Tony May Email & Phone Number

United Kingdom

Lead the EMEA FS team in all daily operational tasksRemotely support and assist onsite Field Engineers during hardware replacement procedures.Remotely support and assist with the installation and upgrade of Infinidat products.Perform on-site activities (Replacement of failed hardware components, installations and upgrades).Technical focal point for any questions raised by Customers, Support, or Field Engineers during on-site activities.Contribute to maintaining and improving… Show more Lead the EMEA FS team in all daily operational tasksRemotely support and assist onsite Field Engineers during hardware replacement procedures.Remotely support and assist with the installation and upgrade of Infinidat products.Perform on-site activities (Replacement of failed hardware components, installations and upgrades).Technical focal point for any questions raised by Customers, Support, or Field Engineers during on-site activities.Contribute to maintaining and improving internal knowledge base and procedures.Engage with Level 3 support to solve field issues, known best practices, procedure updates.Engage with other internal teams (Senior Support Team, Technical Advisers, Global Operations) on all matters relating to Infinidat products and customer satisfaction. Show less

United Kingdom

Remotely support and assist onsite Field Engineers during hardware replacement procedures.Remotely support and assist with the installation and upgrade of Infinidat products.Perform on-site activities (Replacement of failed hardware components, installations and upgrades).Technical focal point for any questions raised by Customers, Support, or Field Engineers during on-site activities.Contribute to maintaining and improving internal knowledge base and procedures.Engage with… Show more Remotely support and assist onsite Field Engineers during hardware replacement procedures.Remotely support and assist with the installation and upgrade of Infinidat products.Perform on-site activities (Replacement of failed hardware components, installations and upgrades).Technical focal point for any questions raised by Customers, Support, or Field Engineers during on-site activities.Contribute to maintaining and improving internal knowledge base and procedures.Engage with Level 3 support to solve field issues, known best practices, procedure updates.Engage with other internal teams (Senior Support Team, Technical Advisers, Global Operations) on all matters relating to Infinidat products and customer satisfaction. Show less

United Kingdom

Clients and Projects :-1) 𝐌𝐢𝐜𝐫𝐨𝐬𝐲𝐬𝐭𝐞𝐦 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - Support Services Delivery Manager. Ensuring customers receive a top quality service, and also working with sub-contractors to ensure they deliver an appropriate service to the end user.2) 𝐙𝐳𝐨𝐨𝐦𝐦 𝐩𝐥𝐜 - Hardware Configuration Engineer, working on Dell Laptops, Samsung tablets and Samsung mobile phones. Configuring IT equipment for new employees and resetting equipment from leavers, ready for re-use.3) 𝐒𝐢𝐥𝐤… Show more Clients and Projects :-1) 𝐌𝐢𝐜𝐫𝐨𝐬𝐲𝐬𝐭𝐞𝐦 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 - Support Services Delivery Manager. Ensuring customers receive a top quality service, and also working with sub-contractors to ensure they deliver an appropriate service to the end user.2) 𝐙𝐳𝐨𝐨𝐦𝐦 𝐩𝐥𝐜 - Hardware Configuration Engineer, working on Dell Laptops, Samsung tablets and Samsung mobile phones. Configuring IT equipment for new employees and resetting equipment from leavers, ready for re-use.3) 𝐒𝐢𝐥𝐤 (𝐊𝐚𝐦𝐢𝐧𝐚𝐫𝐢𝐨) :- Authorised, & preferred vendor for K2 installs/upgrades in UK/EMEA.4) 𝐕𝐞𝐬𝐩𝐞𝐫 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 :- Installation and support of servers and storage systems on UK sites5) 𝐈𝐓𝐀𝐑𝐌𝐈, 𝐔𝐥𝐭𝐫𝐚𝐬𝐮𝐩𝐩𝐨𝐫𝐭 and 𝐊𝐚𝐥𝐚𝐦𝐚𝐳𝐨𝐨 𝐈𝐓 - Provide break/fix field engineering services.6) 𝐁𝐃𝐑 𝐆𝐫𝐨𝐮𝐩 - Led a team of three on a 200+ Windows 10 PC upgrade rollout for Gloucestershire County Council, across 43 libraries. Show less

United Kingdom

Planning, preparation, project management, and physical installation of the K2 All flash array at end user sites worldwide. Assist customers and resellers with all aspects of the K2 product. Assist support as required for any break/fix work required on site. Provide installation training to partners. Trusted advisor and first point of contact for all UK, European and APAC customers. Attend service account management meetings or any other customer meetings as needed.

Gloucestershire

Working across three data centres in Gloucestershire and Bristol. Assisting clients with installation and upgrade of new server, storage and network infrastructure, decommissioning of old equipment and any other work within the data centre environment as required.

United Kingdom

Provide Installation services on Cisco UCS Invicta Appliance and Invicta Scaling systems at end user sites throughout EMEA

United Kingdom

Provide Installation services on Cisco UCS Invicta Appliance and Invicta Scaling systems at end user sites throughout EMEA

Cisco acquired Whiptail October 2013

United Kingdom

Responsible for installation of all evals , POC’s and production units at end user sites. Undertake any hardware and firmware upgrades on existing units , as necessary. Assist both customers and partners with installation issues or break/fix problems they have on existing units, and any general questions they have about the Whiptail product line. Also responsible for the EMEA evaluation fleet, refreshing them and upgrading to latest code versions after each eval , and getting ready to ship out… Show more Responsible for installation of all evals , POC’s and production units at end user sites. Undertake any hardware and firmware upgrades on existing units , as necessary. Assist both customers and partners with installation issues or break/fix problems they have on existing units, and any general questions they have about the Whiptail product line. Also responsible for the EMEA evaluation fleet, refreshing them and upgrading to latest code versions after each eval , and getting ready to ship out to the next customer. Show less

United Kingdom

The Copilot Systems Analyst (CSA) delivers a value add service providing a proactive and personalized support for end users, whether they have a single system or several systems in multiple geographic locations. Advising on best practices, ensuring any changes to the customers environment (Upgrades, installs etc) are completed successfully, and supplying monthly reports on the status of the Dell Compellent storage solution.

United Kingdom

Dell acquired the world’s fastest growing storage company.Installation and delivery of Dell Compellents SAN and NAS storage products. Support resellers with equipment installations and upgrades

Installation and delivery of Compellents SAN and NAS storage products. Support resellers with equipment installations, and also support Connexion Point with any break/fix issues

Bristol, United Kingdom

Design and implementation of EMC storage (DMX and Clariion) , connected via Brocade SAN's

Bristol, United Kingdom

Installation , upgrades and maintenance on EMC Symmetrix and DMX , Clariion , Centera and Celerra. Also worked on Brocade , Mcdata and Cisco switches and directors. Was involved in many high profile tech. refresh and migration projects with large telecom and banking customers. Team lead, assisting a group of seven field engineers with their daily tasks. (Break/fix work, Customer meetings, upgrades, installations.) I provided guidance and support for the team members as required.

Bristol, United Kingdom

Installation and maintenance of MTI disk and tape subsystems (Stingray , Storageware , ATL , Breece Hill and Exabyte) onto Dec systems and Vax clusters

Bristol, United Kingdom

Fault isolation and repair on a wide variety of DEC PDP and VAX systems , PC systems and Comms equipment. Repaired faulty equipment in-house to board and component level

Plymouth, United Kingdom

Working at Devonport Royal Dockyard. Installation, upgrades, fault isolation and repair of DEC and Prime systems and ICL mainframe

Bristol, United Kingdom

Maintenance of Micro PDP and Micro Vax range of products

Higher Technical Diploma, Computer Technology

Education record

Education record