Tyler Mcgrath Email & Phone Number

• Primary Responsibilities and Essential Functions:
• Deploy, monitor, troubleshoot and maintain:o Linux and Windows servers and support systemso workstations and laptopso network infrastructure, including switches, routers, firewalls, and systems such asDNS and DHCPo.
• Manage the above resources for performance, capacity, availability, and serviceability
• Automate and continuously improve our systems, with the goals of resiliency, security, andlean operation
• Create, maintain, and follow detailed instructions used by teammates and IT customers
• Manage accounts, network rights, and access controls to ensure compatibility withorganizational standards, business rules, and needs

Bellows Falls, VT

Responsible for the day to day management of the organization's network, servers, storage, switches, network connected devices, and all data communications. Duties include installing, configuring and upgrading network infrastructure and associated devices, diagnosing and troubleshooting network problems, performing preventive maintenance on the network.

Bellows Falls, VT

Support computing software and hardware infrastructure in an office, manufacturing, warehouse, and remote worker environment. Install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to end-users.Answer help desk support line; ensure there is coverage during normal business.

Keene, NH

• At this role I watched over all sales and services in the Tech Center. Solely responsible for ensuring all tech services are completed successfully in a timely manner and keeping customers updated on repair.
• Perform PC intakes
• Customer satisfaction
• Expectation of $5000/week overall tech service sales
• Update customers of repair/order status
• Complete part order requests

Keene, NH