Toni Carrigan, M.A. Email & Phone Number

Mclean, VA, US

• Coordinates with instructional designers and product development teams to develop curriculum, learning content and objectives, and products for NASA client
• Conducts needs assessments with subject matter experts to identify knowledge gaps and to develop targeted learning objectives and training content strategy
• Designs training curriculum and user-friendly resources for NASA client utilizing instructional design theories to optimize learning outcomes, including presentations, job aids, and assessments to support effective.
• Collaborates with cross-functional transformation team to develop detailed user guides and tutorial strategy for new data intensive dashboards to ensure accuracy and consistency in documentation across all product.

Mclean, VA, US

• Leads strategic and change management initiatives for NASA client's developing data science platform by developing and implementing comprehensive user strategies targeted to enhance the user experience and platform.
• Conducts strategic assessments for NASA clients by evaluating the user accessibility, interoperability, and open data compliance of the developing cloud-based platform
• Translates and analyzes strategic objectives to develop actionable, cloud-based capabilities and data management recommendations for astrophysics data science platform targeting improved data accessibility and.
• Develop comprehensive recommendations for onboarding and training materials for the developing astrophysics data science platform to optimize user adoption and streamlining platform utilization in preparation for beta.
• Gathers data through information collection activities and interviews with Principal Investigators to determine the outcome and impact of funded technology projects
• Collaborates with cross-functional teams and stakeholders to identify technological gaps and develop recommendations to align with NASA’s Open Source Science initiatives to foster innovation and address future needs.

Mclean, VA, US

• Translates strategic objectives into actionable plans for technological capabilities and data management solutions
• Identifies, develops, and tracks program performance metrics and baselines for multiple strategic project deliverables, continuously ensuring project objectives are measurable and performance expectations are met
• Action officer for strategy-driven programmatic and digital transformation projects aimed to implement processes and tools to increase client’s current and future program impact and overall client mission targeting.
• Maintains developed knowledge capture strategy for Government client’s Standard Operating Procedures (SOPs) and end-to-end business process maps, while adhering to client specifications and applicable federal and state.
• Provides support to client’s Financial Improvement Audit Remediation (FIAR) program to identify and assess risk to maintain client’s auditability status for multimillion dollar DoD budget

Mclean, VA, US

• Drove annual project lifecycle by partnering with key stakeholders and subject matter experts to compile, author, edit and publish client’s highly visible annual strategy and program performance report
• Designed knowledge capture strategy for Government client’s Standard Operating Procedures (SOPs) and end-to-end business process maps, while adhering to client specifications and applicable federal and state law &.
• Developed and led comprehensive training program that developed nine customized, instructor led, hybrid training events focusing on environmental remediation, industry best practices and upcoming remediation technologies
• Served as client’s point of contact for learning and development initiatives by presenting high level reports for: operational knowledge, performance results, trend analysis, knowledge gap analysis and potential.
• Promoted to Senior Consultant following an internal internship from February 2020 - June 2020

Mclean, VA, US

Worked on a cross-functional team to build and facilitate training, analyze data, and conduct interviews and research to provide solutions or innovation to existing processes, produce deliverables on various platforms and project management.

• Oversaw supportive feeding programs: BackPack, School-Based Pantries, and Senior Outreach
• Facilitated and partnered with two new elementary schools for BackPack Program
• Identified and collaborated to expand the School-Based Program increasing partner base by 60%
• Identified and collaborated to expand the Senior Outreach Program increasing client base by 14%
• Managed 80+ organizations and schools participating under three separate programs ensuring program delivery, product distribution and participant identification

• Maintained and provided holistic treatment and case management to a caseload of Felony Diversion Program participants
• Reported to and provided recommendations to Court Officials concerning program participants weekly
• Applied and awarded 1/10 of 1% Grants through Kitsap County to establish outpatient services at Kitsap Recovery Center increasing outpatient services by 15% in the Kitsap County in 2016 and 2017
• Applied and awarded 1/10 of 1% Grant through Kitsap County to expand availability of mental health services and increase participant capacity by 25% for the Human Trafficking Diversion Court in 2016 and 2017
• Researched and compiled 15 educational lectures for clients to include trauma-focused treatment, SMART goal setting and dysfunctional family dynamics
• Hired as a Chemical Dependency Professional Trainee following an internal internship and required supervised hours from September 2015 – December 2015

San Antonio, TX, US

• Oversaw MWSF’s transition and mentoring program for the Homes4WoundedHeroes, Homes4GoldStars and Apartments4Heroes programs
• Overhauled liability processing and accounting for program participants increasing compliance by 45%
• Spearheaded training program for mentoring staff on program expectations, client interactions, conflict resolution and SalesForce data management

San Antonio, TX, US

• Managed MWSF’s transition program for the Homes4WoundedHeroes and Homes4GoldStars programs
• Instituted processes and policies to increase efficiency when program increased from 15 to 100 families
• Developed documentation standards for budgetary review and oversite for increased caseload

San Antonio, TX, US

• Provided financial and office support to growing nonprofit while providing education and information to the public
• Developed end-to-end workflow and position expectations concerning potential program participants, donor inquiries and internal bookkeeping
• Collaborated with internal staff to plan and execute donor driven events and home awards at small fundraisers to large concert venues
• Promoted to Coordinator position following an internal internship from March 2011 – May 2011

Master Of Arts - Ma, Organizational Leadership

Bachelor Of Arts (B.A.), Sociology And Psychology