Sean Toombs Email & Phone Number

Chino Hills, Ca, Us

Los Angeles, Ca, Us

• IT Infrastructure role managing 7,000+ systems• Extensive use of Tanium, realtime secure endpoint solution• Tanium: Reports, Dashboards, Packages, Client Management, Direct Connect, and Screenmeet • Tanium Patching, patch remediation, deploy software, security best practices, asset management, and meeting state required compliance • Automation: automated patch remediation, Tanium automate playbooks, created scripts and logic to automate workflows• Application packaging (MSI) & power-shell script deployments in a large environment• Utilize Cherwell Ticketing system, created and maintain custom dashboards and reporting in Tanium• Knowledge base article creation for internal teams and cross training • Office 365 administration• Azure Endpoint & Intune MDM: enroll devices manually via autopilot• Azure Active Directory: create and manage users & groups, E3 or E5 licensing distribution

Chicago, Il, Us

• Manage cloud platforms and hardware for West Coast field sites and Shipbob SB location• Utilize Jira Ticketing system and Confluence• Confluence knowledge base article creation for off-site teams• Google Workspace administration• Office 365 administration• Slack administration• Appointment Plus administration• Warehouse management system (WMS) and Snipe-IT administration• Hardware administration: Lenovo laptops, mini pc’s, socket scanners, iPod/iPad, Zebra label printers & scanners, Cubiscan 325’s, mobile cart with battery setups• Azure Endpoint: enroll devices via autopilot, create groups & sub-groups for iOS and Windows devices• Azure Active Directory: create and manage users & groups, E3 or E5 licensing• Warehouse IT rollouts in several states

Duarte, Ca, Us

City of Hope: Desktop Engineer, Contractor, Upland, CA February 2020 – April 2022 • Level 2-3 support and escalation point for 10,000+ users globally, VoIP Administration • Azure Active Directory and Intune MDM management • Symantec Altiris & Endpoint Connection • IDF Room: Patching, network KVM configurations • Citrix receiver troubleshooting & VMware Horizon initialization and configuration for external hospital access • Epic Support: printing, Imprivata & Ingenico + Instamed credit card scanner setup/configuration within Epic • Project management: • Microsoft Teams support including integration with conference room technologies • Microsoft Software Center & Client Center Configuration Manager for software delivery/installation • Cisco VoIP phone provisioning: Cisco unified CM Administration & Cisco Unity connection administration • Software center, Bomgar remote tool, lockoutstatus tool, Netwrix Account Lockout Examiner • Cisco Jabber desktop client configuration, Cisco IP Communicator client configuration and support • SAP 7.5 & DataWorkBench installation and configuration • VDI support & troubleshooting with VMware vSphere 6.5, Horizon 7 Administrator, Horizon View Administrator • Solstice conference room technology & video conferencing support and administration • Push applications and patches to workstations via PDQ Deploy • Create application packages and updates remotely with PDQ Deploy

FivePoint: Site Administrator, Contractor, Irvine, CA August 2018 – February 2020 • Provide support to 100+ users in 4 locations • Proficiency using; Connectwise, Active Directory, substantial C-level white glove support • Work with 3rd party vendors: Redrock, AVI\ SPL, Verizon, Office1 • Azure Active directory, Hyper-V, Windows Server 2016 roles and features, security patches • Independently supported field offices: network and security incident resolution • Enroll Corporate devices in Kace Asset Management, create, submit for approval, and run powershell scripts via Kace for desktop client patching & configuration. • Cisco 8841 Voip Phone configuration & administration with Ring Central Cloud • Configure Ring Central soft phone and meetings app for BYOD & Corp owned mobile devices • A/V administration: Apple TV, Crestron technologies, Solstice wireless collaboration solutions • Windows migrations & patching, imaging large volumes of Lenovo systems • Application support: AutoCad/AutoDesk, Adobe Creative Suite, Sketchup Pro, Factset

Round Rock, Texas, Us

• Dell computer & tablet hardware support• Break/fix, on site troubleshooting, imaging, driver and firmware support • Work independently, schedule service times with IT departments and residential customers• VIP and C-level support • Image systems with Dell factory image per use case

Norwalk, Connecticut, Us

• Coordinate with LA IT teams to image, configure, and deploy Xerox printers throughout LA County Department of Social Services sites• Provide customer support locally and remotely for Xerox network printers• Configure administrator Xerox accounts for onsite IT teams & teach users secure printing via employee key fobs

A+, It

Certificate, Dell Systems Expert

Active Directory

Cisco Network Support Specialist Ii, Cisco Ccna

A+ Certificate, Information Technology

Cisco Network Support Specialist Ii, Computer Systems Networking And Telecommunications

Certificate