salesforce forecasting solution.➣ NCR - Engagement Manager for an NCR business solution to their customer self-serve, inside sales, and partner sales channel requirements. Presented recommendations to the NCR president to introduce Salesforce and Salesforce CPQ as the solution.➣ Bright House Networks (Charter Communications) – Project Manager responsible for delivering a 600-seat omnichannel Salesforce call center implementation. Introduced Jira as a project management tool and established requirements backlog, defined two-week sprints, and managed project velocity.

Atlanta, Ga

Recruited, hired, and managed 28 Implementation Consultants as part of a growing business applications consulting company. Provided ERP, CRM, and BI implementation services on Salesforce or Oracle platforms. Held P&L, budget, and fiscal accountability, serving as the face of the firm to the marketplace. ➣ Awarded an initial $500,000 engagement and earned a preferred vendor status with Level3 Communications for leading the delivery of all conversion requirements of legacy ordering and trouble management data from Metasolv (Oracle Communications) to Salesforce. ➣ Won direct service contracts with IBM, Accenture, and Capgemini to provide Oracle consulting services.➣ Accountable for the overall identification and allocation of project resources and the management of billable time across multiple projects and customers. ➣ Drove all new business development efforts, negotiating all customer and partner agreements. Key customer engagements included:➣ Genuine Parts Company - Trusted advisor and Engagement Manager on CRM call center needs, PeopleSoft solutions, and Oracle DBA tuning.➣ T-Mobile - Enterprise Solutions Architect for call center automation needs, including CTI, CRM integrations, Siebel call center functionality, and overseeing new product and services releases. ➣ FairPoint Communications - Customer Success Manager for a major initiative to build a prebuilt and fully integrated quote-to-cash enterprise solution. ➣ Established an industry practice in telecommunications implementing Oracle solutions for T-Mobile, Level3, Cox Communications, AT&T, Cbeyond, and FairPoint Communications.

Atlanta, Ga

Hired to lead the professional services group that provided a telecommunications expense management solution.➣ Teamed up with sales to create SOWs and implementation services estimates to present to customers.➣ Assigned and managed professional services resources to address and resolve customer escalations.

Atlanta, Ga

Brought on board as a Solutions Architect and Engagement Manager to lead sales, customer service, and master data management enterprise solutions implementations globally. Assisted leadership with the training and mentoring of peers. Won the CEO’s Circle Award for three consecutive years for exceptional performance. Key customer implementations included:➣ AT&T - Engagement Manager and Architect, supervised a 36-person Professional Services Consultants team working on seven complex projects simultaneously. ➣ GE Power - Delivered a global sales force automation solution that included defining global training and change management needs for Europe and Asia.➣ Wells Fargo - Solution Architect and Project Manager over a significant Siebel upgrade. Led a team of Software Engineers and Professional Services Consultants to re-write 20,000 lines of code while upgrading a call center application in less than three months.➣ Standard and Poor’s - Hand-picked by Siebel Executives to determine the viability of a fixed fee call center deployment for less than $500,000. Assembled a team, defined the scope, and set appropriate controls, delivering the call center solution on time and within a tight budget. ➣ AT&T Small & Large Business - Data Architect responsible for all data conversion, integrations, and the comprehensive definition of a customer master model architected in Siebel. ➣ Bank of America - Solution Architect, advising an account management team on data cleansing solutions. Leveraged extensive finance expertise in working with large customer data sets.➣ Nationwide Insurance - Coordinated and led an in-depth sales presentation to an executive audience on best practices and personal experience implementing a 15,000-seat call center solution. ➣ Lexmark International, Inc. - Collaborated with IBM to implement a new Siebel asset management module and drove the CPQ requirements.

Atlanta, Ga

Served a dual role as a Project Manager and Implementation Consultant dedicated to ensuring the seamless delivery of various ERP solutions for a diverse customer base. Accountable for interviewing customer’s C-level leadership to architect and automate company-wide software implementations.

Master Of Business Administration - Mba, Management Information Systems

Activities and Societies: Graduate Assistant responsible for teaching undergraduate MIS and Accounting Systems courses.

Bachelor Of Business Administration - Bba, Economics