Tom Chandler Email & Phone Number

Adelaide, Sa, Au

Melbourne, Australia

AGL was undertaking a major transformation of its retail systems, replacing product catalogue, CRM, and process automation platforms. There from the start, as the Principal Business Architect on the program and Member of the Program Design Authority, I:• Developed the strategy and vision for the transformation, and shaped the building blocks.• Led the finalisation of RFP documentation for software products.• Contributed to the CX design, transition planning, Design Authority… Show more AGL was undertaking a major transformation of its retail systems, replacing product catalogue, CRM, and process automation platforms. There from the start, as the Principal Business Architect on the program and Member of the Program Design Authority, I:• Developed the strategy and vision for the transformation, and shaped the building blocks.• Led the finalisation of RFP documentation for software products.• Contributed to the CX design, transition planning, Design Authority creation.• Had accountability for business architecture governance, including at the Design Authority.• Led a team of two business architects to develop the program business architecture, including establishing core models in the business.• Developed the business analysis approach and coordinated the activity of business analysts in high-level process design and requirements analysis• Led the uptake and rollout of an architecture modelling and repository tool (Orbus iServer). Show less

Melbourne, Australia

Telstra Enterprise was delivering a major transformation using Agile to improve customer experience through cloud platforms, automation, and self-service. I enabled effective planning and design, alignment to objectives, and provide insights to leaders. I also drove the implementation of a new business architecture modelling tool, Capsifi.Strategic planning in an Agile delivery environment:• Implemented a value-focused demand management process that enabled strategic planning on a… Show more Telstra Enterprise was delivering a major transformation using Agile to improve customer experience through cloud platforms, automation, and self-service. I enabled effective planning and design, alignment to objectives, and provide insights to leaders. I also drove the implementation of a new business architecture modelling tool, Capsifi.Strategic planning in an Agile delivery environment:• Implemented a value-focused demand management process that enabled strategic planning on a multi-year timescale.• Created a framework to capture and assess proposed initiatives.• Shaped work packages with traceability to the business architecture.• Facilitated the creation of the first programme roadmap with Product Owners and Delivery Leads.Business capability model and assessment:• Developed a focused business capability model – elaborated as needed – to describe the transformation scope and prioritise investment.• Led capability maturity assessments with business leaders.Business architecture and transformation modelling tool implementation (Capsifi Jalapeno):• Coached my team and led demonstrations to leaders and stakeholders.• Aligned and adapted information models to maximise out-of-the-box functionality and compatibility with the existing taxonomy and processes. Show less

London, United Kingdom

PA Consulting is a UK-headquartered, multi-national management consultancy. I led workstreams in strategy and business design providing clients with clear direction for their business. My assignments spanned policing, government, retail, travel, higher education, and management consulting sectors.Digital strategy:• Led explorative research through interviews and workshops with a broad range of stakeholders.• Synthesised strategic options from analysis, iteratively testing and… Show more PA Consulting is a UK-headquartered, multi-national management consultancy. I led workstreams in strategy and business design providing clients with clear direction for their business. My assignments spanned policing, government, retail, travel, higher education, and management consulting sectors.Digital strategy:• Led explorative research through interviews and workshops with a broad range of stakeholders.• Synthesised strategic options from analysis, iteratively testing and refining into publishable strategy documents.• Developed project portfolios and implementation roadmaps.• Clients include: UK national policing, PA Consulting, UCL (University College London).Business design and operating model:• Defined capability models that gave senior leaders a go-to structure to discuss their business, vision, and portfolio of work.• Designed complex, digital, and multi-national operating models.• Responsibility for large sections of overall design, and ensuring coherence with wider business design.• Developed interim blueprints and transition pathways to guide organisational transformation.• Clients include: UK Gov body, leading international travel & leisure operator, Ofsted. Show less

United Kingdom

Tesco was the third largest retailer in the world at the time with a global reach, and annual revenue of over A$100bn. As a Business Systems Analyst, I provided analysis and design for new IT features.Smart and integrated assortment range planning:• Led a cross-functional team including consultants and software vendor to define requirements, process design, and functional system design.Supplier collaboration portal:• Defined requirements for the RFP and evaluated bidders’… Show more Tesco was the third largest retailer in the world at the time with a global reach, and annual revenue of over A$100bn. As a Business Systems Analyst, I provided analysis and design for new IT features.Smart and integrated assortment range planning:• Led a cross-functional team including consultants and software vendor to define requirements, process design, and functional system design.Supplier collaboration portal:• Defined requirements for the RFP and evaluated bidders’ responses and live demos.End-to-end point-of-sale management system replacement:• Developed transition strategy and solution design, working with a 3rd party software vendor.International placement:• Performance test liaison based at the Tesco Hindustan Service Centre in Bangalore for 3 months. Show less

Bsc, Biochemistry With Management, 2:1 (Hons)

Activities and Societies: Two-time director and three-time producer of main term plays (Dramatic Society 2007 - 2009), Vice President.

Education record